Frequently asked questions
Bookings
We use a secure server to capture your card details from the booking form, using the industry-standard “Secure Socket Layer” (SSL) technology to encrypt all your personal and card details. You can verify that the page is securing by checking that there’s an https:// prefix in the web address of the page, and a key or padlock icon in the browser’s status bar.
It is possible to make group bookings on Pitchup.com for up to 30 adults and 30 children.
As long as the 'one unit per site' rule is not highlighted on the site type information (please check this before completing your booking), you will be able to pitch your tents together on one booking.
If you are not satisfied with the results generated, try breaking your booking down for more options. For example, if you're a group of 10, enter five people for your initial search and book two sites. Use the 'Special requests' box on the booking page to ask to be sited together when booking multiple sites or accommodation units: the campground or park will try to grant your request. Click the 'Make another booking like this' button on the confirmation page to take you back to your chosen campground/park listing page so you can make your next booking straight away. Please note the same dates and party size will be used, so you'll need to change this if the number of people or child ages are different.
Before booking, please check the listing page for any group restrictions. These normally appear in a section titled 'Please note'. Please also check the restrictions on unit dimensions to ensure your unit - especially for a large party - is suitable for the space you will be provided with.
Please note: Pitchup.com does not implement booking restrictions for campgrounds/parks with group-booking constraints. If you complete a booking which breaks the booking terms of a campground/park, your booking may be rejected by the campground/park. The 15% deposit paid to Pitchup.com is non refundable.
It's not normally possible to guarantee adjacent sites, especially in high season, but please enter your request in the "Special requests" box on our booking page, and the campground or holiday park will do its best to honour it.
Please make each booking separately: at present we are unable to book multiple sites in one transaction.
If you have already made your booking, please contact the campground or holiday park directly to make your request (using the contact details on your confirmation email), quoting your booking reference number.
Unfortunately, we do not take bookings by telephone or email. If you need assistance please visit our FAQs or contact us.
If you are not sure whether you have made a booking, please check your bank statement. There you will find the booking ID, an 8-character reference e.g. A8H7TUY6, if the booking has gone through.
Your booking ID will also feature on the booking summary text sent to you at time of booking, if you opted to receive one.
If you provided a password when you booked or have signed up with us, your booking confirmation will be available in your Pitchup.com account.
If you don't receive an email right away, please check your spam/junk folder and mark the email "not spam".
Please also make sure to check any other email accounts you may have as a different email address may have been used to make the booking.
If you can't find your confirmation and would like us to resend it, visit resend my booking confirmation. If this doesn't work, please contact us via the contact form.
Enter your stay dates and prices will be clearly displayed alongside the available site types.
When you make a booking, you can set a password in order to save your details in an account on Pitchup.com. If you didn't specify a password, you will need to *set up an account* in order to view your bookings online.
Please check that you have received your booking confirmation email. (You can resend your last-made booking to the email address you used when booking here.)
If your booking is not appearing in your Pitchup.com account, and you have not received a booking confirmation email, please contact us.
You can add extras to your booking in the booking form. Please check the camping site description to find out what is already included before adding extras. If you have any special requirements, please make a note in the 'Special requests' box on the booking form.
We advise calling the park prior to arrival to guarantee any special requests. Contact information will be sent to you in your confirmation email.
Pitchup.com aims to help people find the perfect holiday park or campsite, so we list all sites free of charge. We are encouraging all sites to upgrade their free listing to accept online bookings or show their availability through the site. The number of sites with booking/availability is increasing all the time - please encourage your favourite sites to sign up!
Please consult the 'Policies' tab on the campground's Pitchup.com listing page, or check your booking confirmation email, for the time you can arrive and check-in at your booked campground/park.
Please note that some campgrounds/RV parks may require you to call them when you're on your way with your estimated arrival time, especially if you'll be arriving late. Requests such as this will be displayed under the arrival/departure tabs on the 'Policies' tab or on your booking confirmation email. It is useful to have your booking ID to hand if you are required to do this (which you can find on your confirmation email).
After submitting a booking, you'll receive an email from us with details of any payments due.
Some sites and parks will have a full payment option in place. In this case, your confirmation email will state the date on which your card will be debited for the remaining balance. You will also receive a reminder email the day before and on the day which this payment is due.
