Book and review 6,812 holiday parks and campsites in the UK, Europe and the USA

Frequently Asked Questions

Customers


Bookings

  • Can I arrive late at the accommodation?
  • Can I book a pitch by telephone or email?
  • Do you charge a reservation fee?
  • How can I book adjacent pitches?
  • How can I make a group booking?
  • How can I see how much a pitch costs?
  • How do I know that my booking information is secure?
  • How will I know that my booking is confirmed and my payment is received?
  • I did not receive a confirmation email after I booked - what should I do?
  • I need a high chair / cot / awning / pup tent / extra car. Where can I add these?
  • My booking isn't appearing in my Pitchup.com account
  • There's a problem with a site I've booked - who should I contact?
  • What happens after I book my holiday? Will I hear from the campsite/park where I am staying or from Pitchup.com?
  • What is a pup tent?
  • What time can I arrive and check into my accommodation?
  • Why aren't all sites bookable on Pitchup.com?

Cancellation or changing a booking

  • How do I cancel or amend my booking?

General

  • How do I contact you with other questions?
  • Can I provide feedback about Pitchup.com? How will you use my feedback?
  • How can I search for a campsite near an event or festival that I would like to go to?
  • How can I search for holiday parks and campsites?
  • How can I unsubscribe from your mailing list?
  • How does the ‘Add to TomTom’ button work?
  • How many dogs can I take?
  • I have a complaint - what can I do?
  • I've forgotten my password
  • What will you do with the personal details that I give you?
  • Where can I find offers on the site?
  • Where can I find specialist sites - adults only / dog friendly / students allowed / campfires allowed etc.?
  • Who is Pitchup.com Ltd?

Mobile

  • How do I contact you with other questions?
  • Can I rate your app?
  • How many dogs can I take?
  • How will I know that my booking is confirmed and my payment is received?
  • There's a problem with a site I've booked - who should I contact?
  • What are your “official ratings” and “Customer ratings” for campsites and parks based upon?

Payments

  • Can I pay in a foreign currency?
  • Can I pay with Maestro?
  • Can I use a debit card for my booking?
  • Does the holiday park or campsite need a prepayment or deposit?
  • How do I book a pitch without a card?
  • I need to change the card payment details for my booking before the balance due date. How can I do this?
  • Why do I need to give my card details?

Reviews

  • Can I edit a review?
  • Can I submit a review?
  • What are your “official ratings” and “Customer ratings” for campsites and parks based upon?
  • Where is my review? I can't find it on the site