Billing Aquadrome

Tyckte om Nothing

Tyckte inte om When we arrived the person in the pitch next to us took most of our pitch too, when I spoke to the staff they said they would come down and sort it out. I waited an hour for them and when they still didn’t come I found another pitch and just parked there.
There was dog poo everywhere, the toilets were disgusting, somebody puked at the back of our motor home.
People were driving like it was a racetrack even though there were children everywhere. We left a day early because it was so bad

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Från föreståndaren: Thank you again for sharing more details I’m honestly so sorry to read this, and I completely understand why you left early. This is not the experience we ever want our guests to have, and I’m deeply disappointed to hear how your stay unfolded.

It’s unacceptable that you had to move pitches yourself after being told someone would come and assist you and then no one followed up. That should never have happened, and I am so sorry you were left to deal with that alone.

The cleanliness issues you experienced, including the dog mess and the vomiting near your motorhome, are shocking and absolutely not the standards we hold ourselves to. Our toilet and shower blocks are meant to be cleaned and checked regularly throughout the day, and I’ll be raising this directly with our team to understand what went wrong.

It’s also very concerning to hear about the driving behaviour on park. The safety of our guests especially children is a top priority, and I will be speaking with our Touring Manager and team about ensuring that speed limits and site rules are not just in place, but properly enforced.

I completely understand your frustration and your decision to leave early. You came here for a break, and instead you were met with stress, discomfort, and disappointment. I’m truly sorry that we let you down in so many ways.

Please know we are taking this seriously and will be addressing every point you’ve raised. Please feel free to reach out to us on enquiries@meadowbay.com

Tyckte om That all the lunatics left on Sunday giving us a peaceful night!
Kids paradise with lots of activities.

Tyckte inte om Check in - Disorganised with staff telling you where to go on the campsite but no direction which way to park your vehicle, the first 2 pitches we were given were already taken. Eventually told to park how and where we wanted.
Ablutions- Toilets and showers kept reasonably clean but ran out of toilet paper and were disgusting in the morning but this reflected the type of clientele that visit this site.
Noise - There is apparently security on the site but they were invisible, There are very large groups all over the site who were clearly there to party hard! Whilst I have no problem with this the cut off time of 2300hrs was completely ignored and their kids were left to run feral all over the site, Saturday night saw several younger kids on electric bikes riding around at high speeds between ghe pitches screaming until after midnight with no control by either staff or parents.
Prices - Whilst you expect prices on a commercial site to be high expecting people to pay over £5 for a can of Thatchers cider ( which is currently on sale for 90p a can in Tesco) is extortionate. Additionally there are charges for just about everything that they can think of, even a swim in the lake costs £7!!!
Site - Clearly the new management are investigating in the site by upgrading the electrics and new ablutions however, the site is 'scarred' with the ditches left over from the work with ruts running across the site where it hasn't been finished properly and stagnant water outside the ablutions where there are leaks underneath thd cabins!
Clientele- The owners no longer accept tents on the site quoting the need to improve the quality of visitors, however, unless you can get drunk by mid day and have every bit of your body covered in tattoos you will be out of place here !!!

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Från föreståndaren: Thank you for taking the time to share your experience. I’m very sorry to read your comments, as this is certainly not the kind of feedback we want to receive.

We have a full Touring Team in place, including a dedicated Touring Manager, whose role is to ensure a smooth and professional arrival process for all our touring guests. We are currently awaiting the delivery and installation of new signage and individual pitch numbering, which will significantly reduce confusion at check-in going forward. We're sorry if the process fell short during your stay.

With regards to the toilet and shower blocks, our team carries out regular checks and cleaning throughout the day to maintain hygiene and stock supplies. If you encountered the facilities in a poor state, I sincerely apologise this should not have happened, and we will look into what went wrong at that time.

Our Welcome Team is present 24/7 and conducts frequent walkarounds to monitor behaviour, assist guests, and ensure the park rules are being followed. The vast majority of our holiday guests are respectful and here to enjoy a well-earned break we're proud of the community we welcome to the park. However, on rare occasions, some guests may cause disruption. If this happens, our team acts swiftly to resolve it.

We are aware that there is a public footpath near the park, and while this is outside of our direct control, we do monitor it closely and remove any unauthorised individuals when identified.

Regarding pricing we continually benchmark to ensure our offering is fair and in line with similar holiday parks. Revenue from park sales supports ongoing investment, and we’ve already reinvested millions back into improvements, including new facilities, upgraded power infrastructure, and modernised amenities. We know we still have work to do, but we are proud of the significant progress already made and we’re far from finished.

Some areas may still have visible works or temporary materials on site this is a result of the scale of our improvements, and we appreciate your patience while we bring our vision to life.

Finally, we were especially disappointed to read your general comments regarding other guests. We celebrate the diversity of our visitors, and we respectfully ask all guests to approach one another with kindness and consideration. Our park welcomes families, couples, and individuals from all walks of life, and we’re proud of the inclusive and friendly environment we strive to maintain.

If you’d like to discuss any of this further, please feel free to contact us at enquiries@meadowbay.com we’re here to help, and we always welcome constructive feedback.

Tyckte om Lovely campsite with lots to do

Tyckte inte om Facilities wasn’t the best I.e no kitchen facilities and had to walk a distance to the toilets as we was on the furthest campsite

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Från föreståndaren: Thank you for your feedback we’re truly devastated to hear you were disappointed. What a shame, as we always aim to give every guest a great experience.

I’d love to understand more about your comment regarding the kitchen facilities, as this isn’t something we usually receive concerns about. We do have a park map available on our website which shows the layout, including pitch locations and where to find key facilities such as the shower block.

