Riverside Leisure Park

A aimé The location and camping pod.

N'a pas aimé Toilet and shower facilities. Three female toilets and showers is far too few for a campsite of this size, considering all the children use the female facilities too. Tried to get into the showers twice one evening and each time, there was a parent with children using them all, each child having a separate shower to themselves. Pitches too tightly crammed in so no privacy and noise. Left within three hours of checking in.

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A aimé Friendly staff on reception
Pub is a short stroll from the site and food was lovely

N'a pas aimé Pitches all too close to each other
Very noisy
Kids running around screaming and on your pitch in their bikes and kicking balls
Parents shouting their mouths off all
Started at 7.30 in the morning and still noisy at 9pm
We booked 4 nights but stayed for 2 and found another campsite to move too
Only 3 toilets and 3 showers for the for the whole campsite
Very run down and not well maintained or cleaned
Had to pay for wifi which was rubbish

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re pleased to hear that you found our reception staff friendly and enjoyed the food at the pub.

We’re very sorry to hear that your stay did not meet your expectations and that you decided to leave after two nights. We appreciate how disappointing this must have been, particularly when you had booked for four nights.

We’re concerned to hear your comments regarding noise, pitch spacing, cleanliness and the condition of the facilities. We understand how frustrating it must have been to feel that you were unable to relax and enjoy your stay. Your feedback has been noted and will be shared with the relevant team so these areas can be reviewed.

We’re also sorry that you experienced issues with the Wi-Fi. We appreciate your comments and will take these on board as we continue to work on improving the experience for our touring guests.

Thank you again for your honest feedback. We’re sorry we weren’t able to provide the peaceful and enjoyable stay you were hoping for.

A aimé Everything

N'a pas aimé Non

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A aimé Perfect little stay in the pod
Worth the money
Pods aren’t massive but it is for sure big enough for a few days camping especially if you can’t be bothered to put your tent up. Facilities are great and fab little club house which suits all ages!
Wooler it’s self even has a selection of pubs and places to eat and a fab sweet shop that we visited
Staff at riverside are lovely and quick to answer questions you have

N'a pas aimé Couldn’t fault anything

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Réponse du gestionnaire : Thank you so much for such a wonderful and detailed review! We’re thrilled to hear you had a perfect little stay in one of our pods and felt it was great value for money. It’s lovely to know you enjoyed the facilities and clubhouse, and that you had a chance to explore Wooler and its local pubs, restaurants and sweet shop too!

We’re especially pleased to hear your kind comments about our team. We always aim to be friendly and helpful, so it means a lot to know we were able to answer your questions quickly.

Thank you again for your fantastic feedback and for recommending us. We’d love to welcome you back for another stay at Riverside soon!

A aimé Nice site good location for walks.

N'a pas aimé No dislikes

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Réponse du gestionnaire : Thank you for your lovely review! We’re so pleased to hear that you enjoyed our site and found the location ideal for getting out and enjoying some lovely walks. It’s wonderful to know you had a great stay, and we really appreciate your kind feedback. We hope to welcome you back again soon!

A aimé The location of the park, close to the town, close to a local shop and milk bar and pub
It is well-maintained
Lovely setting

N'a pas aimé How close the pitches are to one another, we felt like we had been packed on there
I asked for a move if possible - no-one came back to me

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Réponse du gestionnaire : Thank you for taking the time to leave us your feedback. We’re pleased to hear that you enjoyed our lovely setting, the location of the park, and the fact that we’re within easy reach of the local amenities. We’re also glad you found the park well maintained.

We’re sorry to hear that you felt your pitch was too close to neighbouring pitches and, in particular, that you contacted us about moving and didn’t receive a response. We appreciate how frustrating this must have been, and we apologise that we didn’t get back to you.

We do take your comments regarding pitch spacing seriously and will certainly pass your feedback on to the team for consideration. We’re grateful for your honest feedback, and we hope you’ll consider staying with us again in the future.

A aimé We loved our stay at riverside. It was well situated for travelling to the beautiful villages in Northumberland.

The site is beautifully kept and tidy. Has the added bonus of a swimming pool, a pub that serves food and a shop a short walk away. The ‘Doddington dairy milk’ vending machine was lovely too.

The electric hookup and water next to pitch was also a bonus.

Our puppy loved walking round the site and meeting all the ducks with their ducklings.

It is a large site with both static and touring pitches.

N'a pas aimé I thought the touring pitches were really close together and packed in which left the space next to the awning very tight to fit our car. This meant people would park over the top of their pitch making it difficult to get in and out of the pitch.

