Riverside Country Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

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Please read these conditions carefully. In making a booking you warrant that you are 18 years of age or over and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.

Your contract will be with 'the Company', Verdant Leisure Limited (Co. Reg. No. 2548086), the owner of the accommodation.

The contract is subject to English law and the non-exclusive jurisdiction of courts within England and Wales.

Reception is unmanned after 6pm. Please call the park using the contact details provided in the booking confirmation email if you are arriving after 6pm. The team will then provide you with the relevant information about your pitch. For non-arrivals, unless the park is previously notified, accommodation unclaimed by 8am on the day following your holiday start date will be treated as a cancelled booking and the accommodation may be relet.

Occupancy must not exceed the number stated on the booking form.

If any information appearing on any document appears to be inaccurate in any way you must let us know immediately. We regret that we cannot accept any liability to make changes if we are not notified within 10 days of sending it out.

Once a booking has been confirmed, should you require it to be amended or re-invoiced then, if we accept this change, an administration fee of £20.00 incl. VAT will be charged. Up to 6 weeks before your holiday start date you may change your accommodation to another one at the same park as your original booking and within the same calendar year, subject to availability, payment of the above fee and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing that you pay the administration fee and any outstanding balance. Bookings may not be transferred to other parties after we have received notification of cancellation.

Special requests e.g. for adjacent pitches cannot be guaranteed but every effort will be made to satisfy them. When booking online, you will be allocated the first available accommodation unit. Any special requests after booking must be organised through our reception team on park. If you book online and want to make a special request after the event you will be charged a £20.00 administration fee.

Very occasionally, in circumstances of ‘force majeure’ as defined below, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative or a full refund. We regret that we cannot pay compensation or any reimbursement of any costs or expenses which you may incur as a result of any such cancellation or change.

We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. Opening times may be limited outside the main holiday season.

The lakes at Thurston Manor and Riverside are stocked with rainbow trout 10” and upwards. Fishing permits are available from reception at a cost of £14.00 per session. Fly fishing only is permitted. A maximum of three fish may be taken per session.

Payment for use of these facilities can be made at the Park Reception on arrival. In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification. Some venues have age restrictions covering certain times.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

We aim to make our holidays and facilities available and accessible for all although many park locations and much of our accommodation is unsuitable for visitors with mobility issues.

Pets must be included in your booking form. We welcome well-trained dogs at our parks but dogs that are specified in the Dangerous Dogs Act are not permitted. This includes all breeds of pit bulls, Japanese Tosa, Dogo Argentino and Fila Brasileiro even where these types of dog are muzzled. We reserve the right to require the owner of any dog or pet considered disruptive or affecting the comfort of guests to remove it from the Park. There is no charge for registered assistance dogs for disabled guests. Pets must not be left unattended on the park. They must be exercised on leads and in the charge of an adult. You are responsible for cleaning up after your pet. Pets are not allowed inside the facilities.

Smoking is not permitted in any of our public facilities.

Your vehicles, their accessories and contents are left entirely at your own risk. We cannot accept responsibility for any loss or damage from or to any vehicle from any cause whatsoever. Speed limits in force on the Park must be followed for the safety of all our guests.

We will do everything possible to provide you with an acceptable standard of accommodation. However, if there is a problem please report it immediately to Reception when remedial action, as appropriate, will be taken. We will do our best to resolve the problem as quickly as possible. If we are unable to resolve the problem we will move you to an alternative unit. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Park Manager within 28 days of your return. You will then receive acknowledgement allowing us 14 days to investigate. The Company cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday allowing us the opportunity to resolve any issues to your satisfaction whilst you are with us.

Neither we nor our employees or agents accept liability for any personal injury, loss or damage which may be sustained by you or any other members of your party except where it arises from the negligence or wilful default of us, our employees or agents. For all claims other than death or personal injury, which result from the non-performance or improper performance of our contract, we may compensate you through either monetary payment or offer you a reduced or complimentary holiday break. No compensation will be payable unless matters have been reported in line with our complaints procedure. Where alternative accommodation has been offered and refused we reserve the right not to make any further compensatory offers.

We will use the personal information that you provide to process your booking and provide you with your holiday and for internal statistical, market research and recording purposes. Please let us know on arrival if you do not with to be included/contacted.

Extra cars must be parked in the main car park.

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