Billing Aquadrome

Liked Friendly staff

Disliked Well the pich was uneven someone els was on our pitch when we arrived cleanliness was dreadfull to meny dogs lose and one dog attack while we stayed there. Pathways very dusty

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From the manager: Thank you for taking the time to share your feedback.

Firstly, I'm so pleased to hear that you found our team to be friendly and helpful. I'll be sure to pass your kind comments on to them, as they'll really appreciate your recognition.

I'm very sorry to hear that your pitch was uneven and that it was occupied when you arrived. I also apologise that the cleanliness of the toilet and shower facilities did not meet the high standards we expect. Our park teams work tirelessly throughout the day and late into the evening, following strict cleaning schedules, but it's clear we fell short during your stay, and for that I sincerely apologise.

I was also very concerned to read your comments regarding dogs being off their leads and the reported dog attack. Nothing of this nature was brought to our attention during your stay. Had our park team been made aware, they would have challenged this behaviour immediately, as it is completely unacceptable. We ask all dog owners to keep their dogs on leads at all times while on park to ensure the safety and enjoyment of all our holiday guests.

The dusty pathways are something we continue to monitor, particularly during periods of warm, dry weather, and I appreciate you bringing this to our attention.

Regarding the food and drink prices, we always work hard to keep our prices as competitive as possible while continuing to invest back into the park and improve the facilities for our guests.

Thank you again for your honest feedback. It's in our nature to listen, learn, and continue improving so that every guest has the best possible holiday with us.

Liked Plenty for kids to do

Disliked Caravan gravel pitches are way too close together, very loud neighbours of the travelling descend. Seems to be a popular place for them as we’re in a group. Dirty, smelly toilets and showers - very little staff presence. Lots of litter, bins hardly emptied. Without wanting to sound snobby it’s the type of site that attracts a certain crowd, we wouldn’t recommend or be visiting again

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From the manager: Thank you for taking the time to share your feedback.

We're pleased to hear that there was plenty for the children to enjoy during your stay.

I am sorry that other aspects of your visit did not meet your expectations. We welcome guests from all backgrounds and want everyone to enjoy their holiday while treating fellow guests with courtesy and respect.

I was also disappointed to read your comments regarding the cleanliness of the toilet and shower facilities, litter, and the bins. This is not the standard we aim to provide. Our park teams work hard throughout the day and into the evening to maintain the facilities, empty bins, and keep the park looking its best. Unfortunately, on busy days, areas can quickly become untidy between scheduled checks, but we would always encourage guests to let a member of the team know if something needs immediate attention so it can be dealt with as quickly as possible.

We continue to invest in the park and listen carefully to our guests' feedback to help shape future improvements. It's in our nature to listen, learn, and do better.

Thank you again for taking the time to leave your comments.

Liked Huge pitch sizes and spaces between, especially on Shelduck 5 which was quieter and away from the main facilities.
Lovely walks around the site with lakes and rivers and wildlife.

Disliked Not having anywhere secure to leave valuables at the swimming pool as all the locks on the lockers were broken. Shelves were provided to leave bags poolside, but you couldn't really relax and enjoy your swim as you were constantly wondering if someone would walk off with car keys or phone!

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From the manager: Thank you for taking the time to share your feedback.

It’s lovely to hear that you enjoyed the generous pitch sizes, the peaceful setting of Shelduck 5, and the beautiful walks around the lakes and rivers. We are very lucky to be surrounded by such wonderful wildlife, and it’s great to hear you enjoyed the natural surroundings of the park.

I am sorry to hear about your experience with the swimming pool lockers. We completely understand how important it is to feel confident that your belongings are safe while you relax and enjoy your swim.

It’s in our nature to listen to our guests, and we are actually already ahead of you on this one — new lockers have been ordered, and we are currently waiting for them to arrive. We appreciate your patience while we get these improvements in place.

Thank you again for taking the time to share your feedback. We’re always looking at ways to improve our facilities and make sure our guests have the best possible experience during their stay.

