Billing Aquadrome

A aimé Plenty of pitches of all types and a lot of on-site facilities, especially for kids. Nearby carvery pub as well as garage/shop/ fish bar.

N'a pas aimé Totally disorganised site management, campers park anywhere and spread out, so it can be busy and noisy. Pitch allocation is ignored. Be wary of vehicles disobeying all signage!

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Réponse du gestionnaire : Thank you for your feedback.

We're pleased to hear that you enjoyed the variety of pitches available and the wide range of facilities on offer, particularly for children. It's also great to hear that you found the local amenities nearby convenient during your stay.

We're sorry to hear that aspects of your experience did not meet expectations. During busy periods, particularly on our larger camping and touring areas, the park can feel lively, and we appreciate that this may not suit everyone.

We do have teams in place to monitor the park and ensure guests are following park rules, including speed limits, vehicle restrictions, and pitch allocations. Your comments have been noted and will be shared with the relevant teams for review.

Thank you for taking the time to share your feedback. We are continually looking at ways to improve the guest experience while maintaining the fun and family-friendly atmosphere that so many guests enjoy.

We hope to welcome you back again in the future.

A aimé It’s been years since I had been to billing . Couldn’t believe how much it had changed for the better. And have booked another trip with grandchildren

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Réponse du gestionnaire : Thank you for your lovely feedback.

Wow what a compliment! We're absolutely delighted to hear that after many years away, you were pleasantly surprised by how much Billing has changed for the better.

Our teams have worked incredibly hard to invest back into the park, improve the facilities, and create a fantastic destination for families to enjoy. Hearing that you've already booked another trip with your grandchildren tells us we've done something right!

We can't wait to welcome you all back for more adventures, laughter, and memory-making. Whether it's exploring the park, enjoying the activities, or simply spending quality time together, creating those special family moments is exactly what we're all about.

Thank you again for your kind words. Welcoming guests old and new and continually improving the park is in our nature.

A aimé Plenty to do

N'a pas aimé Lack of dog poop bins

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're delighted to hear that you found there was plenty to do during your stay. From activities and entertainment to exploring the park, we're always looking to provide something for everyone to enjoy it's in our nature!

We're sorry to hear you felt there was a lack of dog waste bins. We do have dog waste bins located around the holiday park, and we would encourage all dog owners to use these facilities to help keep the park clean and enjoyable for everyone.

Thank you again for your feedback, and we hope to welcome you and your four-legged friends back again soon.

A aimé lots to do for children ( but you have to book everything weeks before you go ) so be aware .

N'a pas aimé the caravans and motorhomes coming in and out , means no where for people to walk ,bit dangerous to be honest ,
and the prices of drinks and food was way over the top
need more bar staff on
children's entertainment doesn't start till 20:00 , yet a drag act on at 19:00 should off been other way round , for the sex talks he was saying . infant of small children and toilets were awful

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're pleased to hear that you found there was lots for children to do during your stay. To help guests secure their preferred activities, bookings can be made up to two weeks in advance. We communicate this through our social media platforms, pre-arrival email communications, and our website, and we would always encourage guests to book as early as possible, especially during busy periods.

We're sorry to hear about the concerns you experienced during your stay. We understand your comments regarding vehicles moving around the park, and guest safety is always a priority for us. We would encourage all guests to follow park speed limits and signage at all times.

Regarding food and drink prices, we have worked hard to ensure our pricing remains balanced and competitive. We fully appreciate that the cost of living continues to be challenging, and we strive to offer a range of options for our guests. We are also reviewing feedback regarding service times and staffing levels during busier periods.

We are disappointed to hear your comments regarding the entertainment programme. Guest feedback is incredibly important to us, and your comments regarding the timing and content of the performance will be shared with the relevant teams for review.

We also apologise for the condition of the toilet facilities during your stay. Our teams work hard to maintain high standards throughout the day, and your feedback will be passed on accordingly.

Thank you again for sharing your thoughts with us. Feedback such as yours helps us continue to improve the holiday experience for all our guests, It's in our nature.

A aimé Great place for families, various activities for free or small charge

N'a pas aimé Toilet and shower blocks could do with regular cleaning at busy times. Majority of toilets out of use do to being blocked or otherwise

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're delighted to hear that you enjoyed your stay and found Billing Aquadrome to be a great place for families, with plenty of activities and spaces to enjoy. Creating fun-filled family holidays with something for everyone is exactly what we aim for it's in our nature!

We also appreciate your comments regarding the toilet and shower facilities. Thank you for recognising that this is often down to how some guests choose to leave the facilities. Our teams work incredibly hard throughout the day to keep them clean, safe, and welcoming for everyone, but we are sorry to hear that they were not up to the standard you expected during the busiest times and early mornings.

Your observations have been noted and will be shared with the relevant teams as we continue to review cleaning schedules and facility management during peak periods.