If you choose to stay with us again, please do take a look at the map in advance or better still, give us a call and we’ll be more than happy to help ensure you’re placed in the perfect spot, close to everything you need.

We really hope to welcome you back and offer the relaxing stay you were hoping for.

Tyckte om Great please to stay . Plenty of attraction. Keep us busy every day. :) nice and quiet
Friendly staff.

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Från föreståndaren: Thank you so much for your lovely feedback!

We’re so pleased to hear you enjoyed your stay with us. Our team members truly are the very best friendly, dedicated, and always ready to help. We’re also proud of our fun-filled activities, all carefully planned to ensure our holiday guests and owners have the best possible experience.

We hope to welcome you back again soon for even more relaxing days and exciting adventures

Tyckte om We stayed in the cabin with hot tub. Amazing! Loved the cabin, had everything we needed. Hot tub was clean, and when there were some flies in it a nice man scooped them out for us.
Unfortunately the pizza and burger trucks weren't open, leaving not many options on site for food but there was a pub nearby.

Tyckte inte om We ran out of toilet paper so had to buy our own

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Från föreståndaren: Thank you so much for your feedback we’re so pleased you enjoyed your stay!

Our Retreat Glamping Pods have been a great hit this season, just as we’d hoped! We wanted to offer our holiday guests something a little different, while still keeping that sense of luxury private decking and your very own hot tub included.

As we’re set within a beautiful natural park, we do occasionally get the odd fly or two, but we’re really glad to hear our team were quick to help and got it sorted for you.

We’re sorry to hear that food options were limited during your stay. Depending on the time of year, some of our facilities have reduced opening hours, especially during quieter off-peak times but we completely understand how this can be a little disappointing. We’ll certainly take this on board.

All in all, we’re so happy you loved the cabin and hot tub experience we really hope to welcome you back again soon!

Tyckte om A lot of activities to do on the site with a nice pub and Chinese close by

Tyckte inte om No staff

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Från föreståndaren: Thank you for your review and for highlighting the activities and local food spots - we’re glad you enjoyed those parts of your stay.

Sorry to hear we missed the mark when it came to staff presence. We’re working hard to make sure there’s always support around when guests need it, and we’ll take this on board.

Hope to welcome you back again soon!

Tyckte om Loved the freedom to pitch up anywhere on the designated field. Nice facilities clean & modern. Lots to do for kids and some peaceful walks too. I'd love a seasonal pitch here but only if they are in a private gated area. Definitely be back.

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Från föreståndaren: Thank you so much for your wonderful feedback we're so pleased to hear you enjoyed the freedom of pitching up, the facilities, and everything the park has to offer!

Tyckte om The staff on arriving helpful and cheerful.
The site is good for families and fun but also peaceful enough if want to go for a walk around the lakes and fish 🎣
Only one person caught something but maybe need more adding into the lake

Tyckte inte om The only downside, is at the pool 🏊‍♀️ only 2 hot showers working facing the pool, which isn’t ideal when washing hair and body and the others freezing 🥶
One hairdryer working only out the two and need more and hand dryer wasn’t working in the toilets either.
No inside entertainment which is needed or maybe karaoke 🎤 for back up, if older people wanted some entertainment or if raining and cold not ideal outside all the time and something could be put in place for our next visit in August when we book a week sometime. Just a thought for teenagers and adults because most love a karaoke 🎤 and fun inside would be good 👍

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Från föreståndaren: Thank you for taking the time to share your feedback with us.

From the very beginning of your holiday, we want you to feel welcomed and at home on our park. We are very lucky to have a variety of fish including pike, roach, perch, bream, and carp, offering multiple peaceful spots for casting your line and enjoying the surroundings.

I’m truly sorry to hear you found the swimming pool showers mostly cold during your stay. This isn’t the standard we aim for, as showers should be warm and comfortable nobody wants to step out of a pool into a cold shower! I’ve passed your feedback directly to our pool team who are investigating this as a priority. We’ll also be checking all the hairdryers.

We are always looking at ways to improve the experience for both our holiday guests and our holiday home owners. While we can’t always control the weather, we know it can put a damper on plans. We're currently exploring better ways to help guests still enjoy the outdoors, even when it's wet or chilly. On particularly bad days, we make use of The Willows as an alternative space to relax and stay dry.

Thank you again for your comments we hope to welcome you back again soon for a more comfortable and enjoyable stay.

Tyckte om Plenty to do especially you have children

Tyckte inte om Not very clean. Dog dirt around pitches

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Från föreståndaren: Thank you so much for taking the time to leave your feedback.

Firstly, huge apologies if you came across any dog mess during your stay. That’s absolutely not the standard we aim for. We’ve recently purchased another load of bins which are on their way to the park now, and we’re placing them in key areas to help make it even easier for our guests to do the right thing.

We always stress the importance of picking up after our furry friends, and we’ll continue to reinforce this across the park.

We’re really pleased to hear you enjoyed the activities and found plenty to do, especially with children that’s exactly the kind of experience we want to create!

We do hope to welcome you back again soon and thank you once again for helping us keep improving.

Tyckte om The size of site good size for children to play plenty of activities and variety of places to eat and drink, staff were lovely site clean and tidy

Tyckte inte om That activities got booked very quickly and would recommend to book these in advance if going here

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Från föreståndaren: Thank you for your kind words we’re so pleased you enjoyed your stay and that the site, facilities, and team left a great impression.

We’ve invested millions into the park to help families make the best memories together, and we’re committed to keeping everything looking its best. We have a large number of new bins arriving shortly, and our pitches are grass-cut weekly to maintain a clean and tidy environment.

We appreciate your note about activities booking quickly we recommend booking in advance, and we're always working to ensure there’s plenty for everyone to enjoy.

The photos you shared are brilliant thank you.

We hope to welcome you back again soon.