Liked Big site, quiet at night though we stayed Monday to Thursday so dont know what its like on weekends.
Lots of activities onsite and bars, swimming pool. A lot for kids to do!
We saw swans and geese which was lovely!

Disliked Sadly we weren't impressed by the facilities. We were in the touring field and the toilets near us (in brown buildings, wet room layout) were often left in a state where we couldn't use them. At night the toilets were blocked and overflowing and water was all over the floor, either from the shower or the toilet.
The bigger toilet block was better, though in the ladies many stalls didn't have toilet paper and most of the soap dispensers were empty. My Dad said the men's were very dirty and left in a poor state.
I couldn't find anywhere to recycle, there just seemed to be general waste bins in the touring field. I'm not sure whether there was recycling bins anywhere else on site so I took mine home.

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From the manager: Thank you for taking the time to share your feedback.

It’s lovely to hear that you enjoyed the size of the park, the peaceful atmosphere during your stay, and the variety of activities and facilities available for families. We’re also pleased you enjoyed seeing the swans and geese around the park one of the special things about being located in such a beautiful setting.

I am sorry to hear your concerns regarding the toilet and shower facilities in the touring area. Our toilet and shower blocks are manned by our park teams throughout the day and into the late evening, so it is very frustrating for us to hear that you found them in a condition that was not acceptable.

This is not the experience we want our guests to have. Our teams work hard to maintain these facilities and follow strict cleaning processes and checks. Unfortunately, we can sometimes find that facilities are left in a poor state by some guests, which can quickly impact the experience for others. We completely understand how disappointing this must be when you are looking to use the facilities during your stay.

We have also noted your comments regarding toilet paper, soap dispensers, and recycling facilities, and we have shared this feedback with the park team for review.

We would always encourage guests to let a member of the team know while on park if something is not as it should be, as this gives us the opportunity to investigate and put things right as quickly as possible.

Thank you again for your feedback. It’s in our nature to listen to our guests and continue making improvements to ensure everyone can enjoy their stay with us.

Liked Improved a lot since the last owners
Looks like they've invested a bit
The kids liked the bike track although there was a bit of bullying as no supervision

Disliked Very expensive even with the so called wristband discount

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From the manager: Thank you for taking the time to share your feedback.

It’s great to hear that you have noticed the improvements at the park since the previous owners and that your children enjoyed the bike track.

We have invested millions back into the park and there is still plenty more we want to achieve. We know our holiday guests want more from their stays, and we continue to listen to feedback and make improvements wherever we can.

Our pump track was designed with Silverstone race track in mind and has become a really popular facility with our guests. We always advise that children are supervised by an adult while using our facilities to help ensure everyone can enjoy them safely.

We also appreciate your comments regarding pricing. We work hard to keep our prices as competitive as possible while continuing to invest in the park, improve facilities, and provide great experiences for our guests. We believe we offer fantastic value with the wide range of activities and facilities available, and we are always looking at ways to enhance what we provide.

Thank you again for sharing your feedback. It’s in our nature to listen, improve, and create memorable holidays for our guests.

Liked Nice pitch and lots to do for the kids

Disliked The toilets and washing facilities were extremely dirty

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From the manager: Thank you for taking the time to share your feedback.

We’re pleased to hear you enjoyed your pitch and that there was plenty for the children to enjoy during your stay.

I am sorry to hear your comments regarding the toilets and washing facilities. This is not the standard we want our guests to experience. Our park teams work tirelessly to ensure all facilities are kept clean, safe, and presentable, following strict cleaning processes and regular checks throughout the day.

If something is not as it should be during your visit, we would always encourage guests to let a member of the team know while on park, as this gives us the opportunity to investigate and put things right as quickly as possible.

Thank you again for your feedback. It’s in our nature to listen to our guests and continually work to improve the experience we provide.

