Billing Aquadrome

Liked That all the lunatics left on Sunday giving us a peaceful night!
Kids paradise with lots of activities.

Disliked Check in - Disorganised with staff telling you where to go on the campsite but no direction which way to park your vehicle, the first 2 pitches we were given were already taken. Eventually told to park how and where we wanted.
Ablutions- Toilets and showers kept reasonably clean but ran out of toilet paper and were disgusting in the morning but this reflected the type of clientele that visit this site.
Noise - There is apparently security on the site but they were invisible, There are very large groups all over the site who were clearly there to party hard! Whilst I have no problem with this the cut off time of 2300hrs was completely ignored and their kids were left to run feral all over the site, Saturday night saw several younger kids on electric bikes riding around at high speeds between ghe pitches screaming until after midnight with no control by either staff or parents.
Prices - Whilst you expect prices on a commercial site to be high expecting people to pay over £5 for a can of Thatchers cider ( which is currently on sale for 90p a can in Tesco) is extortionate. Additionally there are charges for just about everything that they can think of, even a swim in the lake costs £7!!!
Site - Clearly the new management are investigating in the site by upgrading the electrics and new ablutions however, the site is 'scarred' with the ditches left over from the work with ruts running across the site where it hasn't been finished properly and stagnant water outside the ablutions where there are leaks underneath thd cabins!
Clientele- The owners no longer accept tents on the site quoting the need to improve the quality of visitors, however, unless you can get drunk by mid day and have every bit of your body covered in tattoos you will be out of place here !!!

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From the manager: Thank you for taking the time to share your experience. I’m very sorry to read your comments, as this is certainly not the kind of feedback we want to receive.

We have a full Touring Team in place, including a dedicated Touring Manager, whose role is to ensure a smooth and professional arrival process for all our touring guests. We are currently awaiting the delivery and installation of new signage and individual pitch numbering, which will significantly reduce confusion at check-in going forward. We're sorry if the process fell short during your stay.

With regards to the toilet and shower blocks, our team carries out regular checks and cleaning throughout the day to maintain hygiene and stock supplies. If you encountered the facilities in a poor state, I sincerely apologise this should not have happened, and we will look into what went wrong at that time.

Our Welcome Team is present 24/7 and conducts frequent walkarounds to monitor behaviour, assist guests, and ensure the park rules are being followed. The vast majority of our holiday guests are respectful and here to enjoy a well-earned break we're proud of the community we welcome to the park. However, on rare occasions, some guests may cause disruption. If this happens, our team acts swiftly to resolve it.

We are aware that there is a public footpath near the park, and while this is outside of our direct control, we do monitor it closely and remove any unauthorised individuals when identified.

Regarding pricing we continually benchmark to ensure our offering is fair and in line with similar holiday parks. Revenue from park sales supports ongoing investment, and we’ve already reinvested millions back into improvements, including new facilities, upgraded power infrastructure, and modernised amenities. We know we still have work to do, but we are proud of the significant progress already made and we’re far from finished.

Some areas may still have visible works or temporary materials on site this is a result of the scale of our improvements, and we appreciate your patience while we bring our vision to life.

Finally, we were especially disappointed to read your general comments regarding other guests. We celebrate the diversity of our visitors, and we respectfully ask all guests to approach one another with kindness and consideration. Our park welcomes families, couples, and individuals from all walks of life, and we’re proud of the inclusive and friendly environment we strive to maintain.

If you’d like to discuss any of this further, please feel free to contact us. We’re here to help, and we always welcome constructive feedback.

Liked Great facilities

Disliked Pitches a bit too close together

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From the manager: Thanks so much for your feedback!

We're thrilled you enjoyed the great facilities we’ve worked hard to ensure there’s an exciting entertainment and activities programme for everyone to enjoy!

We completely understand your thoughts on the pitch spacing we do our best to welcome as many families as we can, which can make things feel a little cosy although no one other than you can come onto your pitch.

Come back soon we’ll make sure the fun and friendly atmosphere makes it all worthwhile!

Liked All the stuff for the kids to do.. outdoor water sports, entertainment is fab, all the free stuff .. amazing place for the kids

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From the manager: Thanks so much for your lovely feedback!