The toilet block although very clean, it was small. The cubicles didn’t give much room to get dry once finishing with a shower. There were only 3 showers and 2/3 toilets that were working. One toilet in the male toilets leaked when flushed. In both female and male showers the water escaped onto the floor when using the shower and run throughout the toilet block. The shower didn’t stay on long enough, 10 seconds maximum. I feel the toilet/shower facilities have let Riverside down as it is a lovely, well maintained and well situated site.

We didn’t use the wifi as this was an added cost.

We only walked round the pond once as it was covered with duck droppings. I know this can’t be helped but it just didn’t seem looked after. The roads surrounding it were also covered with duck droppings making it hard to enjoy walking our puppy having to constantly watch where we were walking.

It may seem I have listed a lot of negatives but we did enjoy our stay with Riverside.

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Réponse du gestionnaire : Thank you for taking the time to leave such a detailed and balanced review. We’re really pleased to hear that you enjoyed your stay at Riverside, loved the location for exploring Northumberland, and appreciated the cleanliness of the site, on-site facilities and those little extras such as the Doddington Dairy milk vending machine! It’s also lovely to hear that your puppy enjoyed meeting the ducks and exploring the site. 🐶🦆

We’re sorry that some aspects of your stay fell short. We appreciate your comments regarding the spacing of the touring pitches, parking, and particularly the toilet and shower facilities. We’ll make sure your feedback is passed on to the relevant team, including the issues with the showers, toilets and water escaping onto the floor.

We also understand your concerns about the amount of duck droppings around the pond and roads. While we can’t prevent the ducks from making themselves at home, we appreciate that this affected your enjoyment of walking your puppy and will look at how this area can be better maintained.

Thank you again for recognising the positives while also being honest about where we can improve. We’re glad you still enjoyed your stay, and we hope to welcome you back to Riverside in the future. 😊

A aimé Was close to Cheviot hills

One member of staff was helpful in directing us to a swimming pool 20mins drive away as the site pool was fully booked for all of our stay.

N'a pas aimé Pitches were very close together and the facilities were among the worst we have seen.
The showers were mouldy and overflowed into the toilets so you were paddling through other people’s shower water when using the toilet.
The showers were so small it was impossible to keep clothes dry or to help a child to shower.
We stayed for three nights and the pool was fully booked for all of our stay so we couldn’t swim.
We tried to get food at 8pm (they serve until 9) but were told they had run out of everything.
Really disappointing stay. We hoped to have relaxing evenings, swimming and eating on site after a days walking but it was quite the opposite, with such run down facilities, we couldn’t wait to move on.

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Réponse du gestionnaire : Thank you for taking the time to share your detailed feedback. We’re pleased to hear that our location was convenient for your visit and that one of our team members was able to help with finding an alternative swimming pool.

However, we’re genuinely sorry that so many aspects of your stay fell short of expectations. We appreciate how disappointing it must have been to find the swimming pool fully booked throughout your stay, particularly when swimming was part of your plans. We’re also very concerned by your comments regarding the showers, toilets and general condition of the facilities, as this is certainly not the standard we aim to provide.

We’re equally sorry that you were unable to get food when you visited at 8pm. Running out of menu items while we were still advertising food service is understandably frustrating, and we’ll be reviewing this with the team.

Your comments have been shared with the relevant management team so that the issues you’ve highlighted can be properly addressed. We’re sorry we didn’t provide the relaxing stay you had hoped for, and we appreciate your feedback as it helps us identify where improvements are needed.

Kind regards,
Jes

A aimé The pods and the services

N'a pas aimé The WiFi. Paid for the 3 day Internet pass but did not receive the voucher code for other devices and it was hit and miss when it worked!

Also arrived at 5.05pm and nobody was in reception, all locked up, had to wait a while to get keys.

Food at the canny owl was quite expensive.

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Réponse du gestionnaire : Thank you for your feedback. We’re pleased to hear you enjoyed the pods and the services we offer.

We’re sorry to hear about the issues you experienced with the WiFi, particularly after purchasing the 3-day internet pass, and for the delay when you arrived and found reception closed. We appreciate how frustrating this must have been and will look into these points with the relevant teams.

We’re also sorry you found the food at The Canny Owl expensive. Your feedback is appreciated and will be shared with the team.

Thank you again for taking the time to let us know about your experience, and we hope to welcome you back for a more enjoyable stay.

A aimé Facilities were great .

N'a pas aimé No hot water when I went for a shower in the evening.
Pizza van had till issues so no food as wait time was uncertain.

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Réponse du gestionnaire : Thank you for your lovely review! We’re so pleased to hear that you found our reception team friendly and helpful, and that you enjoyed how well-kept the site is. We really appreciate your recommendation and hope to welcome you back for another stay soon!
Kind regards,
Holiday Sales Team