Billing Aquadrome

A aimé The location is (or could be) amazing. The facilities for kids are brilliant.

N'a pas aimé Litter everywhere, river behind our pitch had got loads of plastic bottles and a discarded caravan water carrier in it. Saw a swan with fishing line in its mouth. The site don’t look after the waterways or the wildlife that are being impacted by its guests.
It’s chav central, caravans crammed in like a travellers site, loads of kids whizzing round on electric bikes/scooters/mini motorbikes/buggies FAST! (Site rules said they’re not allowed), loads of bbqs being used despite the site rules saying none allowed during hot weather. An abundance of signwritten work vans which people were sleeping in the back of, again, sure rules say they’re not allowed on site.
Showers smelt funny, weren’t clean and were cold on Saturday evening, I didn’t use them but my partner did and said a few dads in there were effing loudly at their kids to get showered.
It was a cross between the worst council estate and a travellers site. Witnessed a drunk guy throw a glass beer bottle off the decking at the pub, at a swan. Not sure if the pub is part of the site but from their loud conversation about ‘getting more Stella to drink outside their caravan’, I’m guessing they were off the site. Wanted to say something but he and his group of mates were tanked up so didn’t risk it. We were only there for one night and seriously contemplated leaving before bedtime but we’d had a drink so couldn’t. Literally got up next morning and drove away. Never ever to return…….

The site could be beautiful but we think is attracting the wrong clientele possibly due to there being absolutely no rules. Absolute free for all… great for people who don’t like rules that stop them negatively affecting other guests.

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Réponse du gestionnaire : Thank you for taking the time to share such detailed feedback. I’m pleased you could see the potential of the location and enjoyed the facilities available for children, but I’m genuinely sorry that the rest of your experience left you feeling so disappointed.

We take your comments regarding litter and our waterways seriously, particularly where wildlife may be affected. We want our lakes and surrounding areas to be enjoyed and looked after by everyone, and we will share these concerns with the relevant park teams.

In relation to e-bikes, scooters, mini motorbikes and buggies, we do have park rules in place and our teams will challenge guests when they see unsafe or inappropriate behaviour. We also have a zero-tolerance approach to antisocial behaviour. While we cannot be responsible for the individual actions of every guest, we do ask that concerns are reported to our teams so they have the opportunity to investigate and take appropriate action.

Our teams work hard to keep the toilet and shower blocks clean from early morning through to late into the evening. We do wish all our guests would respect and look after the facilities so they can be enjoyed by everyone.

I’m sorry that your visit did not reflect the family-friendly environment we want to provide. It’s in our nature to listen, learn and do better, and your feedback will be taken seriously as we continue working to improve the park and the experience for our guests.

A aimé Great place lots to do

N'a pas aimé Electric bikes whizzing past , and need more cleaning swimming pool and showers ,
Plus slides anc jacuzzi broken whole time there

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Réponse du gestionnaire : Thank you for sharing your feedback. I’m pleased to hear you enjoyed the park and the wide range of things to do.

I’m sorry to hear about the e-bikes and the condition of the swimming pool and showers. Our teams work hard to keep the facilities clean and maintained from early morning through to late in the evening, and we do wish all our guests would look after the facilities so everyone can enjoy them.

Thank you again for your feedback. It’s in our nature to listen

A aimé The distractions, there is plenty of space for bike rides.

N'a pas aimé The staff is unhelpful, no personal space while camping, dirty pitches, dirty toilets and showers, the view and the organisation of the territory is not good as well. We stayed for 2 night and we didn't like, we will never return again.

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Réponse du gestionnaire : Thank you for sharing your feedback. I’m pleased to hear you enjoyed the space around the park and the opportunities for bike rides.

I’m sorry that other aspects of your stay, particularly the condition of the pitches and toilet and shower facilities, as well as the overall organisation of the park, did not meet your expectations.

Our teams work hard to ensure the toilet and shower blocks are cleaned and maintained from early morning through to late into the evening. We do, however, wish that all our guests would look after the facilities so they can be enjoyed by everyone.

We also take feedback about our teams seriously, as we want every guest to feel welcomed and supported during their stay.

Thank you for taking the time to share your experience. It’s in our nature to listen, learn and do better, and your feedback will help us continue to improve.

A aimé Leaving

N'a pas aimé Everything, the place is an absolute S hole, full of people you don’t want to mix with. Allocated pitch was taken up by someone else, we were told to find another by the staff, we experienced domestic violence near our camp with their children screaming help as they smacked each other about, kids handbrake turning cars about and many rough people. Our kids cried most of the night as they were scared, good job as we were awake and could make sure nothing got nicked.

