Riverside Leisure Park

Liked Must admit no one bothered us. Also a friendly site which was good

Disliked Pitch really needed a tidy. Site very tired. Toilets although cleaned regularly not enough for size of site. Again tired needing a revamp

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From the manager: Thank you for taking the time to share your feedback.

We're pleased to hear that you enjoyed the friendly atmosphere on the site and appreciated being able to relax without being disturbed.

We're sorry that aspects of your stay didn't meet your expectations. We appreciate your comments regarding the condition of the pitch and the toilet facilities. Guest feedback is invaluable, and we'll share your observations with our team as we continue to review and improve the site and our facilities.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future for an improved experience.

Kind regards,
Jesika, Holiday sales team

Liked Reception staff were super friendly. Liked that there was water at the pitch.

Disliked Pitches were squashed in. I was travelling with family and had pre requested to be on pitches together, 3 of the 4 vans were cited together and I was the other side of the pitch, I asked to be moved as there were empty pitches around my family however was told no as they were fully booked.. fair enough I thought and got on with our break however the empty pitches remained empty for the full duration of our stay so we could easily have moved to one of those , not the end of the world but frustrating. The showers are terrible. And we were not able to access the pool once as it was booked out .

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From the manager: Thank you for taking the time to share your feedback.

We're delighted to hear that you found our reception staff to be super friendly and that you appreciated having a water connection at your pitch.

We're sorry to learn that other aspects of your stay didn't meet your expectations. We understand how disappointing it must have been not to be pitched alongside your family, particularly after making a request in advance. While we always do our best to accommodate these requests, there are times when operational requirements mean we can't make changes, even if pitches appear to remain unoccupied. We also appreciate your comments regarding the showers and your disappointment at not being able to access the pool during your stay. Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our guest experience.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Jesika. Holiday Sales team

Liked Everything

Disliked Note

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From the manager: Thank you for your lovely review! We're delighted to hear you had such an enjoyable stay and that you found the park so well maintained and our team so friendly.

Liked Pitch size and location to town. Also the leisure facilities were immaculate.

Disliked The showers were leaking and overflowing.

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From the manager: Thanks for taking the time to leave us a review.

We are glad you enjoyed the location and that our leisure facilities were to a high standard.

I will be sure to pass the issue with the showers to our park team and we hope that this didn't cause to much of a problem whilst you were on your break.

We hope to welcome you again in the future.

Liked Location
Facilities

Disliked Nothing

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From the manager: Thank you for your wonderful review! We're so pleased you enjoyed our location and facilities, and it's great to hear there was nothing to dislike. We really appreciate your feedback and look forward to welcoming you back for another great stay.

Liked Fantactic campsite so well kept and everyone so friendly. The milk shed and The Canny Owl is so worth a visit . Great milkshakes at The milk shed and we had an amazing meal at The Canny Owl and just a stroll from the campsite

Disliked Only a small thing which I reviewed and agree with the toilets and showers could do with a make over but didnt at all spoil our stay.

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From the manager: Thank you for your fantastic review! We're delighted to hear you had such an enjoyable stay and that you found the park so well maintained and our team so friendly.

It's wonderful to know you enjoyed visiting The Milk Shed and The Canny Owl too. We're so pleased you loved the milkshakes and had an amazing meal – we'll be sure to pass your kind comments on to the teams there.

Thank you also for your feedback about the toilet and shower facilities. We appreciate your comments and are always looking at ways to improve our guests' experience. We're pleased to hear it didn't detract from your stay.

We look forward to welcoming you back again soon for another great visit!

Liked It was close to the nature and the city.

Disliked The floor in the shower did not drain properly, so it was a very wet experience.
Toilets was ok.

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From the manager: Thank you for your review. We're pleased to hear you enjoyed our location and found it to be a great base for enjoying both the surrounding nature and the nearby city.

We're sorry to hear about the issue with the shower drainage during your stay. This is certainly not the experience we want our guests to have, and we'll ensure your feedback is passed on to our maintenance team so they can investigate and resolve the problem. We also appreciate your comments about the toilet facilities.

Thank you again for your feedback, and we hope to welcome you back for an even better stay in the future.

Liked All round a lovely site

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From the manager: Thank you so much for your lovely review! We're delighted to hear you enjoyed your stay and found the site lovely all round. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon.

Liked Well kept site, excellent laundry facilities, we arrived at 8pm but there’s a number on the door for the night warden and he arrived a few minutes later, opened up reception and explained everything.

Disliked The touring pitches are very close to each other but we didn’t put the awning up this time.
The biggest disappointment is the showers. The toilet and shower block were very clean but the size of the shower cubicles are a bit of a challenge. They have plenty of hooks for clothes, towels etc but the “dry” space is tiny and I’m only 5’ 2” & a size 8. The showers are push button but each push only gets you 4 seconds and the head is fixed in place so the force hits the shower curtain, pushing it away from the shower tray and soaking the “dry” area.
So there’s an inch of water on the floor where you have to try and not get your clothes soaked whilst trying to get dressed again.
And doing this with a small child is even more difficult..

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From the manager: Thank you for taking the time to leave such a detailed review. We're delighted to hear you found the site well maintained, appreciated our laundry facilities, and that our night warden was able to welcome you and get you settled after your late arrival.

We also appreciate your honest feedback regarding the touring pitches and, in particular, the shower facilities. We're sorry to hear they didn't meet your expectations, especially when showering with a young child. Your comments about the size of the changing area, the push-button timing, and the fixed shower head are valuable and have been noted as we continue to review and improve our facilities.

We hope to have the opportunity to welcome you back in the future and provide an even better experience.

Liked Lovely location. Swimming pool a nice bonus

Disliked Pay-for wifi.

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From the manager: Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our lovely location and that the swimming pool was a welcome bonus during your stay.

We also appreciate your comments regarding the Wi-Fi. We understand that guests have different expectations when it comes to internet access, and your feedback is valuable as we continue to review the services we offer.

We hope to have the opportunity to welcome you back for another enjoyable stay in the future.