Billing Aquadrome

Liked After what happened at night, nothing

Disliked Extremely unsafe experience. A group played deafening music until 5 AM and became violent, shouting and vowing to demolish their own property. My children were terrified. Despite the police attending twice and multiple calls to reception, management did absolutely nothing to intervene or remove the group. Total failure in duty of care. Avoid

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From the manager: Thank you for taking the time to share your feedback.

We are very sorry for any inconvenience and distress caused during your stay. We do want to reassure you that an incident did occur on park which was managed in line with our correct procedures. The police were also in attendance to assist in dealing with the situation.

Please be assured that our park teams were working behind the scenes throughout to support those involved and to help ensure the safety and wellbeing of all holiday guests. We take our duty of care extremely seriously.

We do listen and take all feedback on board, and we are truly sorry that your experience was impacted in this way, particularly as we understand how upsetting this must have been for you and your children. Your comments will be fully reviewed as part of our ongoing processes so we can continue to improve.

Thank you again for bringing this to our attention.

Liked Perfect pitches plenty of room, lovely new showers, plenty to do for all families

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From the manager: Thank you so much for your lovely feedback!

We’re really pleased to hear you enjoyed the spacious pitches, our lovely new shower facilities, and all the activities available for families. It’s great to know there was plenty of room and lots to keep everyone entertained during your stay.

We’re also loving the picture thank you for sharing it with us!

We have so much to offer across the park, from swimming and fantastic entertainment, to our amazing Tribe Teams. There’s also Dino Carts, Bunny Café, alpacas, or simply relaxing at our beautiful Lakeside Café if you want a quieter moment.

We really hope to welcome you back again soon for another great stay.

Liked Perfect stay again. Shame it’s not available this weekend as it’s bank holiday or I’d of been there again

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From the manager: Thank you so much for your lovely feedback. We are so pleased to hear you had another perfect stay with us!

It’s in our nature to sell out fast as our parks are so popular, especially over Bank Holiday weekends, so we always recommend booking as early as possible to avoid disappointment.

We can’t wait to welcome you back again soon!

Liked After what happened at night, nothing

Disliked Extremely unsafe experience. A group played deafening music until 5 AM and became violent, shouting and vowing to demolish their own property. My children were terrified. Despite the police attending twice and multiple calls to reception, management did absolutely nothing to intervene or remove the group. Total failure in duty of care. Avoid

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback.

I will add what we have already replied to on your previous feed back

We are very sorry for any inconvenience and distress caused during your stay. We do want to reassure you that an incident did occur on park which was managed in line with our correct procedures. The police were also in attendance to assist in dealing with the situation.

Please be assured that our park teams were working behind the scenes throughout to support those involved and to help ensure the safety and wellbeing of all holiday guests. We take our duty of care extremely seriously.

We do listen and take all feedback on board, and we are truly sorry that your experience was impacted in this way, particularly as we understand how upsetting this must have been for you and your children. Your comments will be fully reviewed as part of our ongoing processes so we can continue to improve.

Thank you again for bringing this to our attention.

Liked Very nice and specious. Lot’s of showers, hot water, very clean. Very nice shop and restaurant. Everything what you need to spend nice family weekend.

Disliked Day visitors

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From the manager: Thank you so much for your lovely feedback! We’re really pleased to hear you enjoyed the spacious site, clean facilities, hot showers, and our shop and restaurant it’s great to know everything helped make your family weekend a good one.

Our touring teams are working incredibly hard to ensure all our holiday guests have the best possible experience, and it really means a lot to hear when this shows.

Our park shop is also a great little stop for fresh bread, milk, and treats and have you tried our hot bakery items yet? They’re delicious!

Making great family memories and having fun is in our nature, and we really hope to welcome you back again very soon.

Liked The two ladies at guest services were super helpful! The train ride was great fun for little ones. We went swimming and fed the alpacas. Which were also great fun!

Disliked I didn’t see any security on site. Some of the people that stay here were extremely disrespectful playing loud bassy music at 21:30 at night. I understand this can go on until 10pm, but it’s a family site so lots of us have young children! A little respect wouldn’t go a miss!
2 young boys were allowed to whiz around on electric bikes through the caravans; at the speed they were going, they could’ve killed someone!!! Children especially.
Unfortunately it’s like chav city!😢
Just seems as if you can do as you like, no one takes any notice of the rules! I’m sure it states you can’t have work vans/vehicles on site, there is. It states you can’t have caravans longer than 8m, there’s lots…
It wasn’t somewhere I felt safe staying.
I’d stay again, but wouldn’t be in a hurry to!!