If you are a genuine hard working family looking for a good little break with your kids, avoid this place and book somewhere else. We didn’t even do any activities, we just got out of there. I could go way deeper on more but you get the idea.

Only good thing is we got refunded for the 2nd night without hassle.

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Réponse du gestionnaire : I’m really sorry to hear how upsetting your stay was, particularly knowing that your children were frightened and you felt uncomfortable during your time with us. That is certainly not the experience we want for any family visiting Meadow Bay.

While we cannot be responsible for the behaviour of individual guests, we do take reports of antisocial behaviour extremely seriously. We have a zero-tolerance policy towards this type of behaviour, and when concerns are brought to our attention, our park teams will investigate and challenge those involved where appropriate.

I’m pleased that our team was able to arrange a refund for the second night, although I appreciate this does not change the experience you had. We will also ensure your feedback regarding the pitch allocation and the concerns you experienced is shared with the relevant park team.

Thank you for taking the time to share your experience with us. It’s in our nature to listen, learn and do better, and we hope that, should you ever consider visiting us again, we can provide the safe and enjoyable family break you expected.

A aimé Love the place

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Réponse du gestionnaire : Thank you for the lovely feedback!

We’re so pleased you love Billing Aquadrome.

We hope to see you back again soon it’s in our nature!

A aimé We appreciated that there were a wide range of activities available for the children, which would have helped to keep them engaged and entertained throughout our stay. However, the inability to book these activities meant they didn't get to do much.

N'a pas aimé Upon arrival, we were allocated a pitch number; however, when we reached the designated location, the pitch was already occupied. The surrounding area also appeared to be a hub for late‑night parties, which was wholly unsuitable for a family with young children. When we reported this issue, we were simply advised to “just find another pitch.” While we did relocate, this left us feeling uncertain and uncomfortable throughout our stay, as we had no reassurance that the pitch we chose was legitimately available. Travelling with four children, this lack of clarity and organisation was far from acceptable.

The pitch we selected was situated next to the main road. Although this initially seemed convenient, the situation changed significantly during the evening. A number of fast driving vehicles seemingly boy racers, repeatedly sped past, creating a genuinely unsafe environment. Their unpredictable behaviour meant we could not allow our children to play freely, as the risk posed by the speeding vehicles was considerable.
During the nights, loud partying continued into the early hours of the morning. The strong smell of cannabis was present in the air, and on one occasion individuals appeared to be engaging in drug‑related activity directly outside our awning. This made us feel extremely uncomfortable and raised serious concerns about safety and site supervision.

We also attempted to book swimming sessions for our children but were unable to do so. After speaking with reception, we were assured that someone would contact us to resolve the issue. No one ever called back, and the matter remained unresolved for the duration of our stay.

We were disappointed by the general standard of cleanliness across the site. The toilet facilities were consistently unclean throughout our stay, which was unacceptable for a family‑oriented campsite. Also, the facilities at the Venue were also below an acceptable standard in terms of cleanliness.

Despite our best efforts to shield the children from the stress of these issues, my wife and I felt uncomfortable for the entirety of our stay. The combination of unclear pitch allocation, unsafe road activity, persistent late‑night disturbances, and visible drug‑related behaviour created an environment in which we never felt settled or secure. Ultimately, we made the decision to leave a day earlier than planned. The overall experience did not justify the cost of our stay, nor did it reflect a family friendly environment.

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Réponse du gestionnaire : Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly when visiting with your family.

We’re pleased to hear that you recognised the wide range of activities available for children. We’re sorry you were unable to secure the sessions you wanted and appreciate how disappointing this would have been. Activities can be booked two weeks in advance, and we communicate this information through our emails, social media platforms and website to help guests plan their activities ahead of their stay.

Regarding the touring pitch, we’re sorry for the confusion you experienced on arrival. We understand how important it is to feel confident that your allocated pitch is secure, particularly when travelling with children. We will share your comments with the relevant touring team.

We have park rules in place requiring low noise from 10pm, and our security teams are there to monitor the park and respond to reports of antisocial behaviour. We would always encourage guests to contact the team while on park so that concerns can be addressed as quickly as possible.

We’re disappointed to hear about the cleanliness of the facilities. Our teams are working hard from early morning until late into the evening to ensure the toilet and shower blocks are cleaned and maintained throughout the day. We genuinely wish that all guests treated our facilities with the same care and respect as our park teams, as unfortunately this can have a significant impact on cleanliness between scheduled cleans.

We appreciate your comments and understand why the combination of these issues affected your overall experience. It’s in our nature to listen and do better, and your feedback helps us identify where we need to continue improving.

