Riverside Leisure Park

A aimé Staff friendly and helpful. Beautiful site. Very clean.

N'a pas aimé Nothing

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A aimé The gravel pitch is absolutely massive plenty of electric hook ups and water taps, river ran through the park right at the back of our pitch, 3 big really good kids play parks, excellent shop and lovely pub restaurant and pool. 5 minute walk into the village

N'a pas aimé The black daddy duck that kept chasing me. The toilet and shower block could do with modernising.

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A aimé Simple booking and lovely staff on reception. Well kept grounds, water and electric on pitch.
Wooler is a lovely small town. Shop and pub in walking distance.

N'a pas aimé Toilets and showers do need an upgrade. Servicable but tired for the type and price of site.
WiFi was difficult to connect to, reception unable to help, needed to ring customer service who were helpful and did manage to get me connected eventually.

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Réponse du gestionnaire : Thank you for taking the time to leave us such lovely feedback.
We’re delighted to hear that you found the booking process simple, enjoyed the welcome from our reception team, and were happy with your pitch and the facilities provided. It’s also great to hear that you enjoyed Wooler and its convenient location.
We’re sorry to hear that you felt the toilets and showers were in need of an upgrade. We appreciate your honest comments and will certainly take these on board.
We’re also pleased that our customer service team were able to assist you with the WiFi connection in the end. We apologise for the initial difficulty and any inconvenience.

A aimé The location and camping pod.

N'a pas aimé Toilet and shower facilities. Three female toilets and showers is far too few for a campsite of this size, considering all the children use the female facilities too. Tried to get into the showers twice one evening and each time, there was a parent with children using them all, each child having a separate shower to themselves. Pitches too tightly crammed in so no privacy and noise. Left within three hours of checking in.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the location and camping pod, but we’re very sorry that the toilet and shower facilities and the layout of the pitches affected your stay so significantly.

We understand your concerns regarding the number of female toilets and showers, particularly during busy periods, and appreciate you highlighting the difficulties you experienced when trying to access the showers. We’re also sorry that you found the pitches too closely spaced and that noise and lack of privacy impacted your enjoyment.

It’s disappointing to hear that you chose to leave so soon after arriving, and we regret that your experience did not meet your expectations. Your comments are valuable to us and will be shared with the relevant team as we continue to review the facilities and guest experience.

Thank you again for your honest feedback.

A aimé The pitch 33, reception staff, the trees, proximity of the toilet block, car parking near reception.

N'a pas aimé No shelf in showers, no regulation of hot water in the showers, very little room for dressing/ undressing in showers. BUT they were very clean and I thanked the cleaning lady for that. No sign on mens toilets door - I walked in by mistake! Chemical waste point is on a slope and therefore difficult for people with mobility issues to use, but again, it was clean which is the main thing! No sign above sinks indicating dishwashing or laundry. I assumed it was both!

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Réponse du gestionnaire : Thank you for taking the time to leave such detailed feedback and for recommending us to friends. We’re delighted to hear that you enjoyed your pitch, the surrounding trees and convenient location, and that our reception team made you feel welcome. It’s also great to hear that you found the facilities very clean, and we’ll be sure to pass your kind comments on to our cleaning team.

We really appreciate you highlighting the areas where we could improve. Your comments regarding the shower facilities, signage, and the location of the chemical waste point are all helpful, particularly the accessibility concerns. We’ll share these points with the relevant team for consideration.

Thank you again for your constructive feedback and for recognising the cleanliness of the facilities. We hope to welcome you back for another stay in the future.

A aimé Friendly staff on reception
Pub is a short stroll from the site and food was lovely

N'a pas aimé Pitches all too close to each other
Very noisy
Kids running around screaming and on your pitch in their bikes and kicking balls
Parents shouting their mouths off all
Started at 7.30 in the morning and still noisy at 9pm
We booked 4 nights but stayed for 2 and found another campsite to move too
Only 3 toilets and 3 showers for the for the whole campsite
Very run down and not well maintained or cleaned
Had to pay for wifi which was rubbish

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re pleased to hear that you found our reception staff friendly and enjoyed the food at the pub.

We’re very sorry to hear that your stay did not meet your expectations and that you decided to leave after two nights. We appreciate how disappointing this must have been, particularly when you had booked for four nights.

We’re concerned to hear your comments regarding noise, pitch spacing, cleanliness and the condition of the facilities. We understand how frustrating it must have been to feel that you were unable to relax and enjoy your stay. Your feedback has been noted and will be shared with the relevant team so these areas can be reviewed.

We’re also sorry that you experienced issues with the Wi-Fi. We appreciate your comments and will take these on board as we continue to work on improving the experience for our touring guests.

Thank you again for your honest feedback. We’re sorry we weren’t able to provide the peaceful and enjoyable stay you were hoping for.

A aimé Everything

N'a pas aimé Non

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Réponse du gestionnaire : Thank you so much for your fantastic review and for recommending us to friends! We’re delighted to hear that you enjoyed everything about your stay and couldn’t find anything to dislike.

We really appreciate your kind feedback and hope to welcome you back to Queensberry Bay again soon!

A aimé Perfect little stay in the pod
Worth the money
Pods aren’t massive but it is for sure big enough for a few days camping especially if you can’t be bothered to put your tent up. Facilities are great and fab little club house which suits all ages!
Wooler it’s self even has a selection of pubs and places to eat and a fab sweet shop that we visited
Staff at riverside are lovely and quick to answer questions you have

N'a pas aimé Couldn’t fault anything

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Réponse du gestionnaire : Thank you so much for such a wonderful and detailed review! We’re thrilled to hear you had a perfect little stay in one of our pods and felt it was great value for money. It’s lovely to know you enjoyed the facilities and clubhouse, and that you had a chance to explore Wooler and its local pubs, restaurants and sweet shop too!

We’re especially pleased to hear your kind comments about our team. We always aim to be friendly and helpful, so it means a lot to know we were able to answer your questions quickly.

Thank you again for your fantastic feedback and for recommending us. We’d love to welcome you back for another stay at Riverside soon!

A aimé Nice site good location for walks.

N'a pas aimé No dislikes

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Réponse du gestionnaire : Thank you for your lovely review! We’re so pleased to hear that you enjoyed our site and found the location ideal for getting out and enjoying some lovely walks. It’s wonderful to know you had a great stay, and we really appreciate your kind feedback. We hope to welcome you back again soon!

A aimé The location of the park, close to the town, close to a local shop and milk bar and pub
It is well-maintained
Lovely setting

N'a pas aimé How close the pitches are to one another, we felt like we had been packed on there
I asked for a move if possible - no-one came back to me

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Réponse du gestionnaire : Thank you for taking the time to leave us your feedback. We’re pleased to hear that you enjoyed our lovely setting, the location of the park, and the fact that we’re within easy reach of the local amenities. We’re also glad you found the park well maintained.

We’re sorry to hear that you felt your pitch was too close to neighbouring pitches and, in particular, that you contacted us about moving and didn’t receive a response. We appreciate how frustrating this must have been, and we apologise that we didn’t get back to you.

We do take your comments regarding pitch spacing seriously and will certainly pass your feedback on to the team for consideration. We’re grateful for your honest feedback, and we hope you’ll consider staying with us again in the future.