Alderford Lake

Positiv The area was stunning and the bell tents were a great set up. The cafe was fab and there was a big Tesco nearby to stock up. No electric hook up but some sockets near the washing up area so that was fine.

Negativ Sadly the only thing stopping me from returning was the bathroom situation.

They were like being at Glastonbury. If you want to make this a camping destination you need proper plumbed in toilet blocks and showers.

The showers were scolding and the kids couldn’t wash and after 1 day of camping the toilets were absolutely disgusting. The smell was knocking me sick, had to take numerous trips to the cafe or Tesco as I couldn’t use them.

Such a beautiful place but this lets is down. If permanent blocks were built I would come back in a heartbeat

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Vom Platzbetreiber: Hi Alexandra,

Thank you for taking the time to share your feedback.

We're delighted to hear you enjoyed the beautiful surroundings, found the bell tents a great setup, and made the most of the café and nearby amenities.

We appreciate your comments regarding the toilet and shower facilities. Feedback like yours is invaluable as we continue to review and invest in the campsite. Creating the best possible experience for our guests remains a priority, and your suggestions have been shared with the team.

It's great to hear that you'd consider returning in the future, and we hope to welcome you back as the campsite continues to develop.

Kind regards,

The Team

Positiv The drive out

Negativ The unsanitary risk to health that they claimed as a toilet.

Festival on site the previous weekend and clearly no cleaning work carried out on the proceeding 4 days before our arrival, the manager informed us the cleaners would be in tomorrow ( Friday ) unfortunately we arrived Thursday… the attached photos show a small part of the horror of these portaloos! There are worse photos, and we didn’t even bother to look at the showers.

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Vom Platzbetreiber: Hi Mike,

Thank you for taking the time to leave your feedback.

We recognise that the condition of the facilities during your visit did not meet the standard we expect for our guests. Following the festival, additional cleaning and servicing schedules were put in place, and we have since reviewed our procedures to help ensure facilities are maintained to the required standard during busy periods.

We appreciate you bringing your experience to our attention, as feedback like this helps us continue to improve the campsite for future guests.

Kind regards,

The Team

Positiv Site to ourself (probably due to no activities).
Beautiful lake
Good sized pitch.
Staff friendly and suggested alternative places to swim on request.

Negativ Weren’t informed before arriving that the lake was closed for activities- this was a major selling point to go there so could have been communicated to us.
Chemical toilets quite smelly and not cleaned until last day of stay.

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Positiv We had so much fun at the weekend. The staff were absolutely amazing really friendly and helpful. The site was spotlessly clean and the bell tents made camping for a single night so easy!

Negativ As has been mentioned in other reviews the toilets are rather pungent. They are still spotlessly clean and the showers piping hot but do have chemical toilet smell.

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Vom Platzbetreiber: Hi Rebecca,

Thank you for your wonderful review. We're delighted to hear you had so much fun during your stay and that the team made you feel so welcome. It's also great to know you found the bell tents comfortable and the site spotlessly clean.

We appreciate your comments regarding the toilets. Your feedback has been noted as we continue to review and improve the facilities for all of our guests.

We're thrilled to hear you'd like to return for a longer stay, and we look forward to welcoming you back soon!

Kind regards,

The Team

Positiv The lake and cafe.

Negativ This should be advertised as a basic, temporary campsite and priced inexpensively to reflect that just for proximity to the lake. But it’s not and at £35 per night it’s actually an expensive site and facilities are beyond poor.
Very basic, dirty facilities- the toilets and showers were disgusting. They were blocked, not replenished and stank. Also nowhere for handwashing in hot water other than the 1 washing up sink which doesn’t seem very hygienic.
The showers were so hot everyone was coming out with red raw skin and they can’t be adjusted. Not what you need after a day in the lake. They also lost pressure if more than one person was using them at one time so turned to a scalding dribble.
The lake and playarea can only be accessed if you pay entry to lake and until 5pm so advertising a playarea as a campsite facility is not accurate.
There was one bin on the site which was not emptied or swapped so was overflowing and smelly.
The road is noisy all night- nothing can be done about that but worth knowing.
It’s a real shame as it could be so lovely, and the lake itself is great. I appreciate its early days for the campsite and they are still finding their feet with it and maybe have plans to upgrade facilities but that doesn’t excuse unhygienic and unusable facilities. Until it’s upgraded it should be advertised as a very basic, cheap campsite and then people would know what to expect.

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Vom Platzbetreiber: Hi Chesca,

Thank you for taking the time to leave such detailed feedback.

We're pleased to hear you enjoyed the lake and café and appreciate your comments about the potential of the campsite.

We've taken on board your feedback regarding the facilities, cleanliness, shower temperature and pressure, waste management, and how the campsite and its amenities are described. As a new campsite, we continue to review all aspects of the guest experience, and comments like yours help us identify where improvements can be made and where expectations can be communicated more clearly.

Thank you again for sharing your experience. We value all feedback as we continue to develop the campsite.

Kind regards,

The Team

Positiv The proximity to the lake and cafe.

