Alderford Lake

Likte Having stayed on the opening weekend for camping when the site had to issue an apology for the state of things I could see that huge steps to improve had been taken since then. Lots more sinks and handwashing/washing up areas and the toilets were clean, well provisioned - even having a selection of emergency toiletries for sale!

Likte ikke Having booked via pitch up I didn’t receive any separate confirmation from Alderford about camping hence no arrival instructions were provided. The site was very busy as staff were preparing for a triathlon the next day. After waiting a while at an empty reception desk I found some staff at the bar - but when I enquired about check in/getting a pitch assigned staff were clearly preoccupied - asking me “what was it I wanted to know about the camping again?” I was just after basic info - acknowledgement of my arrival, pointed where to go and instruction on whether there were pitches assigned or just pitch anywhere. But this seemed to be unexpected. And I felt like a bother to be honest. Other than this I had no further dealing with staff but the stay was pleasant and fellow campers who were mostly families or triathletes were well behaved and friendly.

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Fra bestyreren: Thank you for your review. It is lovely to hear that you noticed the improvements we have made to the campsite since the opening weekend, particularly the additional washing facilities and the cleanliness of the toilets.

We are disappointed that your arrival was not handled as clearly or warmly as it should have been. Although the team were preparing for the following day’s triathlon, you should still have received a proper welcome and straightforward directions to the camping field. We will review both the arrival information sent through Pitchup and our check-in process to ensure this is clearer for future guests.

We’re pleased that you otherwise had a pleasant stay and hope to welcome you back again.

Likte Brilliant site, clean, tidy, safe and secure

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Fra bestyreren: Thank you for the fantastic review, Adam. We’re delighted you found the site clean, tidy, safe and secure. We hope to welcome you back to Alderford Lake again soon!

Likte Showers after my race. Plenty to do.

Likte ikke Nothing to say.

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Fra bestyreren: Thank you for the lovely review, Peter. We’re pleased you enjoyed your stay and were able to make use of the showers after your race. We hope to welcome you back to Alderford Lake again!

Likte We visited the campsite to take part in the children's and adults' triathlon over the weekend. The location was absolutely perfect and ideally situated for the event. The bell tents were comfortable. The sanitary facilities and showers were clean, well maintained, and in excellent condition. We had a great stay and would happily return.

Likte ikke The only downside was the noise from the main road behind the campsite. There was quite a lot of lorry traffic during the night, and as it's an A-road, it could be quite noisy at times. Other than that, everything was excellent.

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Fra bestyreren: Thank you for your lovely review, Stephane. We’re delighted that the bell tent provided such a convenient and comfortable base for the triathlon weekend, and that you found the facilities clean and well maintained. We appreciate your comments about the road noise, which can unfortunately be more noticeable at night. It’s great to hear you otherwise had an excellent stay, and we would be very happy to welcome you back.

Likte If I could give it a 0 I would! Future campers please read my review as Alderford Lake have advertised their camping facilities in a very misleading way!

Alderford Lake website portrays an image of camping in a quiet area with a lakeside experience.

Likte ikke This is untrue. The camping field sits alongside a very busy A road. The road noise did not quieten overnight. HGVs were bustling along the road continuosly through the night and did not make for a "quiet" night's sleep. We did not sleep.

Check in is at 2pm. Be aware future campers that the lakeside experience that is sold to you is only accessible for about an hour or so after you arrive. The site and all it's facilities including access to the children's park and food completely shuts down at 4.30. There is nothing and no facilities available after this time. No lakeside experience, no play park, no sunset paddle as quoted on their booking page.

The shower facilities are less than basic. And I struggled to find a shower that locked.

I raised my concerns to Alderford. No apology was given. Instead I was completely dismissed.

As an experienced camper I was really shocked and appalled by the lack of information provided at booking, the misleading information to campers on pitch up and their own website for overnight guests. I was also shocked of the lack of customer care.

Do not book!

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Fra bestyreren: Thank you for your feedback, Hayley. We would like to clarify some of the information in your review for future guests.

Although bell tent check-in is from 2pm, guests are welcome to arrive from 9am and enjoy the site throughout our published opening hours of 9am to 4.30pm. Guests can also use the site from 9am until 4.30pm on the day of departure, so access is not limited to the period following check-in.

Alderford is a daytime visitor attraction with overnight camping accommodation, rather than a holiday park operating its attractions throughout the evening. The camping area and its essential facilities remain accessible overnight, but the lake, play area and visitor facilities close at 4.30pm. Unsupervised lake access cannot be permitted outside designated sessions due to serious health and safety considerations and the requirements of our insurance.

Alderford is located near a public main road, and traffic levels can vary. The location of the camping field is shown within our booking information, although we recognise that individual experiences of road noise will differ.

Following your complaint, we inspected the shower locks and the padlock provided for your bell tent. All were found to be working correctly, and we have not received similar complaints from other guests. Had either issue been reported during your stay, our team would have been available to assist.

Your complaint was reviewed by two members of our management team. Although we did not agree that the circumstances warranted a full refund, your concerns were investigated and responded to fully.

