Billing Aquadrome

A aimé Frühes einschecken war ok
Der Zug war gut

N'a pas aimé Sehr laut
Unebene Fußwege, nur Sand und Steine, zu viele kleine Kinder mit e Scooter
Alles muss vorher gebucht werden, man kann noch nicht mal schwimmen gehen ohne Buchung
Toiletten dreckig und teilweise kaputt

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us.

We’re pleased to hear that you enjoyed the early check-in and our park train. We’re sorry to hear that other aspects of your stay did not meet your expectations.

Our park is a busy family holiday destination, and we appreciate that this can sometimes make it feel lively, particularly during peak periods. Activities and swimming sessions do need to be booked in advance to help us manage capacity and provide a safe and enjoyable experience for everyone. Swimming can be booked two weeks in advance, and we always recommend booking as soon as the sessions open.

We’re also sorry to hear your comments regarding the paths and toilet facilities. We have teams on park throughout the day working to maintain our facilities and grounds, and we always encourage guests to report any issues to reception so our teams can address them as quickly as possible.

We hope you’ll consider visiting us again and give us the opportunity to provide you with a better experience. Keeping the fun going is in our nature.

A aimé Nothing

N'a pas aimé Arrived given a pitch number that we couldn’t find , went back to be told go anywhere, before we went back to find a pitch went to use the toilets they were absolutely filthy. We the left the site . Having now read a number of reviews they repeat the above statement.

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A aimé Loads to do, really good range of activities, choice of parks, swimming, water sports, zip line, circus, kids entertainment throughout the day. The splash park and club house never seemed too busy considering the size of the park we were able to get tables throughout our stay with no issues. All the staff seemed really friendly and helpful. Definitely not a calm quiet campsite but there is a good energy about the place and you won’t run out of things to do.

N'a pas aimé Most of the negatives with this place are down to the campers staying there rather than the staff or site itself. There was a fair bit of rubbish around the camping fields but when I took a walk down to where the static caravans where it was spotless, really tidy and pretty areas. So it really is just down to campers not respecting the site.
Also the facilities were quite dirty and didn’t smell great especially first thing in the morning. However I did see cleaners in there regularly and it was much better once they had been just didn’t last long before people had made a mess of them again! Obviously i understand they can’t have cleaners in there 24 hours a day and it’s just one of the things that comes with having such a large site with so many people it’s just a shame that the campers staying there are what lets the place down.

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A aimé Kids loved it , and we had a blast , staff Was amazing, foam party topped it off

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Réponse du gestionnaire : Thank you for the fantastic feedback!

We’re so happy to hear the children had an absolute blast and that our teams were amazing. And the foam party topping it all off sounds like the perfect way to finish a fun-filled stay!

It sounds like you made some brilliant family memories with us exactly what we love to hear. Keeping the fun going is in our nature!

We hope to see you all back for another splash-tastic adventure very soon!

A aimé Pitch size. Staff were friendly

N'a pas aimé Facilities poor

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Réponse du gestionnaire : Thank you for taking the time to leave us your feedback.

We’re really pleased to hear you enjoyed the size of your pitch and found our teams friendly and welcoming. We’re sorry to hear you felt our facilities were poor, as we’re proud of the huge range of facilities and activities available across the park.

There’s so much to get stuck into, including
axe throwing,
park train,
den making,
slime making,
Aqua activities,
splash park,
swimming,
play areas and a large range of activities, with plenty of these available free of charge. All of our entertainment is also included, and during the summer we have our fantastic Summer Cyclone programme, giving our guests even more to enjoy throughout their stay.

Just remember, activities can be booked two weeks in advance, so we always recommend getting online as soon as your booking window opens to secure your favourites.

With so much to see, do and explore, keeping the whole family entertained is definitely in our nature!

We hope you’ll come back and give us another chance to show you just how much there is to enjoy at Billing Aquadrome.

A aimé Lots to do for the kids. If you're not bringing them, probably worth going elsewhere. New toilet and shower blocks and reasonably priced shop, bar/restaurant. Staff seemed happy to help.