Please consult the email for location and contact details of your accommodation. If you have any further questions, please contact the accommodation provider direct.
A pup tent is a small tent pitched alongside the main unit, often used for storage or pets. Policies on pup tents vary - some campgrounds accept them free of charge, some charge extra for them, and others don't allow pup tents at all.
Our booking system will calculate the correct pricing for your party size, but if you are bringing a pup tent, check the description section on the campground's listing page for the policy on pup tents.
If a pup tent is available as an extra you will be able to choose it in our booking page.
No, Pitchup.com does not charge a reservation fee. The 15% deposit paid to Pitchup.com is part payment on your holiday. The cost of our services is borne by the campground/holiday park.
If the problem relates to payment of your balance, amendments, cancellations, or to the campsite or holiday park itself, please contact the site direct using the contact details in your confirmation email. If you're already there, please raise any problems as quickly as possible, to allow them to be resolved before you leave.
If your complaint relates to something on Pitchup.com, or you haven't received your booking confirmation email, please get in touch via our contact form.
Please note that Pitchup.com has not conducted any quality or other checks on our listings and we do not guarantee that they will be suitable for you. See our terms and conditions for more information.
In the event of a double booking ("overbooking") situation, please contact the site manager who is responsible for maintaining the allocation on Pitchup.com, who should be able to arrange alternative accommodation and will liaise with us regarding any refund of your deposit. Contact us if you require further assistance and we will do our best to help; however please bear in mind that we are a small company and may not be able to respond immediately.
After you return from your holiday, we will send you an invitation to submit a review should you wish to submit any additional feedback.
For campgrounds bookable on Pitchup.com, please see the 'Policies' tab in the campground's page for details of permitted arrival times. After you have made a booking, please contact the accommodation provider direct using the details provided in your booking confirmation to make any special requests.
You will receive an email from Pitchup.com to confirm your booking. Details for payment of your balance are specified in the Pitchup.com booking form and in the confirmation email we send you after making a booking.
If you have set up a Pitchup.com account, you can also view all your confirmed bookings here.
General
We’re very happy to answer any other questions or comments – please use our contact form. You can also send us problems with the site or ideas for how to improve via our feedback form.
If this is your first time camping and you are unsure what to bring with you, there is an abundance of online resources, however, we recommend you consider a checklist such as this one. If you are going camping with the kids, check these camping essentials.
Camping is an opportunity for really staying close to nature and choose from a wide range of fun outdoor activities for every taste.
If you are camping near a beach, a lake or a river, you are likely to find a good selection of watersports available, such as swimming, canoeing and kayaking, fishing and sailing, or simply relaxing on a sunlounger.
If you prefer messing about on land, there’s plenty to do out of the water too: many campsites are surrounded by beautiful scenery, and you can go exploring on foot, by bike or even on horseback.
If you love cycling, you can go to a campsite with good cycling trails nearby, taking the bikes on the back or the top of the car, or hire them at the site; while if you like climbing, make sure you choose the right location for your holiday, like the pods of Tyn Yr Onnen Farm, on the edge of the Snowdonia National Park.
Other common camping activities might include tell stories and cooking over the campfire; or relaxing by playing cards or board games with your friends and family.
If you have a dog, campsites are a good option because they allow you to bring your four-legged friend with you and let him enjoy the great outdoors.
When it comes to the dog-policy, each site has its own rules on dogs and how many are permitted. Pitchup.com offers a dog-friendly filter so that you can see the full list of campsites, glampsites and holiday parks that allow dogs, in the UK and abroad.
Some sites go even further and offer special facilities for dogs, such as dog exercise areas and staff are happy to advise on local dog-friendly beaches, tracks, forests and parks.
Top tips on camping with dogs include doing a health check, making sure that your dog's vaccinations are up-to-date, ensuring your dog has a collar showing your name and address and checking local restrictions. Have a read at all top tips in our blog.
You can request a new password using the "Forgotten your password?" link at the login page. Please ensure that you use the email address registered to your listing account.
A message should arrive within a couple of minutes with a new password. If not, please check your junk mail and if you find the message, designate it as "not spam" so that future messages get through.
If the password reset email hasn't arrived at all and the email is used is the correct one, please contact us.
Pitchup.com is a registered data collector with the Information Commissioner's Office and takes great care over your personal information. Please visit our privacy policy for more details.
