Ullswater Holiday Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
At least one of the party members must be aged 25 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Coronavirus
Bookings must not consist of more than 2 different households.
Owing to government regulations, groups of 4 or more people are not permitted.
Protective masks must be worn at all times in common areas.

Dogs
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras
Motorbike(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
Bookings must not be for more than 21 consecutive nights.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 11 p.m. and 7 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The bar is open between 17/05 and 31/10.
The games room is open between 17/05 and 31/10.
The grocery shop is open between 01/03 and 14/11.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches
You must follow the management directives when pitching your tent/unit and related equipment.

Reception
Reception is open from 8 a.m. to 8 p.m. between 19/07 and 01/09.
Reception is open from 9 a.m. to 5 p.m. between 03/06 and 18/07.
Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
Open fires are prohibited.
Swimming in the lake is allowed.

Vehicles
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.
Twin axle vehicles are not permitted on site.
Units longer than 7 metres are not allowed.

Visitors
Visitors must register at reception and pay their fee.

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