Alderford Lake

Liked Large pitches
Close to lake and activities
Good location
Very basic at the min
If the washing and toilet facilities were improved would return

Disliked -Toilet and washing facilities are very poor for price - if site was fully booked unsure how 3 female toilets and 3 male would cope
-could not control shower temp and found it very hot during the heatwave with little ventilation so was very uncomfortable
- no area to wash face, teeth or hands etc
-luckily staff was on site to discuss showers which were not working after closing but had tried number first which did not work - luckily staff members still on site
-no real check in and during extreme busy periods day visits parked in camping bit(secure for tent?)

Recommend to friends Visit again

Liked Pitch sizes were great
Camping field was great
Location next to lake was great

Disliked Only 1 sink.
The smell from the toilets was horrendous
Had to pay each day to use the lake so a really expensive trip for a very very basic site.

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From the manager: Thank you for your feedback, Catherine. We’re pleased to hear you enjoyed the spacious pitches, camping field and lakeside location, and we appreciate you taking the time to share such detailed comments following your stay.

As this is a newly opened campsite, we know there are areas that require improvement and your feedback has been genuinely helpful. We fully recognise the concerns raised regarding the toilet facilities, washing-up provision, site security and communication, including the contact number issue, all of which are being reviewed as we continue developing the campsite experience.

Lake activities are booked separately to camping, allowing guests the flexibility to choose how they would like to spend their stay. Camping guests are also provided with a discount code to use against lake activities during their visit.

Thank you again for your honest and constructive feedback. Comments like yours are incredibly valuable during these early stages and will help shape improvements moving forward.

Liked Bell tent was great
Fire pit area was good for cooking and toasting marshmallows
Beds comfy

Disliked Toilets didn’t have sinks for washing face/brushing teeth etc
No sanitary bins in the ladies toilets

Recommend to friends Visit again

Liked Peaceful and quiet
Loved the bell tent everything was spotless inside
Lovely touch having the fire pit with the wood provided

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From the manager: Thank you for your lovely review, Maria. We’re so pleased you enjoyed the peaceful atmosphere and that you loved the bell tent. It’s great to hear everything was spotless and that the fire pit and complimentary wood helped make your stay extra special.

We really appreciate you taking the time to leave such kind feedback, especially during our very first opening weekend. We hope to welcome you and your family back again soon.

Liked Location, good pitch size, great for access to the lake

Disliked More washing up facilities, shower rooms need to include basin for washing and toothbrushing etc.

Toilets require servicing more regularly

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From the manager: Thank you for your review, Nick. We're really pleased to hear you enjoyed the location, the generous pitch sizes, and the easy access to the lake.

As this was our first weekend open, we’re definitely still learning and really appreciate the constructive feedback regarding the washing-up facilities, shower room basins, and toilet servicing. Comments like yours are incredibly helpful as we continue improving the site and facilities for guests.

We’re glad you had an enjoyable stay overall and look forward to welcoming you and your family back again soon.

Liked Lovely position and each pitch was big enough despite it being very busy.

Disliked Toilets and showers were adequate but there were no wash basins ( apart from three to wash dishes) thus nowhere to clean your teeth.
We were initially asked to pay to go into the lake area. This was not made clear anywhere on the website or in the ( many) emails we received before arriving.

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From the manager: Thank you for your review, Bridget. We’re so pleased you enjoyed the setting and the spacious pitches, especially during such a busy weekend.

As this was our very first weekend open, we’re still learning and really appreciate your helpful feedback regarding the facilities. We completely understand the point about having dedicated wash basins for brushing teeth and general washing, and it’s something we’re already taking on board as we improve the site.

Lake access information and charges were included in our pre-arrival emails, but we appreciate the feedback and will review how clearly this is communicated to guests ahead of their stay.

We’re glad you enjoyed your stay overall and hope to welcome you back again soon.

Liked Next to the lake so perfect for visiting. Bell tents were nice and clean.

Disliked Toilets for dirty and no handwashing area. Washing up area limited to just 1 sink for everything. Showers were ok if working which wasn’t guaranteed.

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From the manager: Thank you for your feedback, Glenn. We’re pleased to hear you enjoyed the lakeside location and found the bell tents clean and comfortable.

As this was our very first opening weekend, we know there are areas where improvements are needed and we really appreciate you taking the time to highlight them. We fully recognise the issues raised around the toilets, showers, handwashing facilities and washing-up area, and these are all things we are actively reviewing as we continue developing the site and improving the guest experience.

We’re glad you still enjoyed your stay overall and hope to welcome you and your family back again.

Liked Bell tents were lovely and beds really comfy too.
Such good location to the lake.
Would love to come again

Disliked No showers at all on first evening.
Showers worked second day and were lovely and hot.

Recommend to friends Visit again

From the manager: Thank you for your review, Jenny. We’re so pleased to hear you loved the bell tents, found the beds comfortable, and enjoyed the location by the lake. It’s great to know you’d like to return.

We really appreciate your honest feedback regarding the showers and facilities. Unfortunately, we experienced unexpected issues with the showers during our very first opening weekend, and while we were working hard behind the scenes to resolve them, we completely understand that clearer communication on site would have made a big difference to guests. Your comments have been really helpful and this is something we’ll improve going forward.

We also appreciate the suggestions regarding additional washing-up facilities and separate lake entry for bell tent guests during busy periods, and we’ll certainly take these ideas into consideration as we continue developing the site experience.

Thank you again for staying with us and we hope to welcome you back again soon.

Liked Great sizes tent pitches, great toilet and shower facilities and a place to wash dishes.

Also had plenty of land to walk your dog!

The lake is stunning and water obstacle course was amazing fun. Myself and my 7 year old daughter took part.

Disliked Camp site has very busy road running along side it - was quite loud throughout the entire night.

Recommend to friends Visit again

From the manager: Thank you for your lovely review, Rob. We’re so pleased to hear you and your daughter had such a great time enjoying the lake and obstacle course together. It’s fantastic to know you enjoyed the spacious pitches, facilities and the surrounding space for dog walks too.

We also appreciate your comments regarding the nearby road noise. Whilst this is unfortunately outside of our control, we do understand it may affect lighter sleepers and appreciate you mentioning it for future guests to be aware of.

Thank you again for sharing your experience and photos, we hope to welcome you and your family back again soon.

Liked Good space between tents so didn’t feel overcrowded.

Also separate enough from the entrances so that it didn’t feel like you were in the ‘crowds’ being overlooked by the other users.

Disliked The traffic on the parallel road wasn’t intrusive on the whole but there needs to be an awareness that occasionally the road noise could disturb light sleepers - this shower is not within the gift of the site to solve

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From the manager: Thank you for your review, Dan. We’re really pleased to hear you enjoyed the spacious layout of the bell tent area and that it felt relaxed and separate from the busier parts of the site. Creating a comfortable environment where guests don’t feel overcrowded was something very important to us, so it’s great to hear that came across during your stay.

We also appreciate your balanced comments regarding the nearby road noise. As you mentioned, it’s not something directly within our control, but we do appreciate the feedback and the understanding shown.

Thank you again for staying with us and we hope to welcome you and your family back again soon.