Billing Aquadrome

A aimé Every thing

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Réponse du gestionnaire : Thank you so much for the amazing review!

Everything?! We absolutely love that! It doesn't get much better than hearing you enjoyed... well... everything!

Thank you for making us smile. We can't wait to welcome you back for more fun, laughter, and fantastic holiday memories because, at Meadow Bay, it's in our nature!

A aimé Loads to do for my children with different options for everyone.

N'a pas aimé The gravel pitch locations need better care. There was loads of dog poo around and the grass needed cutting.

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Réponse du gestionnaire : Thank you for taking the time to leave your review.

We're delighted to hear that your children had such a fantastic time and that there were plenty of activities and entertainment options for everyone to enjoy. That's exactly what we love to hear!

We're sorry to hear about your concerns regarding the gravel pitch. While it may have appeared to be dog fouling, it's actually more likely to have been left by our wonderful wildlife, which is part of what makes Billing Aquadrome so special. Our resident geese and ducks do occasionally leave a little "confetti" around the park, especially near the lakes and open grassed areas!

We also appreciate your comments about the grass and will share your feedback with the park team.

Thank you again for your feedback. We hope to welcome you and your family back again soon for more fun-filled adventures because, at Meadow Bay, it's in our nature to enjoy and protect the beautiful wildlife that calls our park home while creating memorable holidays for everyone.

A aimé Near a river and lakes which is why we booked.

N'a pas aimé We left after 5 hours and returned home.
If you like butlins, loud groups or festival crowds you will be fine here, unfortunately that is not our type of holiday.
The pictures look amazing, plenty of space, green grass and trees, next to a river and lakes, with plenty of amenities.
What we saw was thousands of people squeezed into small areas, you could barely move, we asked another guest where the water points were and he agreed there were not enough, we also discussed the worry of even more people arriving to an already over booked venue. We didn't feel safe letting our son play around the tent as the people around us were so close, and the cars and vans driving around were so fast!
We wanted to leave the van and tent to have a walk around but felt very uneasy leaving things unlocked, we had paddle boards which we reluctantly left, we've never been to a campsite and felt so uneasy, it felt off and the characters there seemed to fit in. Safely when camping is key for us!
Perhaps the pitch up description of this place could be updated as many we spoke with did not expect this type of venue, its very much a loud, party type location. It is good for children if they are slightly older. The splash park was small and people sat around drinking.
A lady had said to us she had never been somewhere so busy and feared it would get worse on the Saturday as they open the doors to the public and play the football match live on the massive arena screen. This pretty much sealed the deal for us and we left.
On arrival we were told they are having issues with travellers not paying so they had to check our payment closer, there were many travellers there.
This place would be great for young parties, families with older children that can take themselves off safely and those not worried about loud crowds or drinking environments, the facilities were good and clean, the lake looked lovely and I'd imagine the place is nice if half of the people were not there, sometimes quality over quantity would benefit businesses.

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Réponse du gestionnaire : Thank you for taking the time to leave such detailed feedback.

We're pleased to hear that you enjoyed our lakes, riverside setting, and that you found our facilities to be clean and well maintained.

We're very sorry to learn that the atmosphere of the park wasn't what you were looking for. Billing Aquadrome is a lively, family holiday park with a wide range of entertainment, activities, and events, particularly during peak holiday periods and weekends. We appreciate that this style of holiday isn't for everyone, and we're sorry it didn't meet your expectations.

Reading your feedback, it also sounds like many of our holiday guests were enjoying everything the park has to offer. With so many activities, entertainment options, and facilities available, there's something for everyone, which is what makes Billing Aquadrome such a popular family holiday destination.

The safety of our guests is always our highest priority. We have a dedicated security team on park 24 hours a day, and our speed limits are clearly signposted and monitored to help keep everyone safe. We're sorry that you didn't feel as relaxed as we would have hoped during your stay.

We also appreciate your comments regarding how busy the park was during your visit. During school holidays and major events, the park can be much busier than at other times of the year, while quieter midweek breaks outside of peak periods often offer a very different experience.

Thank you again for sharing your feedback, and we wish you all the very best with your future camping adventures. At Meadow Bay, it's in our nature to create fun-filled holidays for guests of all ages.

A aimé There is a good size pool and plenty for kids to do. A circus was setting up during our stay and I understand this is a regular attraction during the summer.

N'a pas aimé Adult entertainment was limited and not all indoor attractions had adequate air conditioning.

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Réponse du gestionnaire : Thank you for taking the time to leave your review.

We're so pleased to hear that you enjoyed the swimming pool and that there was plenty to keep the children entertained during your stay.

We also appreciate your feedback regarding the adult entertainment and the air conditioning in some of our indoor venues. Your comments are valued and help us continue to improve the experience we offer our guests.

