Ashbourne Heights

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

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1. The person making the reservation must be 18 or over.

2. No large group bookings of 4 people or more under the age of 25 via Pitchup.com.

3. Your contract will be with North Dales Leisure Parks (Co. Reg. No. OC 327639). The contract is subject to English law and the non-exclusive jurisdiction of courts within England and Wales.

4. Guests arriving early are welcome to check in and enjoy the park facilities until their accommodation or pitch is ready.

5. Late arrivals must notify the campsite as soon as possible. Your booking will be held until 10am the following day. After this period the management reserves the right to relet your unit.

6. Occupancy cannot exceed the number stated on the booking form.

7. Prices may change in accordance with government VAT changes (where applicable).

8. Removed, not applicable to Pitchup.com.

9. It is your responsibility to ensure that all members of your party accept the terms of the booking.

10/11. Removed, not applicable to Pitchup.com.

12. Payments made by credit card are subject to a handling charge of 1.5%.

13. Changes are subject to availability and must be made via the site reception. Changes will incur a £20 administration charge.

14. Removed, not applicable to Pitchup.com.

15. We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to 'force majeure'. These include any event which we could not, even with all due care, foresee or avoid.

16. In the case of cancellation by the park due to ‘force majeure’ guests will be offered an alternative or a full refund. No further claims may be made in such situations.
 
17.a Facilities/activities may differ from those advertised or be unavailable/withdrawn due to maintenance, weather conditions or other circumstances. Some facilities/activities are subject to age restrictions. The park accepts no responsibility for this and offers no compensation.

17.b Camping pitches: use of the swimming pool not included. Swimming passes available on site at £1.50 per swim for children and £2.50 per swim for adults.

18. Only those people listed on the booking can occupy units and use the facilities of the park.

19. Visitors may be accepted at the discretion of the duty manager on site.

20. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.

21. The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

22. Strictly one unit per pitch. Maximum pitch size is 6m x 6m.

23. We cannot accept working vehicles on site: this includes pick-up trucks, vans and open back trucks.

24. Breathable groundsheets must be used at all times.

25/30. Removed, not applicable to Pitchup.com.

31. We do not accept breeds/crossbreeds of pitbulls, Rottweillers, Japanese Tosa, Dogo Argentino, Fila Brasileiro or other breeds named in the Dangerous Dogs Act. Dogs must be kept on leads and supervised by an adult at all times. Dogs must sleep in a basket. Fouling must be cleaned up immediately. Dogs are not permitted in communal areas. Disruptive dogs and their owners will be removed from the site. There is no charge for registered assistance dogs for disabled guests.

32. Smoking is not permitted in any of our public facilities.

33. Speed limits must be respected on site. Guests will be issued with a car parking pass when they check in at reception.

34. Removed, not applicable to Pitchup.com.

35. Complaints must be made as soon as possible on site. Failure to resolve any issues must be reported in writing within 28 days of your departure. Written complaints take 14 days for investigation. Where alternative accommodation has been offered and refused, we reserve the right not to make any further compensatory offers.

36. The campsite shall not be responsible for any loss, damage or injury incurred onsite.
 
37. Data Protection Policy: We will use the personal information that you provide to process your booking and provide you with your holiday and for internal statistical, market research and recording purposes. We may also need to pass your information to third party service providers such as insurance companies and travel providers. We will only correspond with the lead customer on the booking. It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. Your Data Controller is Bridge Leisure Parks Limited.

38. Marketing: We will hold your information, where collected by us, and may use it to provide you with holiday, sales or special offer information. If you do not wish to receive such information in the future please write to the site.

39. Removed, not applicable to Pitchup.com.

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