If you are trying to plan the perfect vacation, look through our thousands of campgrounds or holiday parks first, then use other filters according to what you and your family and friends want: you can look for family-friendly campgrounds where dogs are allowed, campgrounds by the beach or national parks.
All our listed campgrounds have details of what’s on nearby, from theme parks to rivers and lakes, in the 'Local Attractions' tab, and you can narrow your search further by using our dozens of filters. If you've something specific in mind, filter your search by what's available on-site, such as campgrounds with fishing or a play area, or what leisure is nearby, like horse-riding or canoeing and kayaking.
You can select if you are travelling with a tent, a travel trailer or a RV, and choose one of our glamping options (how about a tree house in France?) if you do not want to give up on the comforts of luxury hotels.
If you want to do something energetic, you can also look for campgrounds with cycle hire; or where campfires are allowed if you want to do your own cooking.
Simply click the button in order to automatically add the location of the campground to your TomTom satnav. Note that in order to use this feature, you need to have the appropriate TomTom software installed on your machine.
Sure - we want to hear about any and all bugs, tweaks and new feature ideas! Our clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.
After you make a booking with Pitchup.com you will receive an email from Feefo asking for your feedback about the booking service we provided via our website, mobile site or app. Your feedback and suggestions are welcome to help us improve Pitchup.com.
We've tried hard to make it easy for you to narrow down your search for campgrounds while keeping our search as comprehensive as possible.
Simply enter a location, postcode or campground/holiday park name in any search box, click the accommodation type(s) you're interested in, and run the search. If you know the dates of your stay, enter these to find campgrounds which have availability for the time you plan to take your trip. If your dates are flexible, leave your date selection clear. Tick the ‘Book on Pitchup.com’ filter to ensure you find a campground/park that’s easy to book through us.
Alternatively, visit the ‘Destinations’ tab or use our ‘Inspiration’ pages to find ideas about where to take your next vacation.
You can narrow down your results on our search page using filters for accommodation type, location, and over 80 criteria, and even run multiple search at once. For example, if you're looking for a campground in Queensland with dogs allowed, try this search.
Pitchup.com is the trading name of Pitchup.com Ltd. We are registered in England and Wales at Zeeta House, 200 Upper Richmond Road, London SW15 2SH.
We love our four-legged friends here at Pitchup but we know that assistance dogs are not pets and thousands of people rely on them for independence and confidence.
In the UK, under the Equality Act 2010, it is illegal to refuse access to a disabled person accompanied by an assistance dog even where sites may have a no pets or dogs policy, unless in exceptional circumstances (more information available in The Pink Book, by Visit Britain).
Outside of the UK, legislation on access requirements for assistance dogs varies. It is good idea to familiarise yourself with the local laws and regulation the country you're travelling to ahead of your trip.
We encourage all sites to welcome all assistance dogs even where their site rules may be “no dogs”, and assistance dogs should not incur additional charges.
Where possible we encourage sites to welcome assistance dogs with water stations, and if possible, to let their owners know where they can exercise their dogs on site.
As a booking agent, Pitchup.com hopes that the photos and reviews provided for each listing help to give prospective guests an insight into the campground they are booking. However, we do not quality assure or cherry pick our partners and as such, complaints about your experience on site or about the standard of the facilities must be directed to the campground/RV park directly by using the contact details provided in your booking confirmation email.
If the facilities advertised on the Pitchup.com listing were not available or if you were charged more for any service or facility than was stated on our website, please let us know and we will contact the campground to investigate the issue.
If you noticed incorrect details provided for a listing on Pitchup.com, please get in touch via our contact form.
To unsubscribe from our mailings, please follow the unsubscription instructions at the base of our emails.
Pitchup has upgraded its app to a new web-based version that is not available in Google Play or iTunes.
To download the app:
Chrome browser
- Open the Chrome browser (if you have an iPhone and don't have Chrome installed, you can download it at iTunes)
- Visit our mobile site at https://www.pitchup.com
- After browsing the mobile site, you should be shown a button to 'Add to home'. If the button fails to appear, open the menu at the top right of Chrome, and tap 'Add to Home Screen'
Safari browser
- Tap the bookmarks icon
- Tap 'Add to Home Screen'
- Tap 'Add' at the top right-hand corner
Alternatively, visit www.pitchup.com on your smartphone or tablet to use our mobile site instead.
