Billing Aquadrome

Liked The pump track was fantastic and the pool was also great fun

Disliked Cleanliness all round was really poor. Lots of locks not working on toilets including the disabled toilet. Most handsoap in the shelduck zone was empty for 3 days. All the toilet roll holders kept falling off. Staff kept saying the train was running as normal despite if food using building work blocking the track

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Liked The site it's self is lovely enjoyed staying

Disliked Ther was an incident where a site worker/resident was literally on my bumper coming round the site to come out ther is a 10mph speed limit which i was doing but this person didn't really care he proceeded to try and over take me within the site wher ther are kids running around and I had my 9 month old daughter in the van then on the way out he got under the barrier as i was coming out and was still on my bumper i reported this to the young lady on the gate to which i still haven't received a phone call or did a manager or security come to wher my caravan to talk about this there are site rules which need to be held to and they haven't really upset by the lack of communication at this point that person could of hit a child or an elderly person with the manner of his driving to say the least this is upsetting

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From the manager: Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed the park and your stay overall.

We are very sorry to hear about the incident you have described and completely understand why this experience, particularly with your young daughter in the vehicle, would have been upsetting.

Please be assured that we take concerns regarding safety on our park seriously.

To allow us to look into this further for you, please could we ask that you send an email to enquiries@meadowbay.com with the details of your complaint, along with your booking reference and any additional information you feel may help us with our investigation.

We’re also sorry that you feel there has been a lack of communication following your initial report. Thank you for bringing this to our attention and giving us the opportunity to investigate the matter further.

Liked We loved the tribe den and the activities, friendly staff. i have to say the staff in the venue restaurant are great. They nonstop work despite the fact it looked like they were short staffed at the weekends. Also cannot fault the food in the venue, it has been great.

Disliked The toilet blocks need some attention/cleaniness. Also the swimming pool changing rooms need to monitored throughout the day. The cleanliness needs improvement.
Also the food ordering system machine wasn't working and it did put pressure on the staff in the venue. If something is not working they need to put out of order signs on.
Also displaying opening times on your buildings the venue and the activity den.
It tells you completely different times online!!

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From the manager: Thank you so much for taking the time to share such detailed feedback with us.

We’re delighted to hear how much you enjoyed the Tribe Den and our activities, and it’s especially lovely to hear your kind words about our team. A huge shout-out to the Venue team it sounds like they worked incredibly hard throughout your stay, and we’re so pleased you enjoyed the food too!

We also really appreciate your constructive comments regarding the toilet blocks, swimming pool changing rooms, food ordering system and the display of opening times. Feedback like this is really helpful, and we’ll make sure your comments are shared with the relevant teams so they can be looked into.

Thank you again for recognising the hard work of our team while also highlighting the areas where you feel we could improve.

After all, listening to our guests, celebrating our amazing teams and always looking for ways to make your next stay even better is in our nature.

Liked We don’t normally use large family sites, this was an exception because of its proximity to Santa Pod (approx 30mins)
Good level pitch, plenty of toilets and showers and water was hot. Although unsure if there would be enough if the site was full.
Well stocked shop.

Disliked This site is not geared up for motorhomes, there is no where to fill up or empty water without blocking the main roads around the site. We were given no info on arrival ie. Water points elsan disposal, speed limit or quiet times - which on a site this size need to be reinforced. I did receive a link on a text message.
The toilet block was clean on Friday when we arrived but by Sunday morning it was filthy!
The pitch sizes weren’t adequate our neighbours car was inches from our motorhome!
Speed limits were not adhered to in fact the security cars were the worst offenders.
Not the fault of the site but there is nothing nearby to walk to other than a pub and Greggs.
Probably a great site if you have children, as soon as it stopped raining they were everywhere.
I’m not sure that there is adequate security on site, visitors to the aquadome can freely walk / drive onto the site.
There is no lighting on the camping fields, it was very dark and no pavements or pathways.

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From the manager: Thank you for taking the time to leave us such detailed feedback following your stay at Billing Aquadrome.

We’re pleased to hear you found your pitch level, enjoyed the hot showers and found our on-site shop well stocked.