Likte Well laid out site...amenities were clean and showers hot...nice big tent...designated area for cooking...someone has obviously put a lot if thought into this and it works well

Likte ikke Tent floor could have been a bit cleaner and we would have swept it if a brush was available...it rained hard and there were 2 puddles on the floor...it would have been useful to have been able to access the adjacent play area

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Fra bestyreren: Thank you for your lovely review, Liz. We’re so pleased that the bell tent was a great introduction to camping for your grandchildren and that you enjoyed the layout, facilities and designated cooking area.

We appreciate your helpful feedback regarding the tent floor, the puddles and the availability of a brush, and we’ll review these points with our team. Access to the adjacent play area is also something we can consider for future stays.

We hope to welcome you and your family back again soon!

Likte Very pretty, lake right next door, fresh water and I think there was a park that you could go in (but we were there too late to check out). Cute honesty box and toiletries if you have forgotten anything. Very quiet. Staff were really nice. Went on the watercourse the next day and all the staff were fantastic and so friendly.

Likte ikke Toilets were pretty horrid to be honest. Claustrophobic and very smelly. Make sure to go camping on the same day as camping. We camped and went the day after where parking ended up costing an extra £5 Uneven ground in most parts so try to remember your levellers if you're in a van

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Fra bestyreren: Thank you for taking the time to leave us a review. We’re really pleased you enjoyed the setting and found the campsite peaceful, and it’s especially lovely to hear such positive feedback about our team on the water course – we’ll be sure to pass that on!

We appreciate your comments regarding the toilets and will take this feedback on board as we continue to look at improvements to our camping facilities.

Just to clarify regarding the parking, this is included for the full duration of your camping stay, including both your arrival and departure day, so there shouldn’t have been any need to pay the additional £5 the following day. We’re sorry if this wasn’t made clear during your visit.

Thank you again for your feedback, and we hope we can welcome you back for another visit in the future.

Likte Once you can gain access into the lake, it's a beautiful place and time to spend a couple hours. Great for the kids.

A brilliant park run on Saturdays at 9am.

Likte ikke Not the biggest fan of the toilets and showers

The booking did not include lake access so I felt we paid way too much for a basic Camping site

Didn't like the location, had to drive everywhere, not the best countryside or nice towns to visit nearby

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Fra bestyreren: Thank you for taking the time to leave us a review. We’re really pleased you enjoyed spending time at the lake with the children, and it’s great to hear you managed to join our Saturday morning parkrun too!

We appreciate your feedback regarding the toilets and showers. We know our camping facilities are fairly basic at present, and this is an area we are continuing to look at improving.

Activities on the lake, such as swimming, paddleboarding and the Aquapark, are booked separately, as these require dedicated lifeguards and safety teams to operate. We do try to make this clear when booking, but appreciate that this may not have been what you expected from your stay.

We’re sorry to hear the location wasn’t quite right for you. We are fortunate to have Whitchurch just a few minutes away, as well as a number of lovely Shropshire and Cheshire towns and countryside spots within driving distance, although we appreciate that exploring the area generally does require a car.

Thank you again for your feedback and for choosing to stay with us.

Likte The site was tidy and clean and including the wash facilities and toilets. It was a nice walk into the town with plenty pubs.

Likte ikke We were very disappointed as you do not actually camp by the lake and it is not even visible from the campsite. It's is mis sold as to do any of the water activities or to even walk around the lake one family were told they needed to pay. When you book on pitch up you see photos of the beautiful lake and swimming but not told it is at an additional cost of £11 to just dip your feet in the lake is ridiculous when camping is already expensive. We expected to be able to at least go for a swim when we were paying £37.50 a night to park on grass with no electricity. The play area for the children can be seen from the camping field but not accessed either as it is all fenced off. It is expensive for something very basic. As a family it would have cost us an additional £40 per day to just swim which when you are there for a bank holiday weekend would be £120 which is just unreasonable. There should be benefits of paying to stay overnight not only 20% off or the camping needs to be cheaper in the first instance. We would not go back unless things change as there are much nicer camping fields at a fraction of the cost.

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Fra bestyreren: Thank you for taking the time to leave your feedback. We're pleased to hear you found the site, toilets and wash facilities clean and tidy, and enjoyed the walk into Whitchurch.

We're sorry to hear that the overall experience didn't meet your expectations. We would, however, like to clarify that our camping pitches are not advertised as lakeside pitches, and our Pitchup listing explains that access to the lake and activities is charged separately. The photographs show Alderford Lake and the facilities and activities available across the wider site, rather than indicating that these are all included within the camping price.

Our camping fee covers the pitch and campsite facilities, with lake admission and activities kept separate so that guests only pay for these if they wish to use them. Camping guests receive 20% off lake admission and activities throughout their stay.

We do appreciate that for a family wishing to use the lake every day, the additional cost can add up, and we understand your feedback that you would prefer more to be included within the camping price.

Thank you again for your comments. We regularly review our camping offering and pricing, and feedback such as this is useful when considering how we develop the campsite in future.

Likte Was great, kids loved it - gutted we couldn’t use the fire but that’s not their fault, deffo be returning

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Fra bestyreren: Thank you so much for the lovely review! We’re really pleased to hear you had a great stay and that the kids loved it.

We know it was disappointing not being able to have a fire, but with the exceptionally dry conditions and recent wildfires, we had to put the restriction in place to keep everyone and the surrounding area safe. We really appreciate your understanding and look forward to welcoming you back to Alderford again soon!