Billing Aquadrome

Liked Loads to do for my 2 boys who particularly loved the pump track.
Venue food was reasonably priced and good value.

Disliked The use of electric scooters and motorbikes on both the pump track and around the site was ridiculous, no lights on, speeding in the day and night - in my opinion there's a serious accident waiting to happen particularly as most didn't have helmets.
It might have been our pitch but it was noisy with cars driving past after midnight - surely a no traffic movement policy after 10.00 would be sensible?

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From the manager: Thank you for taking the time to share your feedback.

We're delighted to hear your boys loved the pump track and that you enjoyed the food in The Venue. It's great to know you found it to be good value. Did you know our pump track is based on the famous Silverstone circuit, It's been a huge hit with guests of all ages!

We also really appreciate your constructive feedback. Safety is incredibly important to us, and electric scooters are banned on the park. When our park teams see them being used, they do challenge the behaviour and take appropriate action. That said, you're absolutely right that there is always more we can do, and we'll continue to review how we monitor and enforce this to help keep everyone safe.

We also have a noise policy in place, and we expect all guests to follow our park rules, which are displayed on signs throughout the touring areas. While we can't completely prevent guests from driving after 10:00pm, we do expect everyone to respect the quiet hours and be considerate of others enjoying their holiday.

Thank you as well for recognising the improvements made since Meadow Bay Villages took over. Comments like yours are appreciated, and we'll continue working hard to make the park even better.

Thank you again for your feedback. Keeping our guests safe while they make lasting family memories is it's in our nature.

Liked the Venue area is the image that the park will eventually have, its early days for a much needs revamp which is in progress, it offers a wide range of activities for all age groups

Disliked booking process for the events could be better ie "man the golf shack" this where we expect to collect the clubs & balls, not from the bar! Stocking issues throughout the park bars & ice cream van
An information pack on arrival would be good

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Liked Everything was generally good. Plot was good location, club was good, like train and of course sun was out.

Disliked Booking (402GSBK6) The none attendance to site alocation to plots - I was allocated to num 6 on ShelDuck 3 only to find that someone had taken it, I was told to take any plot so we took 67 by toilet block but it never had an electrical hook up so plugged into plots 68/69 hook up ( due to daughter on 68 with 69 empty only find after returning from Club that my lead had moved and was running over road and plugged in by toilet block, so lead was being run over for 2 days.

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From the manager: Thank you for taking the time to share your feedback.

We're really pleased to hear you enjoyed your stay overall and that you liked your pitch location, the Club, the park train and, of course, the sunshine!

We're sorry to hear about the confusion with your allocated pitch and the issues you experienced with the electric hook-up. We understand how frustrating it must have been to arrive and find your allocated pitch already occupied, and then have to move your electric lead again later that evening.

Your private feedback regarding Plot 67 on Shelduck and the need for an electrical supply, along with improving the monitoring of pitch allocations, has been shared with the relevant park teams for review. Feedback like yours helps us identify where improvements can be made.

Thank you again for taking the time to let us know about your experience. We hope to welcome you back again soon for another enjoyable stay because it's in our nature to keep improving

Liked We had a great time. The cyclone activity that was on all afternoon was awesome and for FREE!! Evening entertainment was entertaining and had foam party. Facilities were good.

Disliked The bar/restaurant. Takes ages to get served and ordered food and waiting an hour to be told the food wasn’t coming and had shut food orders for a while. Everyone was starving. That’s the only part I say needs improvement.

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From the manager: Thank you for taking the time to share your feedback.

We’re delighted to hear you had a great time and enjoyed the Cyclone activity, evening entertainment and foam party it sounds like you made the most of the fun we have on offer!

We completely agree that when our guests visit The Venue for food and drinks, they should receive the service and experience they expect. We’re really sorry to hear about the long wait and the disappointment of finding out your food order couldn’t be fulfilled after waiting so long. We understand how frustrating this must have been, especially when everyone was hungry.

We have been making changes within The Venue to improve our service moving forward, and your feedback is really valuable in helping us continue to improve.

Thank you again for sharing your experience. Making sure our guests have a fantastic holiday from start to finish is it’s in our nature and we hope to welcome you back again soon.

