Billing Aquadrome

Liked Water was hot, showers and toilets clean. Staff helpful and friendly.

Disliked More gravel in between pitches.

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From the manager: Thank you so much for taking the time to leave us your feedback. We’re really pleased to hear you enjoyed your stay, especially the lovely hot showers and clean facilities, and it’s great to know our team made you feel welcome.

We’ve also taken on board your comment about having more gravel between the pitches. We know those little details can make a real difference when you’re touring, so it’s useful to hear what would make your stay even better.

We’re really glad you had a good experience with us it’s in our nature to listen to our guests and keep looking for ways to improve.

We’d love to welcome you back for another stay!

Liked Great site and facilities. This was a return visit to go on the train again with the children. We were in a caravan and friends in a tent - our pitches were far apart. We didn’t use l an wifi as there is 5g signal across the whole site. Good walks to the lakes surrounding the site.

Disliked The waste water points were blocked and in deep of a clean.

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From the manager: Thank you so much for your lovely review and for returning to visit us again!

We’re delighted you enjoyed the park, the facilities, the beautiful walks around our lakes and, of course, another trip on the train with the children!
And we’re absolutely loving your photos of the sky what fantastic shots!

We will always do our very best to place friends and family as close together as possible; however, this can never be guaranteed and will depend on availability and pitch allocation at the time of your stay.

We’ve also taken your comments regarding the waste-water points on board and appreciate you bringing this to our attention.
We hope to welcome you all back for another family adventure soon!

It’s in our nature.

Liked Polite staff at the main gate and pitch area.
Appreciated that the new owners were looking to spend on the site to develop it.

Disliked We were on our way back from the South Coast and called to see if this site would be good for visiting with our four grandkids.
Our designated pitch still had rubbish in the area that the previous occupant hadn't cleaned, so it is clear that the staff didn't check it.
The chemical toilet area was horrendous.
No hose to allow for rinsing out.
The disposal sink was totally inadequate.
Stunk to high heaven.
This whole area needs replacing.
The toilet block had no toilet brushes; my wife and I visited 5-6 cubicles to find a clean toilet with toilet roll.
Suggest a visit to a Caravan and Motorhome site to see how it is done correctly.
Kids weaving in between pitches with bikes and electric scooters.
The camping area had wooden posts and rails to define the area; this would be good for the other areas to stop the cycling between vans.
Allowing kids on the pump cycle track without helmets.
The 10 pm to 8 am noise policy was not enforced.
The occupant on the pitch next to me was in the car, with windows open, playing music at full volume; I had to engage with them to stop it.
We stayed the first night, then left.
We will not be returning.

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From the manager: Thank you for taking the time to leave such detailed feedback.

We’re pleased to hear that you found our team at the main gate and touring area polite and welcoming, and that you recognise the investment being made to develop and improve the park.
We are, however, sorry to hear that several areas of your stay did not meet the standards we expect. Your comments regarding the condition of your pitch, chemical disposal area, toilet facilities and general cleanliness have been noted and will be shared with the relevant park teams.

We would also like to clarify that e-scooters are not permitted on our park. Where our team members observe them being used, guests will be challenged and reminded of our park rules.
We also have low-noise/quiet times in place, which all guests are made aware of. Where excessive noise is observed or reported, our Security Team will speak with the guests concerned and remind them of the expected behaviour.

We genuinely appreciate you taking the time to highlight these areas. Feedback like yours helps us understand where improvements are needed and where we need to do better.
We’re disappointed that you chose to leave after your first night, but thank you for sharing your experience with us.

It’s in our nature.

Liked Our pitch was close to the shower block as requested

Disliked The toilets were dirty a few times I went in them, sometimes there was no loo roll in some of the toilets,

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From the manager: Thank you so much for taking the time to leave us your feedback, and we’re loving your pictures it’s always lovely to see the park through our guests’ eyes!

We’re pleased we were able to accommodate your request for a pitch close to the shower block and that this worked well for you.

We’re sorry, though, to hear about the cleanliness of the toilets and the occasions when toilet roll wasn’t available. That’s certainly not what we want for our guests, and we’ll pass your comments on to the team so we can look at keeping on top of the facilities throughout the day.

Thanks again for your honest feedback. It’s in our nature to listen, learn and keep improving, and we hope to welcome you back again.

Liked Me and the kids enjoyed our stay we are looking foward to our next adventure.
Staff was very helpful when asked anything. More than welcome.
Plenty to do even on a budget.

Disliked Maybe more cash alternative when shopping and using/booking activities.

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From the manager: Thank you so much for your lovely review! We’re really pleased to hear you and the kids had a great stay, enjoyed all there is to do, and found our team helpful and welcoming.

We’re especially glad you’re already looking forward to your next adventure with us! There’s always plenty going on, and it’s in our nature to make sure families can have a great time without having to spend a fortune.

We are a cashless park, apart from some of our arcades, which means payments for most shopping, activities and facilities are made by card. We appreciate your feedback

We can’t wait to welcome you back for your next adventure!

Liked Facilities were clean. There was even a litter picker walking around in the morning! There's plenty to do. Swimming pool was great fun. Nice vibe to the place. It was quiet at night. The site is quite big, but everything is conveniently located. We didn't have time to go on the lake - but we will definitely be back!

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From the manager: Thank you so much for such a lovely review! We’re delighted you enjoyed the clean facilities, swimming, peaceful evenings and everything our park has to offer.

It sounds like you’ve got a lake visit to tick off next time!

We’ve also passed on your feedback about adding more vegan options and mocktails for the children great suggestions!

We can’t wait to welcome you back. It’s in our nature!

Liked Shower block was good and very clean

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From the manager: Thank you for your lovely feedback! We’re so pleased to hear you found the shower block clean and enjoyed your stay.

We hope to welcome you back again soon.

It’s in our nature!

Liked So dog friendly, with lovely walks.

Disliked Very dark at night time with guy ropes around

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From the manager: Thank you for the lovely feedback!

We’re so pleased you enjoyed our dog-friendly park and walks.

We’re sorry the darker areas and guy ropes were a concern at night. We appreciate you letting us know.

We hope to welcome you and your four-legged friend back soon it’s in our nature!

Liked Most things

Disliked No evening entertainment

Recommend to friends Visit again

From the manager: Thank you for your lovely review!

We’re so pleased to hear you enjoyed most things during your stay.

We’re sorry the lack of evening entertainment was a disappointment. We’re always looking at ways to make our guests’ stays even better.

We hope to welcome you back again soon after all, it’s in our nature!

Liked I like the site lovely shower with lovely toilets very clean I will be back

Recommend to friends Visit again

From the manager: Thank you so much for the lovely review!

We’re thrilled you enjoyed the site and gave our showers and toilets the seal of approval clean facilities are definitely a win!

We’re even happier to hear you’ll be back. We’ll have everything ready and waiting for you!

See you next time it’s in our nature!