Monkey Tree Holiday Park

Camping and touring

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• If the reception is closed on arrival, please check in at the security gatehouse.
• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leashes and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The park does not accept breeds/crossbreeds listed in the Breed-specific legislation (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
• Your dog must be tattooed or microchipped.

Extras

• Facilities/activities including arcade, adventure golf are subject to extra charges payable on arrival.

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 14 consecutive nights.
• Drones, electric scooters, bikes and hover boards are not permitted.
• Entertainment and activities are available between 04/02 and 10/30.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet (afternoon) hours must be respected between 11 p.m. and 7 a.m..
• Quiet hours must be respected between 11 p.m. and 7 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.
• The restaurant is open between 04/02 and 10/30.

Occupancy

• Bookings must not consist of more than 1 different households.
• Group bookings of 2 or more units travelling together are not permitted via Pitchup.com.
• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).
• No bachelor/bachelorette parties permitted via Pitchup.com.
• Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pool

• Only park guests are authorized to use the pool.
• The outdoor swimming pool is open between 04/02 and 09/30 (subject to weather conditions).

Reception

• Reception is open from 8 a.m. to 10 p.m. between 07/26 and 08/31.
• Reception is open from 8 a.m. to 8 p.m. between 04/02 and 10/30.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• Open fires are prohibited.

Sites

• A cable measuring at least 15 metres is needed for the electric hook-ups.
• You must follow management instructions when setting up your tent/rig and related equipment.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No vehicle movement between 10 p.m. and 7 a.m..
• Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.
• The car is only included in the rate if you are traveling with a camper, trailer tent or tent. Cars are not permitted when traveling with a motorhome/RV.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.