We’re sorry that other aspects of your stay didn’t quite meet your expectations. Billing Aquadrome is a large and busy park, particularly during family holiday periods, and our teams work hard throughout the day to keep our facilities clean, safe and enjoyable for everyone. Unfortunately, communal facilities can sometimes be left in a condition we wouldn’t expect between checks, which is just as frustrating for our teams, who will always work to put things right as quickly as possible.

For future reference, we do have water points located around our touring areas for guests to use throughout their stay. We also send guests information before arrival, including our Touch Stay digital guide, which contains lots of useful information about the park, facilities and your stay. We appreciate, however, that important information needs to be as easy as possible to find.

We take safety around the park seriously too, with speed limit signage in place, Security Teams operating across the park and ANPR at our vehicle barriers. We’ll certainly take your comments on board as we’re always looking at ways we can improve the experience for our guests.

We’re also lucky to have some lovely walking routes to explore around the local area, while a large shopping centre is approximately 10 minutes away by car and the local train station around 15 minutes away.

Thank you again for sharing your experience. We genuinely value both the positives and the areas where you feel we could do better.

Listening to our guests and continually looking for ways to improve is in our nature.

Liked Plenty to do, lots of toilets and showers. Very helpful and friendly staff

Disliked Very little lighting in the touring area. The foot paths are useless, they hold water and definitely not wide enough, the road is very busy near the venue so walking on the road isnt really an option. Wifi isnt an option for the touring site.

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From the manager: Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that you found plenty to do during your stay, that our toilet and shower facilities were convenient, and especially that you found our team friendly and helpful.

We’re sorry to hear that some aspects of the touring area didn’t meet your expectations. Your comments regarding the lighting, footpaths, traffic around The Venue and Wi-Fi are really useful to us and will be shared with the relevant teams as we continue to look at ways we can improve the experience for our touring guests.

We really appreciate both the positive comments and the areas you feel could be improved, and we hope we have the opportunity to welcome you back again.

After all, listening to our guests and continuing to improve is in our nature.

Liked Then pitch was ok

Disliked It was ok

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From the manager: Thank you for taking the time to leave us your feedback.

We’re pleased to hear that you found your pitch okay during your stay. We’re always looking for ways to make our guests’ experience even better, so we really appreciate you sharing your thoughts with us.

We hope to welcome you back again in the future after all, creating enjoyable getaways is in our nature.

Liked We really enjoyed our stay, the glamping pod was superb. The free entertainment pass makes staying here a bargain.

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From the manager: Thank you so much for your lovely feedback!

We’re delighted to hear that you enjoyed your stay and thought the glamping pod was superb. It’s also great to know that the included entertainment passes helped make your break even better value.

We hope you made some fantastic memories with us and we’d love to welcome you back for another stay very soon.

After all, creating great-value getaways and memorable experiences is in our nature.

Liked Everything. We cant stop coming back. 3rd time in 4 months. See you next season

Disliked The weather 🤣🤣

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From the manager: Three visits in four months we absolutely love hearing that!

Thank you so much for continuing to choose us for your getaways. It really does mean a lot to know you keep coming back and enjoying your time with us.

We’ll be ready to welcome you back for visit number four next season!

After all, creating those moments that keep you coming back is in our nature.

Liked The site was very quiet, though it would probably be busy at other times of year

Disliked The water in the showers went off very quickly

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From the manager: Thank you for taking the time to share your feedback.

We’re pleased you were able to enjoy a quieter stay with us. Regarding the showers, the water is set to run for a shorter period before needing to be pressed again. This is part of our efforts to reduce unnecessary water usage and be more mindful of the environment.

We appreciate that this may take a little getting used to, but doing our bit to save water and look after our environment really is in our nature.

Thank you again for your feedback, and we hope to welcome you back for another stay in the future.

Liked Peaceful

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From the manager: Full marks and peaceful what more could we ask for!

We’re so pleased you enjoyed the peace and tranquillity during your stay. Creating a place where our guests can switch off, relax and simply enjoy their holiday really is in our nature!

Thank you for the fantastic full marks. We hope to welcome you back for another peaceful and relaxing getaway very soon!