We’re so glad you loved all the amazing things for the kids to do our park really is bursting with non-stop fun! From outdoor water sports to the fantastic entertainment and all the free activities, there's always something happening!

Our facilities have something for everyone whether it’s grabbing a treat at The Bunny Café or taking on the Aqua Assault Course, the fun never stops!

We’ve worked super hard to build the best entertainment and activities programme around, and it’s great to hear it’s making memories for families like yours.

Can’t wait to welcome you back soon!

Liked Well equipped site with lots of things to do for the grandkids.

Disliked Very noisy site, pitches are small and too close to each other ie 1 mt between each other.

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From the manager: Thanks for the lovely feedback we’re so glad the grandchildren had a blast!
We’ve packed the park full of fun, so there’s never a dull moment (or a bored little face!).

As for the noise yep, we do get a little lively, especially when the excitement kicks in! And those pitches… let’s just say we like to keep things neighbourly! If you’re after a bit more wiggle room next time, let us know and we’ll see what we can do to get you a quieter corner.

Thanks again for visiting we’d love to welcome you back soon!

Liked Very Accessible

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From the manager: 5 stars!! Yessss, we are so proud to be very accessible and welcoming to all!

Liked Entertainment
Pool
Ice creams in The Venue

Disliked first night (out of 7)
2 adults, 3 kids and a dog
2 hours into our stay we went to the entertainment. Between 1-3am got robbed from our awning. They didn't take my partners phone that was on charge or bikes.
£100 40l coolbox and £80 of food in it.
Called security, done the report but we are fuming! Worst is our kids were going back and forth to the caravan from entertainment, and apparently what they (thieves do they check awnings before) , I dare to think what could have happened🙄

We asked around, and it turned out several awnings and campers were robbed too.
Reception is unless, security came but said "it's lots of trees round here we may not see a thing" - useless, report to police done.

Everyone be aware, regardless Billing Aquadrome is advertising that they are 24/7secure campstine they are not!

5 years of camping, never had any problems and now considering to leave knowing there are thieves near us 😭😩

Holiday officially ruined 😥

Update :
We stayed, and are very careful and trying to always have one person in the caravan. So far we heard of 7 others robbed. Total number is unknown. Police report done. And they even came to the site last night. However 3 of our closest neighbours are leaving early because they are scared of the weekend. One man had someone coming in to his awning today-of certain ethnicity - owner asked him to leave,. Then few minutes later he came back with his brother 😳😳and had good look around in their awning even tho owners were there. Owners went to the security hut and the front and informed them that that was out of order and made him and family very uncomfortable, and whish to either move them or the guys who walked in to his awning, security reply :" so far they have done nothing wrong, so we can't do anything 😳😳😳😳"

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From the manager: Thank you for your feedback. We're genuinely sorry to hear that your recent visit was impacted in this way. Please know that this is absolutely not the kind of experience we want any of our guests to have, and we completely understand how distressing this must have been for you and your family.

We’d like to reassure you that during your stay, we were made aware of an isolated incident on the park, and we took immediate action. The police were involved and are aware of the individuals believed to be responsible. Our team has worked closely with the authorities to support their investigation.

At Meadow Bay, we expect all guests to follow the rules and treat others with respect. We have a zero-tolerance policy for unacceptable behaviour, and our Welcome Teams and Security carry out regular patrols across the park. While we cannot control the behaviour of every individual, please be assured that when issues are reported or witnessed, we take them very seriously and respond swiftly.

We're truly sorry your stay was affected, and we appreciate you raising this with us. Guest safety and peace of mind are extremely important to us, and we are continuing to review and enhance our procedures to ensure all guests feel safe and welcome.

We do hope you come back

Liked Lovely holiday park, lots of attractions!!!

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From the manager: Woohoo!

Thank you so much for the 5-star review that’s exactly what we work so hard for! We’re thrilled you enjoyed the park and all the attractions. Come back and see us again soon for more fun and memory-making!

Liked Water based activities are very good. Night time entertainment decent. My little lad loved the train. There is plenty to keep young ones entertained. New washing facilities very clean, the only thing that lets it down is the shower cubicles have no space to store your belongings.