Liked Kids liked the pump track and lots too do

Disliked Stayed for one night couldn't get a slot swimming

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From the manager: Thank you for taking the time to leave your feedback.

We are so pleased to hear that the kids enjoyed the pump track and that you found there was lots to do during your stay.

Our pump track was designed with Silverstone in mind, creating an exciting space where children can enjoy building confidence, having fun, and making memories on the park.

I’m sorry to hear that you were unable to get a swimming slot during your visit. Activities such as swimming do need to be booked in advance through our activities booking link, and our guests can book activities up to 2 weeks before arrival. We are sorry that you were unable to secure a session this time.

We would love to welcome you back for a longer stay so you can enjoy even more of what our park has to offer.

It’s in our nature to want to see our holiday guests return and help create more happy memories for you and your family.

We hope to see you again soon.

Liked The exit gate

Disliked Toilet facilities. No where near enough , and what was available was very soiled and unhealthy.

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From the manager: Thank you for taking the time to share your feedback.

I am sorry to hear your concerns regarding the toilet facilities.

From the picture you have provided, it looks like a couple of guests may have entered the facilities with dirty footwear while the floor was still wet. As you can imagine, this can quickly cause the floor to appear dirty, especially in a busy facility used by many guests throughout the day.

Our park teams work tirelessly to ensure our facilities are kept clean and presentable for all our holiday guests. They follow strict cleaning processes and carry out regular checks throughout the day. I am sure as soon as our team had spotted this dirty floor they would have attended and cleaned the area straight away.

We always encourage our guests to let a member of the team know while on park if something is not as it should be, as this gives us the opportunity to investigate and resolve any issues straight away.

Thank you again for taking the time to share your feedback. It helps us continue to improve the experience we provide for our guests.

Liked Campsite was a ok.

Disliked Not enough toilets and showers
Dirty toilets
Slip and slide was filthy and water was smelly
Inflatable water park water was full of goose poo, felt disgusting

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From the manager: Thank you for taking the time to share your feedback with us.

We’re pleased to hear the campsite was OK, although we’re sorry some parts of your stay didn’t quite meet expectations. We know a holiday should be full of fun memories not unexpected encounters with muddy floors or a little extra “bird confetti” along the way!

We’re very lucky to have such an amazing park surrounded by wildlife, and we love celebrating the nature that shares the space with us. Our feathered visitors are very much part of what makes our park special, although we understand that keeping areas clean and enjoyable for guests is important too.

Our teams work hard to keep the facilities clean and welcoming, but during our busiest periods they do get very well used. We’ll share your comments regarding the toilets, showers, and water activities with the relevant teams.

Creating memorable family experiences and celebrating the outdoors is in our nature, and we appreciate your feedback as it helps us keep improving.

Liked Lots to do for small children

Disliked Dirty, the toilets where full of water and mud , some toilets did not even flush and were blocked..not good on a night when there is a big cue to wait for the toilets. Also what toilets do not provide basic hand hygiene hand soap wouldn't go a miss but clearly billing aqua dome feel that washing hands with water is enough.
Duck/ geese poo every where. The slip and slide smelt like sewage would not be surprised if kids are ill after a weekend here.
Also another thing in regards to the toilet was the security kept trying to open the door on my children when going to the toilet even though he saw them going in. Don't think I would return here

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From the manager: Thank you for taking the time to share your feedback with us.

We're sorry to hear your stay wasn't quite the experience you were hoping for. We know nobody wants a holiday adventure to include muddy shoes, blocked toilets, or unexpected puddles where they shouldn’t be!

Our teams work incredibly hard to keep our facilities clean, tidy, and welcoming throughout the day. We do appreciate that during our busiest periods our facilities are used by a high number of guests, and unfortunately, some guests do not always treat the facilities with the care and respect they should. This is just as frustrating for us, as our teams put a lot of pride into maintaining the park.

We’re a busy with lots happening, especially during peak season, and creating a fun and welcoming place for families is in our nature. Thank you again for your feedback, as it helps us continue to improve.