Note: if you manage a campsite listed on Pitchup, a link to the mobile-friendly version of the allocation page is shown on the homepage when you're logged in to our mobile site. You can log in via the side menu.
You can find special offers and discounts by clicking the blue 'Top offers' tab under the search box on the home page, or you can select the 'Offers' tab on the home page to view the offers available at selected campsites and holiday parks. On the 'Offers' tab, you will be able to filter the available offers by various options such as discount amount, dates, and pitch/accommodation type.
If you view a campsite/holiday park listing which has a special offer available, you will see the details of this highlighted in purple under the map to the left-hand side of the page, and within the pitch type the offer is applicable to.
We also highlight special offers on our Facebook and Twitter pages.
To use our festival search, simply start typing the festival's name into the main search box on the homepage. Select the festival you're interested in and you'll be taken to a page showing all the campgrounds within a 30-mile radius. If you wish, you can change the radius of the search and filter your results by facility, nearby attractions, type of accommodation and location.
If you would like us to add a festival, please contact us with your request.
Visit the 'What are you looking for?' box on our homepage to find links to specialist searches - from adult only to dogs allowed.
Alternatively, use the 'filter by feature' section on any of our search pages to narrow down your results to show only those sites with the features you want. For example:
- The 'rules' set of features for campfires allowed, dogs allowed, adults only, etc.
- 'Groups welcome' for student groups welcome, motorcycle friendly, etc.
- 'Amenities on site' for disabled facilities, etc.
If you're undecided and would like to read a bit more about different types of camping and caravanning, try our inspiration section for articles on everything from camping at Christmas to sustainable tourism.
Unfortunately Pitchup.com is for booking short-term holidays and breaks, and does not offer seasonal sites.
Luxury holidays outdoors? Glamping, or glamorous camping, gives you the opportunity to really stay close to nature and admire the scenery without giving up the comforts of luxury hotels. Pitchup.com offers hundreds of glamping sites in the UK and abroad, with accommodation ranging from yurts and wigwams to camping pods to lodges and tree houses.
Those with nostalgia for childhood holidays can go back in time (and keep the children happy) by sleeping in a tipi or treehouse in France (Les Cabanes des Benauges); for a relaxing spa break you can sleep in wooden chalets in Slovenia (Panorama Glamping Visole) and if you want to try a real Italian “agriturismo” you can sleep in the cosy bell tents of Duca di Castelmonte.
Those seeking a beach holiday in the country can head to Devon and stay at Rocombe Valley Retreat, or explore the Jurassic Coast beaches at Haddon Copse Farm. If you are more of a mountain person, the pods of Tyn Yr Onnen Farm, on the edge of the Snowdonia National Park, are the perfect choice for you.
Each campground has its own rules on dogs and how many are permitted. Visit the listing page for the campground you're interested in, then click on the site type you'd like to book in the lower part of the screen.
The number of dogs allowed will be shown in the 'extras' section on the left-hand side ("X max." or "unlimited") and there may be a question mark containing more information. Also check the description just above. Please be aware that some campgrounds will include dogs free of charge, for others there’s a small additional charge.
Visit the 'Policies' tab which may contain further restrictions on dogs, such as the type of dogs allowed/not allowed. Many campgrounds will not allow dogs listed on the Dangerous Dogs Act and these vary depending on the country. Please check the country specifications before making your booking.
Mobile
We’re very happy to answer any other questions or comments – please use our contact form. You can also send us problems with the site or ideas for how to improve via our feedback form.
Some holiday parks and campsites are accredited with star ratings from the local tourist board - these ratings are marked as "official rating" in the campsite page. The Customer rating is the average overall rating awarded to the site in reviews submitted by Pitchup.com users.
Each campground has its own rules on dogs and how many are permitted. Visit the listing page for the campground you're interested in, then click on the site type you'd like to book in the lower part of the screen.
The number of dogs allowed will be shown in the 'extras' section on the left-hand side ("X max." or "unlimited") and there may be a question mark containing more information. Also check the description just above. Please be aware that some campgrounds will include dogs free of charge, for others there’s a small additional charge.