My little lad loved watching the geese and swans going about their day.

Disliked Check in experience non existent. Nobody around to tell you what to do. Appeared to be understaffed around the camping area.

We stayed on a shelduck 5 hard standing pitch. ALL of the pitches were absolutely covered in poo. Some of which was down to the local geese/swans. There was also what appeared to be dog and cat poo everywhere. We had to spend 30 minutes clearing the pitch before setting our awning up.

There are a lot of travellers on the site. I have absolutely no problem with travellers, except for the behaviour of some of the younger ones. There was lots of shouting and swearing. General bad behaviour. At one point I watched 4 lads hanging out of a van ragging it around the site. Staff in the shop were watching on, apparently unbothered, probably too scared to do anything.

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From the manager: Thank you so much for your review and what a joy to hear your little lad loved the train! It’s such a massive hit with guests of all ages, and on a warm day, that little breeze as you ride around is just heaven!

We’re also incredibly lucky to be surrounded by so much natural beauty here from the gaggle of geese and the quacking ducks to the flutter of mini beasts in the wildflowers. There’s something quite magical about simply sitting and watching nature do its thing.

Now... about the poop! Yes, where there are birds, there are, well, little reminders that they’ve been! We like to celebrate their presence rather than see it as a negative though we have asked them nicely to clean up after themselves... unfortunately, they never listen!

That said, you absolutely shouldn’t have had to clean your pitch on arrival, and I’m really sorry about that. We do have a full Touring Team on site who should be available to meet and greet and ensure pitches are ready so we’ll definitely pass this feedback on and make sure it's followed up.

In terms of behaviour on park please know we have a strict zero-tolerance policy when it comes to anti-social behaviour. If anything of concern is observed by our Welcome Team or Security, they will take immediate action. We want Billing to be a safe and enjoyable space for everyone.

It’s great to hear you enjoyed the water activities and evening entertainment and thank you again for taking the time to share your thoughts. We really do listen, and we’ll continue to improve every step of the way!

Liked Lovely site, we really enjoyed and will be back again, kids absolutely love it there. The swimming pool is lovely and warm

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From the manager: Yay! We love to hear this!

Thank you so much for the lovely feedback we’re thrilled you had such a great time with us! Knowing the kids absolutely loved it and that you found the pool lovely and warm makes us do a little happy dance

We can’t wait to welcome you back again soon for more fun, smiles, and memory-making!

See you soon!

Liked How can I put what I liked when items have been stolen

Disliked All service pitch poor maintenance on ground around caravan turned into mud bath with the slightest of rain
Furniture stolen from around caravan
Campers partying until early hours
Security no patrols if so they would have put a stop to it

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From the manager: Thank you for your feedback.

I’m genuinely sorry to hear about your experience, and I appreciate you taking the time to share your concerns.

We do have both security and welcome teams who walk the park regularly to ensure everyone is safe, respectful, and following park rules. That said, if we are not alerted to an issue at the time, we may unfortunately miss something as I’m sure you can appreciate, our welcome teams cannot be everywhere at once.

I'm also surprised to read about the condition of the pitch, as our service pitches have been developed to avoid becoming overly muddy during light rain. Naturally, with heavier downpours, the ground can become wet, and if guests are not being mindful, this can lead to areas becoming muddier than normal just as it would with any grassed area.

I have not been made aware of any reports of stolen furniture, but I will certainly look into this further. We take concerns like this very seriously.

We want all guests to enjoy their time away while also being considerate of others, and we encourage anyone experiencing disturbances to notify the team so we can address them swiftly.

Thank you again for your comments.

Liked How helpful staff were - shout out to Ian & Kevin who went above and beyond to help me while my car was in garage nearby from pitching my van to general help

Disliked Nothing

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From the manager: Oh we LOVE a good shout out! Huge high-fives to Ian & Kevin our very own holiday heroes! From pitching vans to saving the day while your car was in the garage, they’ve clearly still got their superhero capes on!

Thanks so much for the fab feedback we’re so glad they could help and we hope the rest of your stay was just as smooth (with or without wheels!).