Billing Aquadrome

Liked We stayed on pitch A33 which was right by the shower block. We took our frenchie and dogs are welcome everywhere on site which made it easier for us to do stuff the toilets were clean enough and there is plenty of activities to do on site.

Disliked The ground our pitch was on was awful it was made up of gravel, dust and rocks there was a trench that had been filled but it went directly across our pitch and under our tent this made it uneven inside and even with the carpet down there were some big rocks under there so every now and then you would stand on one and it’s like standing on a plug or Lego!! I had to go buy some different tent pegs because the ground was that hard all the ones I had bent. We only stayed for 2 nights so we put up with it but if I was there longer I probably would of asked to move or went home

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Liked The only plus is people seemed to be enjoying themselves, which was lovely to see.

Disliked Toilet/showers poorly designed. Instead of being separate they are combined (a toilet + shower to a cubicle) meaning people queuing - there were several small children desperately needing the toilet when people were taking showers. Water from the showers pooled in the toilet area - yuk - you ended up standing in centimetres of water trying to keep clothing from touching it. No hooks.
Dishwashing area not kept clean (by campers).
Scarce water points.

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From the manager: Thank you for taking the time to leave your feedback.

We're pleased to hear that you enjoyed the atmosphere on the park and that you could see other guests having a great time. Creating memorable holidays for everyone is what we strive for, because it's in our nature.

Thank you for sharing your comments regarding the toilet and shower facilities, the washing-up area, and the water points. We appreciate all feedback as it helps us identify where we can continue to improve. We've invested millions of pounds into Billing Aquadrome, and we're not finished yet. We are continually reviewing our facilities and making improvements across the park to enhance the guest experience.

Our park teams work hard throughout the day to ensure our facilities are clean and well maintained. We also encourage all of our guests to help by leaving the facilities as they would wish to find them, so everyone can enjoy them during their stay.

Thank you again for your feedback. We hope to welcome you back in the future so you can experience the exciting improvements still to come.

Liked Activities (slip & slide, science workshop, splash zone)

Size of pitch & how close it was to the toilets

Amazing weather

Very helpful guest services

Lake activities on offer

Disliked State of toilets (blocked, flooded, very unclean at nights & early morning)

Cold showers

Expensive food & drink in the Venue

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Liked The glamping pod had everything we needed, it looks very cute,it was cosy, the ensuite is always handy, we had hot water all the time, show shower is big so can have a comfortable shower, have space to love around. The kitchen sink and fridge is soo helpful. This was the first time we had TV and it had WiFi, so we could use Netflix to watch something at tonight time. The pod was clean and never the less the little decking behind our pod was just amazing, we had breakfast there with our blanket or sometimes we brought the furnitures out to be a bit more comfortable.

Disliked The only one thing I could point out no towels provided,which is only a little thing. We travelled by train so I have limited space for a 4 days glamping, so can't really pack 6 towels that would take up lots of space, however I'm sure almost everyone drives and they can bring their own towels have space in the car, it's just a little thing for me who travels by train, but it's only a little thing to mention.

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Liked Park has lots of activities to do, entertainment on all day if you want it.

It was busy but not over crowded. The entertainment staff work their socks off!! Love the amphitheatre, definitely a bonus being outside in this lovely weather.

Grounds are tidy and looked after.

Everything you could need onsite. But just off site is a garage with large store, chip shop and restaurant.

Easy to travel to.

Great price, well worth the money!

Will definitely return without a doubt.

Disliked It’s a completely cashless site, with exception to the arcade.

To book activities via their own website isn’t the best to navigate.

I did request to be pitched next to my family member, I’m aware this isn’t always possible but we were allocated pitches next to each other and when we arrived at the pitch someone was in one of them, so we headed back to bookings and they just said to pitch somewhere else a little annoying.

The pool is very cold… be warned 🤣

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From the manager: Thank you for taking the time to share your fantastic feedback with us.

We’re absolutely delighted to hear that you had such a great stay and that you enjoyed the wide range of activities, entertainment, and facilities available on park. It’s wonderful to know that our entertainment team made such a positive impression they really do work incredibly hard to create memorable experiences for our guests.

