Riverside Leisure Park

Понравилось How close it is to local amenities.

Не понравилось Toilets need an update. Pitches felt very close together.

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От менеджера: Thank you for your feedback. We’re pleased to hear you enjoyed the convenient location and found it close to the local amenities.

We’re sorry that you felt the toilet facilities were in need of an update and that the pitches felt too close together. We appreciate you taking the time to share these comments, and we’ll pass your feedback on to the relevant team.

Понравилось Our pitch 57 was a good size & neat, other pitches were smaller & overgrown with weeds, the water points were between these pitches which meant almost walking on other peoples pitches to fill our aquaroll barrels, we also struggled to get pegs in due to the very hard ground.
Some very long caravans were put in small pitches with hitches protruding onto the road.
The toilets were not as bad as others had suggested hovever they are "tired" & in need of some TLC.
The Canny Owl was really good, catering for all ages, food, drink, entertainment even a swimming pool.

Не понравилось Pitch maintenance
Toilet block
More space between pitches

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От менеджера: Thank you for taking the time to share such detailed feedback following your stay with us.

We’re pleased to hear that you enjoyed your pitch and had a great experience at The Canny Owl, particularly the range of food, drinks, entertainment and facilities available.

We’re sorry that some aspects of the site didn’t meet your expectations. We appreciate your comments regarding pitch maintenance, the condition of the toilet block, the positioning and size of some pitches, and the hard ground. Your feedback is helpful and will be shared with the relevant team as we look at areas for improvement.

We’re glad you still found plenty to enjoy during your stay and hope we have the opportunity to welcome you back in the future.

Понравилось Flat pitch, clean facilities, friendly staff and the bar and club house allow dogs in👍

Не понравилось Nothing

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От менеджера: Thank you so much for taking the time to leave us a review. We’re delighted to hear that you enjoyed the beautiful, peaceful location and found it so central for exploring the area.

We really appreciate your recommendation and hope to welcome you back for another relaxing stay in the future!

Понравилось Location, was central and beautiful and peaceful

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От менеджера: Thank you for your lovely review! We’re so pleased to hear you enjoyed your stay in our camping pod and loved the beautiful, peaceful location. It’s great to know you found us central and convenient for exploring the area.

Thank you for recommending us, and we’d be delighted to welcome you back again soon!

Понравилось Friendly staff at reception helpful and informative. Spacious pitch, though the electrical point was a bit old and cranky. The grounds are lovely and having the river bank to walk along is nice.

Не понравилось For the amount of money the facilities for touring vans are not good. The toilet block was very clean but the showers were small, you would not be able to shower a child in them or use them safely if you had mobility issues. Granted there is a disabled facility which is locked with a RADAR key , but a stool or bench would help to keep your clothes dry and help you to dress and keep yourself dry. The shower had to be held on constant or the water was cold.

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От менеджера: Thank you for your feedback. We’re pleased you enjoyed the spacious pitch, lovely grounds, riverside walks and friendly reception team.

We’re sorry the shower facilities didn’t fully meet your expectations. Your comments are appreciated and will be passed on to the team for consideration.

Понравилось Great site
Great area (Wooler)
Decent facilities
Excellent price

Не понравилось Stayed in a pod. Would have paid a little more to have camp beds and a kettle.

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От менеджера: Hi,
Thank you for taking the time to leave us such lovely feedback. We’re delighted to hear that you enjoyed the site, the area and our facilities, and that you found us to be good value for money.
We also appreciate your comments regarding the pods. We’ll certainly take your suggestion about providing camp beds and kettles on board, as feedback like this is really helpful to us when considering improvements.
We hope to welcome you back to Wooler again in the future!

Понравилось Lovely friendly staff, nice site layout. Good amenities.

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От менеджера: Thank you so much for taking the time to share such honest and detailed feedback with us. Please don’t think of yourself as a moaning customer — this is exactly the kind of feedback that helps us understand our guests’ experiences and see things from their perspective.
We’re really pleased to hear that you enjoyed your stay overall, particularly our pub, the friendly service and your pint of Guinness! We’re sorry, however, that your meal fell so far short of expectations. The comments regarding the chicken and leek pie, the lack of sauce and the vegetables have been noted, and we will certainly share this with our kitchen team.
We also appreciate your comments about the touring facilities. We understand that some areas are looking tired and that improvements to the shower facilities, including the curtains and push-button showers, would make a significant difference to the experience. Your suggestions have been passed on to the relevant team for consideration.
Thank you again for taking the time to give us such constructive feedback, particularly as you clearly enjoyed many aspects of your stay. We genuinely appreciate it and hope we can welcome you back in the future and provide the experience you were hoping for.

Понравилось Park was clean and tidy

Не понравилось 1. Asked for spacious pitch and didn't receive 1
2. Spoke to sakes team who advised I can't change pitch after booking tgrew pitch up
3. External lighting outside the pod didn't work
4. Internal door lock on pod didn't work
5. Jacuzzi and sauna ongoing maintenance which was not disclosed prior
6. Cound not fit the awning due to where the tap was situated next to pitch
7. Could not park the car next to caravan due to the caravan due to the pitches either side parking on top of us.
8. Struggled to get reversed onto the pitch due to the space
9. Showers were not to standard expected cutting off after 10 seconds
10. Choice on draft in the bar was very limited

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От менеджера: Thank you for taking the time to share your feedback. We are pleased to hear you found the park clean and tidy, but we are genuinely sorry to learn about the issues you experienced during your stay.

We aim to provide a comfortable, hassle-free experience, and it is clear we fell short in several areas. Your comments regarding the features (lighting and door lock), shower timers, pitch accessibility, and undisclosed spa maintenance have been passed directly to our site management and maintenance teams to be addressed immediately. We also appreciate your feedback regarding our draft selections in the bar and team communication.

We would welcome the chance to discuss this with you further and see how we can make things right. Please feel free to reach out to us.

Понравилось Lovely site with a great location. Friendly staff. We'd definitely stay again.

Не понравилось Shower facilities were poor. Desperate of an upgrade. Small cubicles with unhygienic shower curtains.

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От менеджера: Thank you for taking the time to leave us a review. We’re delighted to hear that you enjoyed our lovely location, found our staff friendly, and would consider staying with us again.
We’re sorry to hear that the shower facilities did not meet your expectations. We really appreciate you bringing this to our attention, and your comments regarding the cubicles and shower curtains have been noted and will be shared with the relevant team.
We hope to welcome you back again in the future.

Понравилось Park was very tidy and clean loved the area

Не понравилось The showers were awkward to use as they turn themselves of every few seconds also a fixed head making it very difficult to shower small children
Also the pitches are quite close to the facing pitches making it difficult to get larger vans in the bays

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От менеджера: Thank you for your review and for recommending us. We’re really pleased to hear you found the park tidy, clean and enjoyed the surrounding area.

We’re sorry to hear you found the showers difficult to use, particularly when showering small children. We appreciate you taking the time to highlight the issue with the shower controls and fixed heads.