Billing Aquadrome

Liked Good size pitches

Recommend to friends Visit again

Liked Kids entertainments engaged children and parents the animators were nice and creative, mini train free attraction, venue and playgrounds. Alpacas, and calm atmosphere.

Disliked No dogs area, people walked with their pupils and didn’t clean after dogs, none separate places for grey water available, I must lifted heavy waste water carrier and drop the wastewater into to chemicals waste. I’ve been told that Swimming Pool is fully booked without even checking but it wasn’t. No WiFi.

Recommend to friends Visit again

Liked Amphitheater is always loved by the kids.
They always have a great time here.
Very nicely refurbished inside area.

Look forward to our next stay.

Recommend to friends Visit again

Liked We liked most things about the Site , The Swimming pool was really nice , The Hub was great with Arcades and lovely Bar Area ,with great places to just Sit and watch the World go by ..

Disliked The Speed of which Cars were driving through the Site , when there are Children everywhere.

Recommend to friends Visit again

Liked This is a great place for families with children, lots to do to keep them occupied but not for me im afraid.

Disliked No privacy on pitch, people walking all around your van, back, front, side. At 12.20 am a group of people stood outside chatting, laughing very loudly! I know the site cant control that but it woke me up. It was extremely busy being a bank holiday.

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that you found the park a great place for families and that there was plenty on offer to keep children entertained, even though it wasn’t quite the right fit for you on this occasion.

We are sorry to hear about the disturbance you experienced during the night and appreciate how frustrating this must have been. While we do our best to manage behaviour on park, especially during busy bank holiday periods, we understand this impacted your stay and we do apologise. Your comments have been shared with our team so they can be reviewed and monitored more closely.

Thank you also for highlighting the issue in the Shelduck 3 shower block regarding the taps. It’s in our nature to listen, take feedback on board, and continuously look at ways we can improve. This has been passed to our maintenance team to investigate and address.

We really appreciate your feedback, as it helps us improve the experience for all our guests, and we hope we may have the opportunity to welcome you back again in the future.

Liked Cleaning staff very good! For the amount of people on site the toilets were kept to a very good standard

Disliked Showers were either cold or to hot! I took my 4 year old son into the family shower and it was that hot I couldn’t shower in it and the direction of the shower soaked my belongings from approx 8ft away so how can I put a 4 year old in it
Wouldn’t take any cash payments and stated card only.

Recommend to friends Visit again

Liked On the surface and on arrival looked fantastic in terms of facilities and price.

Disliked Both marked and unmarked police cars patrolling/searching the area. And the majority of other ‘guests’ be tradesmen giving it a very different vibe.

We left and did not stay as felt unsafe.

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that on arrival the park and facilities looked fantastic and offered good value for money.
However, we are very sorry to hear that your experience on this occasion did not meet your expectations and that you felt uncomfortable and chose not to stay. While we cannot comment on external services or patrol activity, we absolutely understand how important it is for all guests to feel safe and at ease during their stay, and we are genuinely sorry that this was not your experience.

Your feedback has been noted and shared with the relevant teams, as it is in our nature to listen, take comments seriously, and continuously look at ways we can improve the guest experience.
We are sorry again that you did not stay with us on this occasion, and we do hope that in the future you may consider giving us another opportunity to provide you with a more positive experience.

Liked Nice quiet place and the new club house is good

Disliked Washing up sinks need the lights on PIR, the amount of flies in the sinks etc due to the lights on all night was horrendous

Recommend to friends Visit again

From the manager: Thank you for your feedback and for taking the time to share your comments with us.

We’re really pleased to hear you enjoyed the peaceful atmosphere of the park, and we’re so glad that you enjoyed our newly developed venue it’s great to see it being so well received.

We also really appreciate your comments regarding the washing-up area lighting and the issue with flies around the sinks. It’s in our nature to listen, take feedback on board, and always look at ways we can do even better for our guests. Your comments have been passed over to the relevant team to review and consider improvements moving forward.

Thank you again for your feedback, and we hope to welcome you back again soon.

Liked After what happened at night, nothing

Disliked Extremely unsafe experience. A group played deafening music until 5 AM and became violent, shouting and vowing to demolish their own property. My children were terrified. Despite the police attending twice and multiple calls to reception, management did absolutely nothing to intervene or remove the group. Total failure in duty of care. Avoid

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback.

We are very sorry for any inconvenience and distress caused during your stay. We do want to reassure you that an incident did occur on park which was managed in line with our correct procedures. The police were also in attendance to assist in dealing with the situation.

Please be assured that our park teams were working behind the scenes throughout to support those involved and to help ensure the safety and wellbeing of all holiday guests. We take our duty of care extremely seriously.

We do listen and take all feedback on board, and we are truly sorry that your experience was impacted in this way, particularly as we understand how upsetting this must have been for you and your children. Your comments will be fully reviewed as part of our ongoing processes so we can continue to improve.

Thank you again for bringing this to our attention.

Liked Perfect pitches plenty of room, lovely new showers, plenty to do for all families

Recommend to friends Visit again

From the manager: Thank you so much for your lovely feedback!

We’re really pleased to hear you enjoyed the spacious pitches, our lovely new shower facilities, and all the activities available for families. It’s great to know there was plenty of room and lots to keep everyone entertained during your stay.

We’re also loving the picture thank you for sharing it with us!

We have so much to offer across the park, from swimming and fantastic entertainment, to our amazing Tribe Teams. There’s also Dino Carts, Bunny Café, alpacas, or simply relaxing at our beautiful Lakeside Café if you want a quieter moment.

We really hope to welcome you back again soon for another great stay.