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From the manager: Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that you enjoyed parts of your stay, especially your experience with our Guest Services team, the train ride, swimming, and feeding the alpacas it’s lovely to know these moments stood out for you.

We are very sorry to hear that you felt unsafe at times during your stay. Please be assured that we do have both security and welcome teams who regularly patrol the park throughout the day and evening. Any behaviour that is disruptive or disrespectful to others should be challenged by our team members, and we take this very seriously.

We clearly communicate our park rules to all guests and expect them to be followed at all times for the safety and wellbeing of everyone on site. It’s in our nature to listen, act, and continually improve, and your feedback has been shared with the park team to ensure this is reviewed and monitored closely.

We understand how important it is for families to feel safe and relaxed, especially in the evenings, and we are sorry that this impacted your experience.

We do hope we can welcome you back in the future and provide you with a much more positive stay.

Liked Big pitch’s, toilets well kept clean and tidy, all club houses and facilities quite modern staff friendly and and helpful, water park and equipment well maintained, loved it

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From the manager: Thank you so much for your lovely feedback.

We are really pleased to hear that you enjoyed your stay and that you found the pitches spacious, the toilets clean and well maintained, and the clubhouses and facilities modern. It’s also great to hear that our team were friendly and helpful, and that you enjoyed the water park and equipment.

Our touring team work extremely hard to provide a clean and safe touring area for all our guests, so it is wonderful to hear this recognised.

We really appreciate you taking the time to share your experience with us. It’s in our nature to listen, take feedback on board, and continually work hard to improve what we offer for all our holiday guests.

We hope to welcome you back again soon.

Liked lots to do if you have a family

Disliked not being able to find pitch drove around the world had to go back to get help , pitch numbers are not big enough to see , then someone else was on my pitch had to go to a different pitch not well organised, kids running around and on scooters riding over pitches not supervised, swearing , screaming till all hours , dryers not working in toliet blocks

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From the manager: Thank you for taking the time to share your feedback.

I’m really pleased to hear you felt there was lots to do on park and that this suited your family stay.

I’m very sorry to hear about the issues you experienced on arrival with locating your pitch and the confusion over pitch allocation. This is not the level of organisation we aim to provide, and I completely understand how frustrating this would have been after travelling. I have passed this feedback on to the team so we can review signage and pitch numbering to make this clearer going forward.

I am also sorry to hear about the behaviour you observed around the park. We always encourage children to be supervised at all times, and if children are seen not respecting the rules, this will be challenged by our teams to ensure all guests can enjoy a safe and pleasant stay. It is in our nature to make sure we maintain a safe and enjoyable environment for everyone on park.

We have also ensured that there are lots of facilities and activities available on park for families to enjoy, from swimming, to Dino Carts, to the Tribe Den, as well as plenty of open space for children to run around and play safely.

Thank you for also highlighting the issue with the dryers in the toilet blocks. I have notified our Touring Manager so this can be investigated and addressed as a priority.

We really do appreciate you bringing these points to our attention, as they help us improve the guest experience.

Liked Pitch was great everything you need and plenty of space
Toilets and shower area kept very clean

Disliked The roads around the caravan was being used like a race course both myself and few neighbors said they would not feel safe with young children

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From the manager: Thank you for your feedback.

I am very sorry to hear about your experience, and I completely understand your concerns especially where children are involved. This is certainly not the standard we expect on park.

It’s in our nature to provide a safe and enjoyable environment for all our guests, and I can assure you we will be speaking with our teams to reinforce the importance of adhering to speed limits and driving responsibly around the park.

Your comments have been taken seriously and will be addressed as a priority.

Thank you again for bringing this to our attention.

Liked Super child friendly, with plenty of on site things to do

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From the manager: Thank you so much for your lovely feedback!

We’re really pleased to hear you found the park super child friendly and enjoyed the variety of on-park activities that’s exactly what we aim for.

“It’s in our nature” to create fun, memorable family holidays, and we’re so glad you had a great time with us.

We have worked really hard to ensure every child has fun and makes the best memories, whether it’s in our swimming pool, splash park, open green spaces, Dino Karts, axe throwing, or den making there really is something for everyone to enjoy.

We hope to welcome you back again very soon!