N'a pas aimé Absolutely massive and resembles a refugee station. Site rules aren't reinforced as much as they possibly should be. As most activities are optional extras, I believe it's rather expensive (paid just over £40 a night). Potable water had next to no pressure.

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Réponse du gestionnaire : Thank you for taking the time to share your honest feedback with us.

We’re really pleased to hear that the kids had plenty to keep them entertained and that our teams were happy to help during your stay. It’s lovely to hear you also enjoyed our new toilet and shower blocks and found the shop, bar and restaurant reasonably priced.

We completely appreciate that Billing Aquadrome is a very large park you certainly get your steps in here! With so much to see, do and explore, keeping families busy and creating those holiday memories is very much in our nature.

We’re sorry that some aspects of your stay didn’t quite hit the mark, particularly around the enforcement of park rules and the low water pressure. We’ll make sure your comments are shared with the relevant teams.

Thank you again for giving us your feedback. We really do value hearing what our guests enjoyed and where we can do better, and we hope we’ll have the chance to welcome you back and give you an even better experience next time.

A aimé Nothing

N'a pas aimé Shower and toilet block absolutely filthy, no organisation, children allowed to ride bikes around the site including roads all the time extremely dangerous, pitches ignored people allowed to park anywhere, kids and adults riding around the site on e-bikes at 30-40mph no lights all times of the day and night, staff nowhere to be seen at anytime, loud music and shouting at 2.00am and after

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A aimé Nothing

N'a pas aimé Comfortably the worst campsite I have ever used.

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Réponse du gestionnaire : Thank you for sharing your feedback with us.

We’re sorry to hear that you didn’t find anything to enjoy during your stay. We have to admit, this one did make us a little sad to read!

We’re incredibly proud of our Family Camping area, which has been a large investment for us and is designed to give families a comfortable and enjoyable camping experience, with plenty of space and lots to see and do across the park.

We appreciate that every holiday is different, but we’re proud of what we’ve created and would love the opportunity to welcome you back and hopefully change your mind next time.

After all, having fun and making family memories is in our nature!

A aimé This time on our stay unfortunately there was nothing to like about it

N'a pas aimé This time on our stay wasn't as good as normal so we arrived on site rubbish on our pitch dog poor also on there that we had to clean all up 1st caravan next to us all they done was smoke cannabis so our caravan smells very bad I had to tell members of staff a few times bout how fast they was driving not just on the road but in-between caravans where kids are playing when I told one member of staff to slow down there's kids playing he laughed and drive off at speed again saying he was aloud to we did go in the bar to speak to a manager and was told to wait 2 minutes and someone will come out to talk with us we sat for around 25 minutes and no one came out to us also we was pitched right nearby travellers where me and my family felt on edge hence why we really didn't want to report it at time of stay its a shame as we come here alot just unfortunately this time wasn't so great we then had friends come and stay who was placed right next to the travellers where the kids was swearing at them so they asked us to stop one extra night so they wasn't alone but with the speed people drive its an accident waiting to happen hopefully on our next visit its as good as it when we always stay we was very close to leaving the same day we got there but after driving just over an hour to get there we decided to stick it and stop and also the showers was very dirty

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A aimé A very nice place with a large park and plenty of attractions—a water park, a swimming pool, a train for both children and adults, playgrounds, lots of space for play, and a dog run. I will definitely be back.

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Réponse du gestionnaire : Thank you so much for the fantastic feedback!

It sounds like you made the most of everything Billing Aquadrome has to offer! From making a splash in the water park and swimming pool, to hopping aboard the park train, exploring the playgrounds and letting the dogs enjoy a run of their own there’s certainly plenty to keep everyone entertained!

We love creating a park where there’s room to run, play, explore and make those all-important holiday memories. Keeping families active, entertained and enjoying the great outdoors… it’s in our nature!

We’re delighted to hear you’ll definitely be back we’ll have the welcome mat ready!

See you for your next adventure!