A aimé Absolutely everything

N'a pas aimé Nothing. Nothing to dislike as we adore it here. Back again in 2 weeks time

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Réponse du gestionnaire : Now this is what we LOVE to see! Absolutely everything and nothing to dislike we’ll take that!

Two weeks until you’re back… we’d better get the welcome mat ready!

Thank you so much for your lovely feedback. It’s in our nature to make memories, and we can’t wait to see you again!

A aimé Friendly staff
Plenty of activities for families and kids

N'a pas aimé Noisy campers till 1.30 am then woken at 6.30 by workmen.
Lots of cars and e -bikes wizzing around some very very fast between plots and roads.
Unkept and dirty smelly toilet blocks, large bins overflowing with rubbish.

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Réponse du gestionnaire : Thank you for your feedback. I’m really pleased to hear you enjoyed the friendly team and the range of activities for families and children.

I’m sorry the noise, speeding e-bikes and vehicles, and the condition of the toilet facilities affected your stay. I completely understand how frustrating this must have been, especially when you’re trying to enjoy a family holiday.

Our teams work hard throughout the day to keep the facilities and park clean, and we do have rules in place around noise and the safe use of e-bikes and vehicles.

Thank you again for taking the time to share your feedback with us. It’s in our nature to listen, learn and do better, and I hope we have the opportunity to welcome you back and give you a much better experience next time.

A aimé Nothing

N'a pas aimé Everton

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Réponse du gestionnaire : Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your thoughts with us.

It’s in our nature to keep improving, and we hope to have the opportunity to provide you with a better experience in the future.

A aimé Well located relative to many places in the area/region.
Good mobile signal throughout.
Many many kids activities.
Camping area appears to have had recent investment.

We need to stress.

It's clear the owners have put some money into it. Our little ones had a fantastic time, and we worked hard to hide our stress and the issues with the place from them in spite of that.

Staff throughout were lovely but clearly overwhelmed and overworked.

The combined toilet/shower rooms are close to the best I've been in - but treated disgustingly.

The tribe facilities were great and had a lovely first night watching Forever Jackson with a fresh pizza, for example.

N'a pas aimé * Disgusting state of toilets throughout. *
From the bar within the venue to the toilet/shower blocks at the top of our field, despite regular cleaning, people consistently were leaving urine and faeces within toilets, floors, and lack of flushing by those and others leading to regular blocking of facilities. We did observe cleaners on the field blocks but it wasn't enough to keep up with the demand.


* Free-for-all pitching despite assigned spots. *
We arrived to find our assigned pitch to be occupied by another family. We were told by the check-in booth that as long as we stayed within the row we could in fact take another pitch. The following day, another family arrives at our pitch and after discussing what we'd encountered, they went away and came back saying the same check-in booth told them "that wouldn't happen" and we were accused of pinching their spot as a result.

* The clientele *
For the first two nights we had to put up with groups staying up til 3am with loud music, noise and smoking of cannabis. This is in spite of a security booth located at the top of field 1. After these groups left, it was a lovely family friendly community.

On Tuesday night, a group of Irish Travellers appeared to have had a fight judging by the noise in the middle of the night?

The areas around the bridge and on-site shop were plagued by youths on e-bikes riding dangerously.

Large amounts of litter left by these people in the main areas, and one group inexplicably left a fridge on our field?!

I really do hate leaving such reviews. Clearly to be the premier family site it wants to be it needs to be better at policing it's own rules, putting a stop to disgusting/anti-social behaviour and dissuade such people like that from visiting.

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Réponse du gestionnaire : Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that your little ones had a fantastic time, enjoyed the activities and that you loved the Tribe facilities and entertainment.

We’re sorry to hear about the issues you experienced during your stay. Our teams work hard to keep our facilities clean and maintained, and we genuinely wish that all guests treated them with the same care and respect that our teams do. Unfortunately, where facilities are being left in an unacceptable state by guests, our cleaning teams can struggle to keep up, particularly during busy periods.

We’re also sorry to hear about the noise and antisocial behaviour you experienced. We do have park rules requiring low noise from 10pm, and our security teams are there to help monitor and manage these issues. We would always encourage guests to report concerns while on park so our teams can respond as quickly as possible.

Regarding the touring pitches, we’re sorry for the confusion you experienced on arrival. Assigned pitches should be respected, and we will ensure your feedback is shared with the relevant team.

We’re pleased to hear your kind words about our team. It’s in our nature to have the best park teams, and we appreciate you recognising how hard they work, particularly during busy periods.

Thank you again for your honest feedback. We are continually investing in the park and working to improve the experience for all our guests.