Thank you again for your feedback. We hope to welcome you back again soon because, at Billing Aquadrome, it's in our nature to create fun-filled holidays for the whole family!

A aimé I loved this campsite so much we will be back with the grandchildren next year.

N'a pas aimé Nothing it was all brilliant

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Réponse du gestionnaire : Thank you so much for your wonderful review.

We’re absolutely delighted to hear that you loved your stay with us and that everything was brilliant. It's fantastic to know you're already planning to return with your grandchildren next year we can't wait to welcome you all back!

We're also loving the photos you've shared thank you for posting them. It's always wonderful to see our guests making such happy memories.

Thank you again for your lovely feedback. We look forward to seeing you again soon because, at Meadow Bay, it's in our nature to create unforgettable holidays.

A aimé Really like the site

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Réponse du gestionnaire : Thank you so much for your fantastic feedback!

We're absolutely delighted to hear that you enjoy visiting us and that you've seen the park grow into somewhere you love coming back to. Hearing that you're regular visitors really means the world to us!

A huge thank you for your lovely comments about our friendly team we'll be sure to share them, as they'll put a big smile on everyone's face.

We also appreciate your feedback about some of the pitches being a little uneven. Thank you for your understanding, and we're pleased it didn't stop you from having another great stay.

We can't wait to welcome you back for more happy memories, laughter, and adventures because, at Meadow Bay, it's in our nature to make every visit one to remember!

A aimé All

N'a pas aimé None

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Réponse du gestionnaire : Thank you for your fantastic review!

We're delighted to hear you enjoyed everything during your stay.

It's in our nature to create great holiday experiences, and we can't wait to welcome you back again soon!

A aimé We liked our pitch and facilities

N'a pas aimé Service in the venue was poor, very slow

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're delighted to hear that you enjoyed your pitch and the park facilities.

We're sorry to hear that the service you received in our venue was slower than expected. This is not the standard we aim to provide, and your comments will be shared with the relevant team so they can review and improve the service.

It's in our nature to continually invest in both our park and our guest experience, and feedback like yours helps us identify where we can do better.

We hope to welcome you back again soon for an even better experience.

A aimé The staff were all very friendly and happy to help, going out of their way on many occasions. There were a range of activities for all ages, with an awesome inflatable water park, and a great bike track (very popular with the teenagers!)
Facilities were good, and the park was clean and tidy.

N'a pas aimé They were obviously doing some building work which meant first impressions weren’t the most attractive. One of the playgrounds was closed, and the train ride round the lake was only pretty on one side.

The other main criticism is the lack of lift / step free access to the soft play. As a single parent with a 5yo and a 6 month old there was no way for me to take the pushchair upstairs to the soft play, and I wasn’t willing to leave it downstairs unattended. As such we never made it to the soft play.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're delighted to hear that you found our team friendly, helpful and willing to go the extra mile. It's wonderful to know you enjoyed the range of activities on offer, especially the inflatable water park and our Silverstone-inspired pump track, which is always a big hit with children and teenagers alike. We're also pleased you found the park clean and tidy. Comments like yours really mean a lot to us, as it's in our nature to create memorable holidays for all our guests.

We're sorry that the ongoing improvement works affected your first impressions. We are continuing to invest in our park and are very excited about the improvements being made, which will help create an even better experience for our guests. We appreciate your patience and apologise for any inconvenience caused during your stay.

We're also sorry to hear that you were unable to make use of the soft play. We completely understand your concerns. Many of our younger families choose to leave their pushchairs downstairs while enjoying the soft play, and this generally works really well. However, we appreciate that every family is different, and we understand why this wasn't an option you felt comfortable with as a single parent. Your feedback regarding step-free access has been noted and will be shared with the relevant team for consideration.

Thank you again for your valuable feedback. We hope to welcome you back soon so you can see even more of the exciting improvements taking place across the park.

A aimé It was a really nice break
The pitches were clean
The electricity worked
The water worked
We were guided to our site and found it quite easily and we set up and were left to our own devices
The activities were excellent
We parked up for the rest of the afternoon in a car park on site whilst we did some more activities

N'a pas aimé A lot of dog poo on the grass area of the grounds

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We're delighted to hear you had a really nice break and that you found your pitch clean, with the electric and water facilities working well. It's also great to know you were guided to your pitch with ease, enjoyed the activities, and were able to make the most of your afternoon on the park.

We're sorry to hear about your concerns regarding what appeared to be dog fouling on the grassed areas. As our park is home to a large number of wild birds, particularly geese, what is often mistaken for dog fouling is usually goose droppings – sometimes jokingly referred to as "goose confetti"! While this is a natural part of being in a beautiful park with lakes and wildlife, our grounds team work hard to keep the park looking its best and regularly maintain the outdoor areas.

We really appreciate your feedback and hope to welcome you back for another enjoyable stay soon.