Twelve Oaks Farm Caravan Park

Camping and touring

Changes to your holiday

• Bookings cannot be amended within 21 day(s) of arrival.
• Modifications are subject to a £10.00 ($12.55) fee.

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 18 or over.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.

Dogs

• Dogs must be kept on leashes and supervised at all times.
• The park does not accept breeds/crossbreeds listed in the Breed-specific legislation (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras

• Facilities/activities including fishing are subject to extra charges payable on arrival.
• Motorcycle(s) can be brought instead of the car(s) included.

General

• A state-issued fishing license is required (you'll need to apply for this beforehand).
• Bookings are nominative and non-transferable.
• Bookings must not be for more than 14 consecutive nights.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet hours must be respected between 11 p.m. and 6:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The fishing lakes are stocked with Carp.
• The grocery shop is open between 07/01 and 08/31.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.
• This campground/park does have a catch-and-return fishing policy in place.

Occupancy

• Group bookings of 2 or more units travelling together are not permitted via Pitchup.com.
• No bachelor/bachelorette parties permitted via Pitchup.com.

Pool

• Only park guests are authorized to use the pool.
• The outdoor swimming pool is open between 05/01 and 09/30 (subject to weather conditions).

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Open fires are prohibited.

Sites

• You must follow management instructions when setting up your tent/rig and related equipment.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No vehicle movement between midnight and 6:30 a.m..
• Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors are not permitted on site.
• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.