We’re also pleased to hear you enjoyed the amphitheatre, the well-kept grounds, and the convenience of having everything you need onsite, as well as the nearby facilities just outside the park. It’s great to know you found us easy to travel to and that you felt your holiday was excellent value for money. We can’t wait to welcome you back!

Thank you also for sharing your feedback on the areas where we can improve.

We do advise all our holiday guests that we are a cashless park, with the exception of our arcades. This helps us provide a quicker and more efficient service across our facilities.

When it comes to activities, these do need to be booked in advance through our online booking system. Guests can book activities via the link provided up to two weeks before their arrival, helping to secure their preferred choices.

With regards to pitches, these are allocated on arrival, so unfortunately we cannot always guarantee that guests will be placed next to friends or family members. However, our teams will always do their very best to accommodate requests where possible, depending on availability. We’re sorry to hear that there was an issue with your pitch allocation on arrival and appreciate how frustrating this must have been.

Regarding the swimming pool temperature, we can reassure you that our pools are maintained at the correct operating temperature to ensure they are safe and enjoyable for all guests. We appreciate that everyone has different preferences when it comes to pool temperatures, and we’ll continue to monitor guest feedback.

Thank you again for your kind words and helpful suggestions. At Meadow Bay, it’s in our nature to keep improving and create the best possible experiences for our guests. We look forward to welcoming you back again soon!

P.S Loving the pictures

Liked Slip and slide was great should do it more.

Disliked Indoor pool was to cold and need to have a separate toilet block for camping as we had to queue and wait for people to shower.

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From the manager: Thank you for taking the time to leave us your feedback. We're delighted to hear you enjoyed the slip and slide it was certainly a popular addition!

At Billing Aquadrome, it's in our nature to keep bringing new and exciting experiences to the park. You never know what we're going to introduce next for our holiday guests, so there's always something new to look forward to.

We're also pleased to hear you recognise the great work that's been done across the park. We've invested millions of pounds into Billing Aquadrome, and we're not finished yet. While we know some guests miss attractions such as the fair and go-karting, we're continually investing in new facilities, activities, and experiences to make every visit even better.

Thank you again for your feedback. We hope to welcome you back soon to see what exciting additions we bring to the park next!

Liked Kingfisher cabin (number 20) location with lake view and wildlife was fantastic and the accommodation generally was really good in peaceful, natural setting and represented good value for money.
Welcome pack was a nice touch; also the game for using when holidaying.
Loved the pool for family swimming but it was a shame the jacuzzi was out of order.
Food and drink options were reasonably priced and pretty good.
Most staff were pleasant and helpful but we asked a young waitress if we could have a parasol outside the arcade area as it was a particularly hot day; even though we had seen bases and parasols parked up at the end of the decking area she said there were none.

Disliked Scissors didn't work.
No hooks on bathroom door or other elsewhere to hang clothes or towels
No hooks to hold back the front doors when open, looking out onto the lake
Very weak fishing peg outside the cabin where child liked to feed the ducks but didn't feel safe to stand on!
Poor train service around the lake; was told 10.30am start time then every ten minutes but there was no arrival by 11.10am so had to abandon.
The Venue tables/spillages were not cleaned sufficiently promptly.

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From the manager: Thank you for taking the time to leave such a detailed review. We really appreciate your feedback and are delighted to hear that you enjoyed your stay with us.

It's wonderful to hear that you loved our Lakeside Cabins and the beautiful lakeside views. It's in our nature to offer our guests the opportunity to relax, unwind, and reconnect with the outdoors. Our Lakeside Cabins are a real step up from camping, offering the perfect balance of nature and comfort. While we like to keep them true to the camping experience, they're packed with everything you need, including a double bed, sofa, a small kitchenette with a microwave and toaster, and even a private toilet, sink, and shower. They really do provide a unique way to enjoy the outdoors without giving up those home comforts.

With swimming and many of our fantastic on-park activities included, plus the stunning lakeside setting and wildlife, where else can you enjoy all of this in one place!

Regarding the parasols, we completely understand your comments, especially during the recent hot weather. While we don't currently have parasols available for guests, this is something we are looking to invest in as we recognise the need for more shaded outdoor seating areas.

Thank you again for taking the time to share your feedback. We hope to welcome you back to Billing Aquadrome again soon for another relaxing lakeside escape.