Visit the 'Policies' tab which may contain further restrictions on dogs, such as the type of dogs allowed/not allowed. Many campgrounds will not allow dogs listed on the Dangerous Dogs Act and these vary depending on the country. Please check the country specifications before making your booking.
You will receive an email from Pitchup.com to confirm your booking. Details for payment of your balance are specified in the Pitchup.com booking form and in the confirmation email we send you after making a booking.
If you have set up a Pitchup.com account, you can also view all your confirmed bookings here.
If the problem relates to payment of your balance, amendments, cancellations, or to the campsite or holiday park itself, please contact the site direct using the contact details in your confirmation email. If you're already there, please raise any problems as quickly as possible, to allow them to be resolved before you leave.
If your complaint relates to something on Pitchup.com, or you haven't received your booking confirmation email, please get in touch via our contact form.
Please note that Pitchup.com has not conducted any quality or other checks on our listings and we do not guarantee that they will be suitable for you. See our terms and conditions for more information.
In the event of a double booking ("overbooking") situation, please contact the site manager who is responsible for maintaining the allocation on Pitchup.com, who should be able to arrange alternative accommodation and will liaise with us regarding any refund of your deposit. Contact us if you require further assistance and we will do our best to help; however please bear in mind that we are a small company and may not be able to respond immediately.
After you return from your holiday, we will send you an invitation to submit a review should you wish to submit any additional feedback.
Payments
Yes, you can always use the debit card to pay the deposit on booking. You may also be able to use a debit card to pay the balance - please check the 'Policies' tab of the listing page for more details. You can also find out the cards accepted at the park in the 'Policies' tab.
Unfortunately a card is required for most bookings on Pitchup.com However, for listings whose balance is payable on arrival, we also accept PayPal.
If your booking confirmation states that your balance will be taken on a specific date and you want to pay a different amount, on a different date or by a different payment method (for example, a different bank account), you must contact the campground or holiday park direct. Contact details are provided in your confirmation email.
If you have a new card (e.g. a replacement card) from the same bank account used, the payment should still automatically go through on the replacement card.
They will be able to cancel the payment and take payment via the new method. Alternative payment methods available for the campground or park are shown in your confirmation email. Please note that card payment may not always be possible.
For bookings that do not state that your balance will be taken on a specific date, your card details are not passed to the campground or holiday park, and the balance payment process would be unaffected.
Pitchup.com will always take 15% deposit on booking, whatever the payment terms are for the campground/holiday park you have booked. You will not be asked to pay a further deposit to the campground.
Depending on the campground's payment terms, the remaining balance payment will either be taken immediately, debited from your payment card automatically at a later date (specified on your booking form and booking confirmation email) or you will be required to pay the rest of the balance payment upon arrival.
Payment terms vary according to the individual campground: please visit the 'Policies' tab on your chosen park's page or browse to the booking form to confirm exact payment amounts and timeframes. This information will also be provided when you book and in your confirmation email.
PayPal is only available for campgrounds where the final payment (balance) is taken on arrival. You can view the payment terms on each listing in the 'Policies' section.
To filter your search results to these campgrounds, choose Balance payable on arrival from the 'Availability' group of filters in any search results page.
Yes. Select the PayPal option on our booking page, then choose 'Pay with a debit or credit card' after reaching the PayPal site. Please note this option is available only for listings taking the balance on arrival.
Although prices can be converted into difference currencies on our site, payment is normally taken in the currency you will be visiting.
However, for listings with the balance payable on arrival, you can use PayPal to pay in a different currency.
Choose the PayPal option on our booking page, then choose 'Pay with a debit or credit card' after reaching the PayPal site.
We need a valid card or PayPal account to bill you for the deposit on your holiday.
If the site you have booked with is signed up to our full payment system, the card you use on the booking page is the card that will be automatically debited for the rest of the balance payment on the 'due date' stated.
Please note that the card details themselves won't be passed to the holiday park or campsite owner and information on balance payment is in your confirmation email or the "Policies" section of the site's listing page on Pitchup.com.
Unfortunately we do not yet have a gift voucher scheme.
Cancellation or changing a booking
Please consider postponing, rather than canceling, your holiday. Most campgrounds are under serious financial strain at present and are offering special arrangements to postpone bookings. Contact the campground or holiday park direct using the details in your booking confirmation, or in your Pitchup account, for more information.
