Billing Aquadrome

Liked Nothing to like about it never worth the 3.5hr drive!

Disliked The toilets were never cleaned and stuff broken,slide in the pool not working cos there understaffed so they didn’t run it no lockers working ice cream van outside no whippy ice cream paddle boats broken so couldn’t use the staff they did have useless told no coffee in the lake house to find they did the lad didn’t wanna make them the app to book stuff didn’t work most things weren’t on it was horrendous interactive darts the darts boards didn’t work either tbh waste of money nothing fixed looks like it’s mega understaffed

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Liked The only thing i liked was it was close enough to walk to a decent pub

Disliked The campsite itself was very un kept, the pitches were not up to standard, the electric hook up was falling down so very unstable. The pitch itself had a lot of potholes in it, so when we reversed on to our pitch it was scraping on our exhaust , the bin area was very untidy and the toilets and showers could do with improving

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From the manager: Thank you for taking the time to share your feedback. We’re sorry to hear that the campsite and pitch didn’t meet your expectations.

Our teams regularly carry out checks across the pitches and park, and we’ll make sure your feedback is passed on to the relevant team for review.

We’re pleased you enjoyed the nearby location, and we hope you might consider giving us another opportunity in the future.

It’s in our nature to keep improving

Liked Loverly and welcoming

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From the manager: Thank you! We’re so pleased you found us lovely and welcoming.

We hope to see you again soon!

Liked Not a lot

Disliked Everything needed to be booked by phone app, pool slide not working, bike hie shut, train broken down, bar service slow. On the whole a bit disappointing after a 3 hour drive and we were even put on the wrong pitches

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From the manager: Thank you for your feedback. We’re sorry that your stay was disappointing, especially after a three-hour journey definitely not the welcome you were hoping for!

We understand that when several things don’t go to plan, they can quickly put a dampener on a holiday.

Our activities do need to be booked in advance and can be booked 2 weeks before your arrival. We shout this from the rooftops through our website, email communications and social media, so guests have plenty of opportunity to plan their stay and book the activities they would like to enjoy.

Thank you for staying with us and for sharing your feedback. It’s in our nature to listen, learn and improve.

Liked The upgrades (4th visit)
More toilets
Clean pitches
Dangerous slide from park gone.

Disliked New toilets lock. Slide sign for toilets.
Swimming pool. Locker keys and heating.
So things need cleaning.
There was a member of staff sat in the toilet block just chilling on his phone all day.

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From the manager: Thank you for returning for your fourth visit and for sharing your feedback. It’s great to hear that you’ve noticed the upgrades, including the additional toilet facilities, cleaner pitches and the removal of the old slide.

We’ve also taken on board your comments regarding the new toilet locks and signage, as well as your concerns about the swimming pool lockers, heating and areas that may need some additional cleaning.

As for the team member enjoying some quality phone time in the toilet block… we’ll make sure the relevant team is aware!

Thank you again for your continued support and honest feedback. It’s in our nature to keep improving with every visit.

Liked The entertainment available and activities were great, good sized touring pitches, easy check in. Loved the Alpacha feeding. Liked the security around the touring pitches.

Disliked Hard to find the right Shell duck. The maps didn't give much help. There needs to be more toilet facilities by Shell duck 5 and the tents. Definitely not enough and cold water most of the time. The shop could sell more and be bigger as it's for the whole site, and there are no souvenirs, no fridge magnets or much merchandise.

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From the manager: Thank you for your lovely feedback! We’re really pleased to hear you enjoyed the entertainment and activities, had plenty of space on your touring pitch and found check-in easy. It’s great to hear you especially enjoyed the Alpaca Feeding and felt reassured by the security around the touring area.

We appreciate your comments regarding the maps, toilet facilities and the shop. Feedback like this is really useful as we continue to look at how we can improve the guest experience across the park.

We hope to welcome you back again soon it’s in our nature!

Liked Facility’s and entertainment was nice

Disliked But the whole park was so tired with lots of health and saftey issues. For example in the entertainment arena bench’s were broken , stone slabs were lose.

The toilet blokes had broken taps, loose shower heads

The paths around the park in places were not suitable for children’s buggy’s as it was loose stones rather than tarmac paths ,

Lack of staff in the restaurant meant really long ques and wait times

No aqua park working on the water


One day there was a tramp drunk on one of the benches by the ice cream and pizza van

Shame as we had thought your park looked promising online and we feel we should have spent our money else where in a safer environment

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From the manager: Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the facilities and entertainment, although we’re sorry there were aspects of your stay that didn’t meet your expectations.

Our teams regularly carry out checks across the park and facilities, and any issues identified are passed to the relevant teams to be addressed. We appreciate you bringing these points to our attention.

Regarding the Aqua Park, unfortunately this was unable to operate due to low water levels following the hot weather we have been experiencing recently. We appreciate this was disappointing if it was something you had been looking forward to.

We’re also sorry to hear about your experience in the restaurant and the behaviour you witnessed on park. While we cannot control the individual behaviour of guests, our teams are on hand and will deal with issues where they are observed.

We’re continuing to invest in and improve the park, and we’ll take your feedback on board. It’s in our nature to roll up our sleeves, keep improving and get the job done.

Liked Niets

Disliked We hadden deze camping uitgezocht op de vele faciliteiten, echter hebben we van niets gebruik gemaakt. Alles was zo vies! Hele vieze douches en toiletten, waterpark was vies, afvalcontainers waren overvol etc. Ook de sfeer op de camping voelde niet fijn en we werden door het personeel ook niet vriendelijk ontvangen. Geen aanrader!

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From the manager: Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.

Our park teams work hard from early in the morning until late into the night to keep our toilet and shower facilities clean, and we are sorry that this was not reflected during your stay. We also take concerns around overflowing bins, cleanliness and the general atmosphere on park seriously.

We’re disappointed to hear that you did not feel welcomed by our team, as this is certainly not the experience we want for any of our guests. Your feedback has been shared with the relevant teams.

Thank you for taking the time to share your experience. It’s in our nature to listen, learn and improve.

Liked Lots to do for children, with many activities free. Children's play areas are safe. Children could not stop going on the train ride.

Disliked hard-standing grassy bits are uneven and full of stones

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Liked The Venue,circus, alpacas and everything for kids were great though not very much for 2 year olds to do. The camping facilities as in toilets and showers were plenty and the actual pitch was pretty big.

Disliked Pitches were big but quite stony and probably due to no rain very hard. The tent area was right at the back so a good 10 minute walk ( with no pathway) to the Venue and other activities. The soft play area was good but not supervised and a load of teenagers were fooling around in there when we took our young grandson to play.

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From the manager: Thank you for your review and for sharing your experience with us. We’re so pleased to hear you enjoyed The Venue, the circus, meeting our alpacas and the range of activities available for children. It’s also great to know you found the camping facilities plentiful and your pitch spacious.

We appreciate your feedback regarding the ground conditions, walking route and the soft play area. We understand that these things can make a difference, particularly when visiting with a young child, and we’ll share your comments with the relevant teams.

Thank you again for staying with us. It’s in our nature to listen, learn and improve, and we hope to welcome you and your family back again soon.