Holme Pierrepont Country Park

Liked Tidy, quiet and well maintained. Excellent facilities. Close to walking / cycle routes and walking distance from the city centre. I also appreciate that they proactively notified customers about issues at the park.

Disliked The cost, £30 seems a bit too much per night for a grass pitch with no electric hookup. I’ve stayed at similar sites for a third of that. Worth it as a cheaper alternative to a hotel if you are visiting the city or water sports centre for a night or two but I wouldn’t stay longer at that price.

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From the manager: Dear Guest
Thank you very much for taking the time to leave your feedback.

We’re really pleased to hear you found the site tidy, quiet and well maintained, and that you enjoyed the excellent facilities and convenient location close to walking and cycle routes as well as the city centre. It’s also great to hear you appreciated the communication regarding any issues on site.

We do note your comments regarding pricing for grass pitches without electric hook-up. Feedback like this is really valuable to us and will be shared with the wider team for review. We understand everyone has different expectations and options available when choosing where to stay.

Thank you again for your honest review, and we hope to welcome you back again in the future.

Kind Regards

Liked The staff in the reception in the day were really nice, but the people your letting on the site, ie travellers were pretty discusting to be honest and more should of been to done to remove them, one poor bloke had his tent broke by their kids and 2 filled nappies were just left on the floor, they totally ruined the stay won’t be stopping again

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From the manager: Dear Guest
Thank you for taking the time to leave your feedback.

We’re really pleased to hear you found the reception team friendly and welcoming, and we will make sure your kind comments are passed on to them.

We’re very sorry to hear that your stay was negatively affected. We were aware of an unauthorised encampment on site during this period, and we completely understand your frustration. Please be assured that they have now left the site, and we are actively working on additional measures to strengthen security and prevent this happening again.

We also take seriously any reports of poor behaviour or cleanliness issues, and we appreciate you bringing this to our attention.

Thank you again for your feedback, and we are sorry that your experience was not as it should have been.

Kind Regards

Liked There had been an issue with travellers on site. But the campsite offered us refunds or moving the booking.
We kept the booking and the travellers were moved on by the time we arrived.
Thank you for being transparent about the situation and I hope it doesn’t affect business too much.

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Liked Hard to comment as we did not stay.

Disliked We were informed two days before our arrival date that there was an unauthorised encampment. We had booked a pod for one night, I tried to contact the site but was never able to speak to anyone. I left a message with my phone number for them to contact me, unfortunately they never did.
We were coming for two days kayaking on the ww course. We went into the camp site on route to the course to find out what the situation was, unfortunately no member of staff was on site and noticed the encampment was right behind the pods. I phoned the mobile number I was given with the instructions on how to get access to the camp. The member of staff was very understanding when I asked for reassurance on the situation. He said he would contact the campsite manager to meet us and discuss the situation. 3 minutes later he phoned me back and told me the manager was on there lunch break and would not be available for an hour.
We made the decision no to stay the night and informed the member of staff on the phone. He gave me an email address to send for a refund but still awaiting a reply.

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From the manager: Dear Guest

Thank you for taking the time to share your feedback.

We were aware of the unauthorised encampment and understand the concerns it caused. As soon as we became aware of the situation, we made every effort to contact all affected guests in advance so they could make an informed decision about their stay.

We sincerely apologise that you were unable to speak with the campsite manager when you arrived. At the time, she was dealing with the legal process and working closely with the relevant authorities to have the unauthorised encampment removed, which unfortunately meant she was unavailable to meet with you personally.

We're pleased to confirm that the encampment has now been removed. We appreciate that this situation impacted your plans, and we're sorry for the inconvenience and disappointment it caused.

Regarding your refund request, we have not received any emails from you after our initial email advising you of the situation. If you could please email us again, we'll be happy to look into this for you as soon as possible.

Thank you for your patience and understanding during what was an exceptional and challenging circumstance.

Kind Regards

Liked The campsite and shower facilities

Disliked Travelers and litter in and around the camp

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From the manager: Dear Guest

Thank you for taking the time to leave your feedback.

We’re really glad to hear you liked the campsite and shower facilities, but we’re sorry that your overall experience was impacted during your stay.

We were aware of the unauthorised encampment on site at the time, and we completely understand how this would have affected your visit. Please be assured they have now left, and we are currently in the process of putting additional prevention measures in place to avoid this happening again.

Thank you again for your comments, and we hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.

Kind Regards

Liked The site is spacious and well laid out. The EHU and water service points are excellent. Access to cycle paths is easy.

Disliked The shower/toilet blocks were poorly cleaned. In one block, small children were rampaging unsupervised and excrement had been smeared on the walls and floor. In the portacabin style blocks, the showers required continuous pressing of the button to stay on, making showering difficult and unpleasant.
Reception unmanned.

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From the manager: Dear Guest
Thank you for your feedback.

We're pleased to hear that you enjoyed the spacious layout of the site, the electric and water service points, and the easy access to the local cycle paths.