Liked Lovely grounds, Great Lake activities

Disliked Washrooms not cleaned often enough.

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Liked Fantastic place for some fun activities with the kids and lovely camping pitches for tbe family.

Disliked The toilet blocks for the family camping where always quite grim amd not very clean. Also the ice cream van was never open, and the Smashed town burger place was a joke. We waited half an hour for 4 burgers, staff had no clue what had been ordered and then all the toppings were missing in the burgers plus a mix of different chips. They were literally scrapping from the bottom of the barrel it was ridiculous. They wouldnt give us our 10% of as apparently it wasn't on the til and the menu was apparently last years that they had on display. Staff didnt seem to care or offer any compensation for this. It was a real let down and disappointment as the rest of the stay was great for the kids.

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From the manager: Thank you for taking the time to share your feedback with us.

We're so pleased to hear that you enjoyed the camping pitches and that your family had a fantastic time making memories together. It's lovely to know that your children enjoyed the activities and that, overall, you had a great stay.

That said, I'm genuinely sorry that parts of your visit didn't meet the standards we aim to deliver. At Meadow Bay, it's in our nature to create enjoyable experiences for our guests, so I'm disappointed to hear about the issues you experienced.

I'm particularly sorry about your visit to our Smashed Burger outlet. Waiting such a long time for your food, receiving incomplete orders, mixed chips, and then not receiving the advertised discount is understandably frustrating. This isn't the experience we want any of our guests to have.

Please be assured that we will be speaking with the Smashed Burger team to understand exactly what went wrong on the day. We will also be providing the team with additional training to improve both customer service and order accuracy, ensuring this type of experience is not repeated. We will also review the menu displays and the process for applying promotional discounts to ensure the correct information is always available and that discounts are honoured where applicable.

I'm also sorry to hear that the family camping toilet facilities were not as clean as you expected. Our Family Camping team is available from early morning until late evening and carries out regular checks throughout the day to help keep these facilities clean and well maintained. I'm sorry that, on this occasion, we fell short of those standards. While we do sometimes become frustrated when some guests do not take care of the facilities, we recognise that it is ultimately our responsibility to ensure they remain clean and welcoming for everyone, and your feedback has been shared with the park team.


Thank you again for taking the time to let us know about your experience. Your feedback helps us improve, and we truly appreciate your honesty. We hope we'll have the opportunity to welcome you and your family back in the future and provide you with the high standard of holiday experience you deserve.

Liked Great activities for the kids
Park itself is big and spacious
Great camping pitch and areas for the kids to play
Pub just outside was great and cheap

Disliked Activities were almost fully booked when we arrived and looked to see what was on so swimming was limited - I think they should open up slots each day to allow for last minute bookings as some people don’t always book 2 weeks in advance.

Toilets were blocked most days and with these being in the same room as the shower the floor was always soaked. Need bigger washing up facilities

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From the manager: Thank you for taking the time to leave us your feedback. We're so pleased to hear that you enjoyed our spacious park, the camping pitches, and the range of activities for the children. It's also great to know you found plenty of space for the children to play.

At Billing Aquadrome, it's in our nature to create memorable family holidays, and we're delighted that so many aspects of your stay helped you do just that.

We're sorry to hear that some of the activities were fully booked during your stay. We recommend booking activities up to two weeks before arrival to avoid disappointment during our busiest periods. However, if availability allows, we also open up additional activity sessions two days before guests arrive, giving everyone another opportunity to book. Thank you for your suggestion regarding releasing more spaces, and we'll be sure to pass your feedback on to our Activities Team.

Thank you also for highlighting the toilet and shower facilities, along with your suggestion for larger washing-up areas. Our park teams work incredibly hard throughout the day to ensure our toilets and facilities are kept clean and tidy for everyone to enjoy. We also encourage all of our guests to help us by leaving the facilities as they would wish to find them, so everyone can have the best possible experience.

We've already invested millions of pounds into Billing Aquadrome, and we're not finished yet. We continue to invest in improving our facilities and the overall guest experience, and feedback such as yours helps us identify where we can do even better.

Thank you again for your feedback. We hope to welcome you and your family back to Billing Aquadrome again soon.