Liked There isn’t much i can write as a positive. We booked billing Aquadrome as an over night stop to break up a long journey and had we not been travelling for over 10 hours we would have turned around and left

Disliked We were held at the check in booth for 25 minutes whilst staff tried to find our booking. Eventually with pitch details in hand we were waved off in a general direction only to find our super pitch occupied. After a trip back to check in we were told to pitch anywhere. All the serviced pitches were occupied. So we ended up on a basic pitch as this was the only pitch free.
I was told that when people don’t like the pitch they have been allocated they move where ever they want and there’s not a lot they can do about it when they refuse to move

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From the manager: Thank you for taking the time to share your feedback with us.

We’re sorry to hear that your arrival experience wasn’t the smooth start we would want for any guest especially after a 10-hour journey when the only thing on your mind is probably finding your pitch and putting your feet up!

We appreciate your comments regarding the check-in process and pitch allocation. Our teams work hard to welcome guests and get everyone settled as quickly as possible, and we’ll share your feedback with the relevant teams to review how we can make arrivals even smoother.

We’re also sorry to hear about the issues with your allocated pitch. Our Touring team always do their best to manage availability and help guests where possible, particularly during busy periods.

Thank you again for sharing your experience. We hope that, should you visit us again, we have the opportunity to provide the easy and enjoyable stay you were hoping for because making guests feel welcome is it’s in our nature.

Liked Nothing

Disliked Everything

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From the manager: Thank you for taking the time to share your feedback.

We’re sorry to hear we didn’t hit the mark on this occasion. It sounds like we had our work cut out for us even the holiday ice cream might have struggled to turn this one around!

We appreciate all feedback, as it helps us understand where we can improve. Creating great guest experiences is what it’s in our nature to do, and we hope we have the opportunity to provide a stay that puts a few more smiles on the list next time.

Liked There is not much to like about this site,

Disliked Kids flying around the site on bikes, I actually got hit by one. Rubbish everywhere, dogs everywhere

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From the manager: Thank you for taking the time to share your feedback with us.

We’re sorry to hear that your stay wasn’t quite the experience you were hoping for. Our parks are all about families, fresh air and making memories which means there can sometimes be plenty of energy around the park (and the occasional enthusiastic cyclist zooming past!).

We appreciate your comments about bikes, rubbish and dogs. It can be frustrating when guests don’t make use of the many litter bins available around the park, as keeping our shared spaces clean is something we all play a part in. We also love welcoming our furry friends to the park after all, they’re part of the family too and we ask all dog owners to help us keep the park enjoyable for everyone.

Creating a fun, welcoming environment for families, friends and four-legged companions is what it’s in our nature to do, and our teams will continue to work hard to maintain a great environment for all guests to enjoy.

Thank you again for sharing your feedback, and we hope we have the opportunity to welcome you back in the future.

Liked Lots to do for the kids, outside entertainment. We as a family our 4 really enjoyed our stay and will be back next year for longer.

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Liked loads of fun activities for the kids overall great place

Disliked pitch had rubbish on when we arrived
showers toilets wasn’t very clean but that’s understandable

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From the manager: Thank you for taking the time to share your feedback.

We’re delighted to hear you had a great stay overall and that the kids enjoyed all the fun activities we have on offer. It’s fantastic to hear you made the most of everything the park has to offer.

We’re sorry to hear about the rubbish left on your pitch when you arrived and your comments regarding the shower and toilet facilities. Our park teams are at the shower and toilet blocks from first thing in the morning through until late at night, carrying out checks and cleaning throughout the day to help keep these areas to the standard our guests expect.

We appreciate that during busy periods, with lots of families enjoying their holidays, these facilities can become very well used. We’ll continue to work with our teams to monitor these areas and make improvements where needed.

Thank you again for your feedback. Creating fantastic family memories while continuing to improve our guest experience is it’s in our nature.

Liked Pool

Disliked Rubbish everywhere - needs collections and someone keeping on top of this more often

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From the manager: Thank you for taking the time to share your feedback.

We’re pleased to hear you enjoyed the pool during your stay.

We’re sorry to hear about the concerns you raised regarding litter and the reported issue with the bird near the zip wire. We understand how important it is for our guests to enjoy a clean, safe and welcoming environment, and we appreciate you bringing this to our attention.

We’ll be sharing your comments with our park teams to review. Keeping the park looking its best is something we work hard on, and we know there is always more we can do especially during busy periods when lots of families are enjoying the facilities.

Thank you again for your feedback. Creating a great environment for our guests is it’s in our nature, and we’ll continue working to improve.