We are, however, very sorry to hear about the condition of the shower and toilet facilities during your stay and the disruption caused by unsupervised children. This is certainly not the standard we aim to provide for our guests, and we understand how unpleasant this must have been. We also appreciate your comments regarding the shower facilities and reception availability.

We would like to reassure you that a recent unauthorised encampment on site has now been fully resolved following police involvement and formal legal action through the courts. The site is now clear and fully operational, and we are working with specialists on additional measures to prevent any recurrence.

Thank you again for taking the time to share your experience. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved stay that better reflects the standards we strive to achieve.

Kind Regards

Liked On arrival we couldn’t get in as barrier wouldn’t open then rung and was let was told i would have gotten a email (didn’t know) was told where our pitch was but there was a group of people on our pitch phoned again and then was told a different number.. but the group was on that pitch too.. so we was on a corner of a field but asked if I could park anywhere was told md7 but group was on it.. just parked nexted to it.. toilets was great either way..

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From the manager: Dear Guest

Thank you for your feedback.

We're sorry to hear that you experienced some confusion on arrival regarding the gate access and pitch allocation. We appreciate that this wasn't the ideal start to your stay, and we apologise for any inconvenience caused.

That said, we're pleased that our team were able to assist you and that you were able to get settled. We're also delighted to hear that you found the toilet facilities to be great.

We are continually looking at ways to improve the arrival experience for our guests, and your comments are very helpful in highlighting areas where we can do better.

Thank you for staying with us, and we hope to welcome you back again in the future for an even smoother experience from the moment you arrive.

Kind Regards

Liked Good location

Disliked There didn't appear to be any security, at one point there were cars being raced around the site while children were playing nearby.
The showers and toilet block were very dirty.
Staff were quite rude and unhelpful

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From the manager: Dear Guest
Thank you for your feedback.

We're pleased to hear that you enjoyed our location, but we're very sorry to learn that other aspects of your stay did not meet your expectations.

We understand your concerns regarding the behaviour you witnessed on site, as well as your comments about the cleanliness of the facilities and your interactions with our team. This is certainly not the experience we want our guests to have, and we appreciate you taking the time to bring these issues to our attention.

We would like to reassure you that a recent unauthorised encampment on site has now been fully resolved following police involvement and formal legal action through the courts. The site is now clear and fully operational, and we are working with specialists on additional measures to help prevent any recurrence.

Your feedback has been shared with the relevant teams as we continue to improve both our facilities and the guest experience.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future for a much improved stay.

Kind Regards

Liked Ideal for what we needed, the camp site was superb. Free showers, good clean toilet facilities, clear sign posted parking, electrical hook up and a very clean site overall.
Walking distance to local cafe for breakfast, reasonable priced distance by taxi to city centre.

Disliked Nothing really, nothing to complain about at all

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From the manager: Dear Guest

Thank you so much for taking the time to leave such lovely feedback.

We’re really pleased to hear the site was ideal for your needs and that you found the facilities clean, well maintained, and easy to use. It’s great to know the location worked well for you too, with easy access to local amenities and transport into the city.

We’re especially glad you felt welcomed and supported during your stay, and we really appreciate your kind comments about the team and the upkeep of the park. I’ll make sure your feedback is shared with everyone involved.

It’s wonderful to hear you had such an enjoyable time during Download, and we’re delighted the site played a part in that experience.

We hope to welcome you back again in the future.

Kind Regards

Liked The staff were very helpful and friendly, the site was excellently located, and very convenient for the NWSC. The deluxe pod that I ended up staying in was perfect.

Disliked The weekend was ruined by the travellers based all over the campsite, with groups of children walking into pods, tents, and creating mayhem in the toilets, to include blocking sinks, leaving tissue and makeup stains everywhere (these kids were under 12), and trapping at least two women inside cubicles and not letting them out. Although I had booked a tent pitch, I ended up sharing a pod as there was a space (the pod was fab!) - thank goodness I did as my colleague, who had the tent pitch next to mine, had his tent completely destroyed by the gang of children.
I felt so sorry for the other families staying on the site who were shepherding their children around, and basically circling the wagons to create a safe space, particularly necessary as two of the traveller cars decided to race each other round the site on Saturday evening.

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From the manager: Dear Guest
Thank you for your feedback.

We are pleased to hear that you found our staff helpful and friendly, enjoyed the location of the site, and that the deluxe pod provided a comfortable stay.

However, we are very sorry that your visit was impacted by the behaviour of an unauthorised encampment on site at the time. We fully appreciate how upsetting and disruptive this must have been, and we understand your concerns regarding the incidents you witnessed and experienced.

We would like to reassure you that the situation has now been fully resolved following police involvement and formal legal action through the courts. The site is now clear and fully operational. In addition, we are working with specialist contractors on further security and preventative measures to reduce the risk of anything similar occurring in the future.

Thank you again for taking the time to share your experience. We value your feedback and hope that we will have the opportunity to welcome you back in the future for a much more enjoyable stay and to demonstrate the standard of experience we normally strive to provide.

Kind Regards