Monkey Tree Holiday Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the campsite/park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds for inclement weather, late arrivals or early departures.

Dogs
Dogs must be kept on leads and supervised at all times.
Fouling must be cleaned up immediately.
Guide dogs are allowed on site free of charge.
We do not accept breeds/crossbreeds listed in the Dangerous Dogs Act.
We do not accept breeds/crossbreeds of Staffordshire terrier, pit bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras
A motorbike can be brought instead of the car included.
All: access to the swimming pool is included in the rate.
Facilities/activities including ride on cars, diggers, arcade, fishing, crazy golf are subject to extra charges payable on arrival.
The use of swimming pool, outdoor play areas, kids club, indoor play is free of charge.

General
All damages must be paid for.
Bookings are nominative and non-transferable.
Bookings must not be for more than 28 consecutive nights.
Entertainment and activities are available between 19/03 and 30/10.
Guests are asked to avoid any noise or nuisance that may disturb other clients.
The bar and/or restaurant is open between 25/03 and 31/10.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Hired accommodation
Accommodation rate includes electricity, gas and water supply and access to the facilities.
Smoking in the accommodation units is strictly forbidden.

Occupancy
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 3 or more people are not permitted via Pitchup.com.
We cater for families and couples only.

Pitches
Dirty water, rubbish and any waste must be disposed of in the indicated areas.
Hang your laundry in the room provided. Laundry may be hung up on the pitch provided if it does not interfere or disturb neighbouring pitches and must not be suspended from trees under any circumstances.
Please be considerate of the natural surroundings, plants and trees. It is forbidden to put nails/tent pegs in trees and to cut any branches.
Please keep your pitch and the facilities tidy and clean.
The establishment is not liable for any damages to guests’ equipment.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only campsite guests are authorised to use the pool.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Children must be supervised by their parents at all times.
Fire extinguishers and first aid kits are available on site.
No rough or disturbing games are allowed at the campsite.
Open fires are prohibited and any electric appliances used on site must not be faulty.

Vehicles
Commercial vehicles (a vehicle used for carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
Only one car is to be parked by the pitch. Extra cars must be parked in the designated area.
The speed limit is 5mph.

Visitors
Hosts are responsible for their behaviour.
Visitors must register at reception and pay their fee.
Visitors’ cars are not permitted on the campsite.

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