Thank you again for your balanced and constructive feedback. We hope to welcome you and your family back again soon for more holiday adventures and family fun!

A aimé Lots to do on site. Nice touring pitch on a corner just a minutes walk from shower blocks. Plenty of showers and toilets.

N'a pas aimé Hadn’t been advised to prebook swimming and when I found out you had to, all the slots were full. Should make it clear before you arrive to prebook.

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Réponse du gestionnaire : Thank you for your feedback.

We're delighted to hear that you enjoyed your touring pitch and found it conveniently located near the shower facilities. It's also great to know that you appreciated the number of showers and toilets available, along with the wide range of activities and facilities on offer across the park.

We're sorry to hear that you missed out on swimming during your stay. To help guests secure their preferred activities, we do advise that activities, including swimming sessions, can be booked up to two weeks before arrival. We communicate this through our social media platforms, our website, and our email communications to help guests plan ahead and secure their preferred sessions before arriving on park.

Your feedback is valuable, and we will continue looking at ways to make this information as clear and visible as possible for our holiday guests.

Thank you again for taking the time to leave your review, and we hope to welcome you back again soon for another fantastic stay.

A aimé Not a lot

N'a pas aimé Restaurant and bar are unable to serve the amount of customers
We waited nearly 2 hours for food, despite being reassured that ours would be the next meals out

Full refund was given, however with 2 small children who were very hungry it was totally unacceptable

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Réponse du gestionnaire : Thank you for your feedback.

We are sorry to hear about your experience in the restaurant and fully understand your frustration. Waiting almost two hours for food, especially with two young children who were hungry, is not the experience we want any of our holiday guests to have.

Whilst we are pleased that the team recognised the issue and provided a full refund, we appreciate that this would not have made up for the inconvenience and disappointment caused at the time.

During peak periods our venue can become extremely busy, but we recognise that clear communication and realistic expectations are important, and we are sorry that on this occasion we did not meet those expectations.

Thank you for taking the time to share your feedback. Comments such as yours help us identify areas where improvements are needed, and we will ensure your feedback is shared with the relevant teams.

We hope that despite this experience, you may consider visiting us again in the future and allow us the opportunity to provide a much better experience.

A aimé Lots to good options on food

N'a pas aimé Chos on arrival and busy parts of the day, ques for food and bar long wait for food.
Toilets clean throughout the day but first thing 7am in morning was disgusting, sick over floor and dirty Toilets.

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Réponse du gestionnaire : Thank you for your feedback.

We're pleased to hear that you enjoyed the variety of food options available during your stay. We work hard to provide something for everyone, and it's great to know you found plenty of choice.

We're sorry to hear that you experienced queues during busier periods and that the wait for food and drinks was longer than expected. During peak times our venues can become very popular, but we appreciate that waiting is never ideal.

We're also disappointed to hear about the condition of the toilets early in the morning. Whilst we're pleased you found them clean throughout the rest of the day, the standards you described at 7am are not what we aim for. Unfortunately, not all of our holiday guests respect the facilities in the way we would hope, which can occasionally result in issues arising between scheduled cleaning checks. However, this is certainly not the standard we expect, and your comments will be shared with the relevant teams for review.

Thank you for taking the time to share your feedback. Both the positive comments and areas for improvement help us continue to develop the guest experience because listening to our holiday guests and improving where we can is in our nature.

A aimé Decent site with good facilities. Lots to do

N'a pas aimé Very busy and loud until early hours of morning. Food was expensive and took 2 hours, then quality was pretty poor.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your feedback.

We're pleased to hear you enjoyed the site, the facilities, and the wide range of activities available. There really is plenty to keep the whole family entertained, and creating memorable holidays is in our nature.

We're sorry to hear that you experienced noise during the evening and that the food and waiting times did not meet your expectations. This is certainly not the experience we aim to provide, and your comments have been noted and shared with the relevant teams for review.

We appreciate you taking the time to share both the positives and areas where we can improve, and we hope to have the opportunity to welcome you back again in the future.

A aimé what a beautiful place to stay the showers were immaculate also the staff were very help full to show you the pitch you stayed in .lots of entertainment for parents and children i would stay again and would strongly recommend.

N'a pas aimé there was nothing to dislike

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Réponse du gestionnaire : Thank you for your fantastic review.

Wow "nothing to dislike" is music to our ears!

We're delighted to hear that you found the park beautiful, the shower facilities immaculate, and our team helpful in getting you settled onto your pitch. Our grounds and facilities teams work incredibly hard to keep everything looking its best, so they'll be thrilled to hear your kind comments.

It's also wonderful to know that you enjoyed the entertainment on offer for both parents and children. Creating a place where the whole family can relax, have fun, and make lasting memories is exactly what we strive for.

The fact that you would stay again and strongly recommend us means the world to us.

Thank you once again for your lovely feedback. We look forward to welcoming you back for another fantastic stay very soon after all, creating great holidays is in our nature!