Twelve Oaks Farm Caravan Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
At least one of the party members must be aged 18 or over.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.

Changes to your holiday
Bookings cannot be amended within 21 day(s) of arrival.
Modifications are subject to a £10.00 fee.

Coronavirus
The swimming pool is closed due to restrictions imposed by the coronavirus outbreak.

Dogs
Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras
Facilities/activities including fishing are subject to extra charges payable on arrival.
Motorbike(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
Bookings must not be for more than 14 consecutive nights.
Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Public areas are non-smoking.
Quiet hours must be respected between 11 p.m. and 6:30 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The fishing lakes are stocked with Carp.
The grocery shop is open between 01/07 and 31/08.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.
This site does have a catch-and-return fishing policy in place.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
No hen/stag parties permitted via Pitchup.com.

Pitches
Pitches: a £10.00 deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only park guests are authorised to use the pool.
The outdoor swimming pool is open between 10/05 and 10/09 (subject to weather conditions).

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Open fires are prohibited.

Taxes
This area is not subject to city tax.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 12 a.m. and 6:30 a.m..
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors
Visitors are not permitted on site.
Visitors’ cars are not permitted on site.
Visitors must register at reception and pay their fee.

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