Negativ The campsite was the worst one we have ever stayed at. The facilities are beyond basic, and disgusting. When we arrived on the Friday the toilets were already over flowing and the smell was revolting (there were only 3 other campers on site). To top this off the only hot water to wash your hands is at the washing up sink, incredibly unhygienic. The showers are pointless, when more than 1 is being used it’s just a dribble, a boiling hot dribble, again very unhygienic and unsafe after a day swimming at the lake. The water actually turned our children’s skin bright red. The site is totally unmanned, rubbish bins over flowing (at the start of the weekend) it was particularly busy, so I dread to think how bad it can get. I have had better facilities at festivals….. I understand it’s a new site and there may be teething troubles but the state of the facilities goes far beyond this. It’s not a cheap site, and should be advertised as a temporary camp site, the price should reflect that, but even so it’s so unhygienic and not looked after. It’s such a shame as alderford lake is amazing and the site could be wonderful. It’s clearly a temporary site for the festival but when your paying so much a night at the very least you expect cleanliness and hot water to wash your hands.
Nothing the owners can do, but be aware the noise from the road is constant, all night too!

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Vom Platzbetreiber: Thank you for taking the time to share your detailed feedback.

We're pleased to hear you enjoyed the lake and café, and we appreciate you recognising the potential of the campsite.

Your comments regarding the facilities, cleanliness, water temperature and pressure, waste management, and the overall campsite experience have been noted and shared with the team. Feedback like yours is important as we continue to review and improve our facilities and operations.

Thank you again for your feedback and for giving us the opportunity to discuss your experience with you directly.

Kind regards,

The Team

Positiv Very neat very clean very welcoming very simple. Right next to the lake. Could do with more easy food to buy like a stall would be great with baguettes and pastries. Simple.

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Vom Platzbetreiber: Hi Frank,

Thank you for your excellent review. We're delighted to hear you found the campsite neat, clean, welcoming and simple, and that you enjoyed being right next to the lake.

We also appreciate your suggestion for a food stall offering items like fresh baguettes and pastries. It's a great idea, and we'll certainly take it into consideration as we continue to develop our facilities and services.

Thank you for staying with us. We hope to welcome you back again soon.

Kind regards,

The Team

Positiv The pitches were large
Toilets ok, good idea with the green and red lights to show occupancy
Showers were hot and good pressure
All the staff around the lake were helpful and friendly

Negativ Not being able to access the play area after 5pm
Day visitors parking and having access too tent pitches
Campers to have similar to a fast track to get inside the park

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Vom Platzbetreiber: Hi Jo,

Thank you for your lovely review. It's great to hear you enjoyed the spacious pitches, the shower facilities, and found the toilet occupancy lights useful. We're especially pleased that our lake team made such a positive impression with their helpful and friendly service.

We also appreciate your feedback regarding access to the play area, day visitor parking, and entry arrangements for campers. Comments like yours are valuable as we continue to review how we can improve the experience for both campers and day visitors.

Thank you for staying with us, and we look forward to welcoming you back again soon.

Kind regards,

The Team

Positiv The bell tent was comfy cosy liked the lanterns and info book facilities good

Negativ Check in was terrible never received email giving info which tent, went to reception they had no idea just told me drive down not knowing there's 7 tents and didn't know which one, went back to reception and the email that I should of received then came through with details etc and within this email I then got a 20 % code which in my opinion be a few days before because I like to plan definitely think a few teething issues

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Vom Platzbetreiber: Thank you for your review. We’re so pleased to hear you had a relaxing stay and enjoyed the comfort of the bell tent, the lanterns, information book and facilities.

Thank you as well for highlighting the issue with check in communication. In this case, this was completely our fault due to a miscommunication from the admin team and we appreciate your patience whilst it was resolved. We completely understand your point regarding receiving arrival details and discount information earlier to help with planning ahead.

We’ve already put measures in place to improve this process and make arrival information clearer and more timely for future guests.

Thank you again for your feedback and we hope to welcome you back again soon.

Positiv The lake was beautiful.

The inflatable aquapark was great fun and well priced.

Great place to wild swim, kayak and paddle board.

The bell tent was a great size and the outdoor space was good with a picnic bench per bell tent.

Would definitely return to the lake for a day.

Negativ The campsite toilets were disgusting, whilst relatively clean they smelt like festival toilets. My nephew was physically sick due to the smell.

The campsite is located too close to a very busy and noisy A road it is impossible to sleep throughout the night. The campsite would have been better situated where the car park was and the car park next to the loud road. Whilst you can't hear the road much during the day it's very apparent when the lake closes, (which is early) and the place is no longer buzzing with people.

The lake closes far too early - closes at 16:30. We were experiencing a heatwave in the May school holidays and having to leave the lake so early was frustrating. Should consider opening until 18:30 especially during school holidays and when the weather is good.

Due to the park being located on the lake site it is not accessible to campers when the lake closes.

Better to take your own kayak/paddle board as 50min rentals aren't long enough slots.

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Vom Platzbetreiber: Thank you for your detailed review, Stuart. We’re really pleased to hear you enjoyed the lake itself and made the most of the activities, and that you found the bell tent spacious with a good outdoor set up. It’s great to hear you’d return for a day visit.

As this was only our second opening weekend for camping, we really appreciate you taking the time to provide such detailed feedback. We recognise the comments raised regarding the toilet facilities and have already begun making improvements following feedback from opening weekends, including additional servicing and facility upgrades.

We also appreciate your comments regarding road noise. Whilst the location itself isn’t something we can change, feedback like this is helpful for future planning and setting expectations for guests.

Thank you as well for your suggestions around lake opening times, access to facilities after closing and activity hire durations. Guest feedback like yours is incredibly valuable as we continue developing the camping experience alongside the lake offering.

Thank you again for visiting and we hope to welcome you back for another day by the lake soon.