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Can I ban a customer?

Prevent a problematic customer from booking using one of the two ways below, depending on whether the customer has booked with you on Pitchup before.


1. Customer has a past booking

To ban a previous booking:

  • Visit the Bookings tab
  • Click the flag icon and choose Type 'Flag customer details, denying further bookings':
  • Complete the rest of the form and hit 'Submit'


Watch the video tutorial


2. Customer has not yet booked

Contact us to send us the customer's email address and/or phone number.


What happens when a banned customer tries to book?

When a banned customer tries to book, if either the phone number or email address match an entry, we decline the booking and the following error message is shown:


Bookings flagged before the ban tool

The ban tool and flag reason ('Flag customer details, denying further bookings') were introduced on 3rd October 2023.

If you have previously flagged a booking as banned, you can still reject a new booking from the same customer.