Billing Aquadrome

Liked It’s been years since I had been to billing . Couldn’t believe how much it had changed for the better. And have booked another trip with grandchildren

Recommend to friends Visit again

Liked Not a lot

Disliked Restaurant and bar are unable to serve the amount of customers
We waited nearly 2 hours for food, despite being reassured that ours would be the next meals out

Full refund was given, however with 2 small children who were very hungry it was totally unacceptable

Recommend to friends Visit again

Liked Lots to good options on food

Disliked Chos on arrival and busy parts of the day, ques for food and bar long wait for food.
Toilets clean throughout the day but first thing 7am in morning was disgusting, sick over floor and dirty Toilets.

Recommend to friends Visit again

Liked Decent site with good facilities. Lots to do

Disliked Very busy and loud until early hours of morning. Food was expensive and took 2 hours, then quality was pretty poor.

Recommend to friends Visit again

From the manager: Thank you for your feedback.

We're pleased to hear you enjoyed the site, the facilities, and the wide range of activities available. There really is plenty to keep the whole family entertained, and creating memorable holidays is in our nature.

We're sorry to hear that you experienced noise during the evening and that the food and waiting times did not meet your expectations. This is certainly not the experience we aim to provide, and your comments have been noted and shared with the relevant teams for review.

We appreciate you taking the time to share both the positives and areas where we can improve, and we hope to have the opportunity to welcome you back again in the future.

Liked what a beautiful place to stay the showers were immaculate also the staff were very help full to show you the pitch you stayed in .lots of entertainment for parents and children i would stay again and would strongly recommend.

Disliked there was nothing to dislike

Recommend to friends Visit again

Liked Great stay for the price, loads of activities and entertainment as well. Little football goals about and nice walks near the water. Includes free swim for one hour!

Disliked The pool could use abit more cleaning

Recommend to friends Visit again

From the manager: Thank you for your review!

We're thrilled to hear you enjoyed your stay and found great value for money. It sounds like you packed plenty into your holiday, from scoring goals on the football pitches to exploring the lakeside walks and making a splash in the pool!

We're especially pleased you enjoyed the activities and entertainment on offer. We like to think there's always something happening at Billing the hardest part is often fitting it all into one holiday!

Thank you also for your feedback regarding the pool. We have passed your comments to the team, as we are always looking for ways to improve. While our teams work hard behind the scenes to keep everything clean and welcoming, feedback like yours helps us continue to raise the bar.

We're delighted you had a great stay overall and hope to welcome you back soon for more holiday fun, fresh air, and maybe even a few more goals!

Liked amazing place , I will back :)

Recommend to friends Visit again

From the manager: Thank you for your lovely feedback!

"Amazing place, I will be back" is exactly what we love to hear.

At Billing Aquadrome, it's in our nature to create memorable holidays, so we're delighted that you enjoyed your stay with us.

We'll be ready to welcome you back for your next adventure soon!

Liked The site is so very much improved under new ownership - great pitches and the new singular bathroom pods towards the camping end are the way forward ! Great to have privacy in wash and toiletting areas.

Disliked The Venue was not kept clean and tidy, although the site is very dog friendly in some ways, the water station didn’t have any bowls of water.
The venue decking area was a real mess with no staff seemingly on tidy up duty and so many tables full of food packaging and glasses that we actually could find no where to sit so opted to eat and drink back at our van which was a shame.
The guest impromptu firework display at gone midnight absolutely terrified our dog - we were very close by and all screamed as it woke us up - it took us several hours to calm him. The campers dis not seem to face any consequence.

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback.

We’re really pleased to hear your positive comments regarding the improvements across the park, especially the upgraded pitches and the new single bathroom pods. It’s great to know you found these a welcome step forward, particularly for privacy and comfort while camping.

We have invested millions back into the park in recent years, and our new Family Camping development is another exciting part of that ongoing investment. After listening closely to feedback from our holiday guests, we continue to make changes wherever we can to improve the overall experience. As part of this, we have also introduced 7 new XL Family Camping pitches to provide even more space and comfort for families staying with us.

We are sorry to hear that aspects of your visit did not meet expectations on this occasion, particularly around cleanliness in the Venue and the availability of water bowls for dogs. This is not the standard we aim to provide, and your comments have been shared with the relevant teams to review and address.

We are also aware of an incident involving fireworks during your stay. Our teams were actively out on park attempting to locate those responsible. While we always work hard to manage guest behaviour and enforce park rules, unfortunately there are occasions where individual actions fall outside of our direct control. That said, we fully understand how upsetting and disruptive this would have been, particularly for your dog, and we are very sorry for the distress caused.

At Billing Aquadrome, it’s in our nature to listen, learn, and improve. We appreciate your balanced feedback and will continue working to ensure both our facilities and guest experience are consistently improved across the park.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.

P.S Thank you for the wonderful pictures!

Liked Showers were very clean and in good condition.
Lots of entertainment on an evening- food was okay- pizzas and burgers for kids.
Site was pleasant to walk and cycle around with a hire bike.
The aquatics course was amazing!

Recommend to friends Visit again

From the manager: Thank you for your fantastic review!

We're absolutely delighted to hear you had such a great time with us!

It sounds like you packed plenty of holiday fun into your stay from enjoying our sparkling clean shower facilities to cycling around the park and soaking up everything the beautiful surroundings have to offer.

We're thrilled you enjoyed the evening entertainment too. Our team love bringing the fun, laughter and holiday magic each night, so it's wonderful to hear it helped make your stay extra special.

And the Aqua Park... now that's where the real challenge begins! Whether you're leaping, climbing, balancing or making an unexpected splash back into the water, it's always one of the biggest highlights for our guests. We're so pleased you thought it was amazing!

Thank you again for taking the time to leave your feedback. We can't wait to welcome you back for more adventures, more laughs, and maybe even a few more spectacular Aqua Park wipe-outs!

After all, it's in our nature to make memories!

Liked Site facilities were great

Disliked No information received prior to arrival regarding having to book activities would have been good to know this in advance.

No choice of pitch.

Ended up having to move pitch (which we had to battle for with the pitch cabin) due to antisocial behaviour of others with no action taken even though reported.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your feedback.

At Billing Aquadrome, it's in our nature to listen, learn, and improve, so we genuinely appreciate you sharing your experience with us.

We would like to highlight that activities can be booked up to 2 weeks in advance of arrival. We regularly communicate this through our guest emails, social media platforms, and website to help guests plan their holiday and secure their preferred activities before they arrive.

We are also sorry to hear that you witnessed some guests not following the park rules during your stay. We work hard to create a safe and enjoyable environment for everyone, and when behaviour that falls below our expected standards is observed, our Park Teams will challenge it appropriately.

Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.