If you definitely want to cancel (rather than amend/postpone) your booking, please log in to your Pitchup account and click 'Cancel this booking'. If you don't have a Pitchup account yet, sign up here. Many parks are incredibly busy at the moment, and canceling online will speed up your request.
To make amendments, contact the campground or holiday park direct using the details in your booking confirmation. Normally the park may levy a charge for amendments, and you may have to pay all or part of your balance payment, but many parks have special arrangements during the Coronavirus period.
To view the cancelation policy for your booking, view the booking page at your Pitchup account or see your confirmation email.
During the Coronavirus pandemic we are offering to credit deposits against future bookings. Read more. Please note that your deposit is normally non-refundable. In the event of death or serious illness of anyone in your booking party or their immediate family members, refunds of deposits may be granted (at Pitchup.com's discretion). Refunds can only be issued on presentation of supporting evidence. Pitchup.com defines 'immediate family' as spouse/registered partner, co-habiting partner, children, parents, parents-in-law, siblings, siblings-in-law, grandparents and grandparents-in-law.
You will not automatically receive an updated booking confirmation after an amendment is made. To resend your latest booking confirmation with the new details, please visit resend my booking confirmation.
Alternatively, your amended booking details will be visible within your Pitchup.com account.
Reviews
Unfortunately it's not possible to edit a review after it has been submitted.
Yes, we’d love to hear about your experiences - your reviews, ratings and photos help us provide an impartial view of the accommodation listed on Pitchup.com.
If you are a holidaymaker (not a permanent resident) who has booked through Pitchup and visited and stayed on a Pitchup.com listed campground or holiday park in the last 30 days, you are permitted to leave a review on our website.
We will then contact you by email the day after your departure date inviting you to leave a review of the campground you stayed at with a link to add a review. Reviews can only be left up to 30 days following the end of your stay.
You can also add your review via your Pitchup account (if you opted to create one at the time of booking) or by clicking on the review button on the reviews tab on the park listing. The option to leave a review will only appear after logging in if you have a non-expired review invitation.
When adding your review, you can also submit your photos of the campground and these will be published in the main gallery.
Please note that campground managers can opt to receive notifications of new reviews, and may dispute the content of your review if it is factually incorrect or personally insulting. If this happens, your review will be removed from the website pending our investigation.
Pitchup.com advises reviewers to keep photographic evidence if a review contains allegations which may be serious enough to prompt legal action. We reserve the right to remove any content if we believe that a breach of our terms and conditions has occurred.
Some holiday parks and campsites are accredited with star ratings from the local tourist board - these ratings are marked as "official rating" in the campsite page. The Customer rating is the average overall rating awarded to the site in reviews submitted by Pitchup.com users.
Generally, reviews are published straight away, but there may be a short delay before the review appears. Please note that reviews are published in stay order, rather than by date of submission.
Site owners have the option to receive alerts of new reviews after submission, and may object to a review if it is fictitious, personally insulting or factually incorrect. Reviews which have been disputed are suspended while being investigated by our team who will decide whether the review will be restored. Groups of guests may only submit one review per group booking - ie you may add one unique and independent review to represent your group's experience at the site/park.
A manager can leave a comment in response to any review and we encourage them to respond to all feedback, positive and negative, so potential customers can see how problems and suggestions are dealt with when they arise. Please ensure you follow the guidelines specified by Pitchup.com when leaving your review to avoid the need for site/park managers to use the dispute tool.
Please note that the Pitchup.com review system is a tool for guests to leave their comments regarding the site/park they have stayed at as a holiday destination, and the facilities and services offered and experienced there. While Pitchup.com offers reviewers the chance to score a 'Customer service' rating for a site/park alongside their review comments, personal issues or disagreements with site management and complaints should be taken up with the site direct so this can be addressed by them. Any review that does not comply with the Pitchup.com guidelines will be removed. If you have experienced any problems with your Pitchup.com booking, please contact Pitchup.com using the contact details provided in your booking confirmation email.
Pitchup.com advises reviewers to keep photographic evidence if a review contains allegations which may be serious enough to prompt legal action.
Due to the high number of reviews and dispute requests received during our busiest times, reviews may be down for a short period while we look into the reasons for the manager’s dispute.