Billing Aquadrome

A aimé Loads to do for my 2 boys who particularly loved the pump track.
Venue food was reasonably priced and good value.

N'a pas aimé The use of electric scooters and motorbikes on both the pump track and around the site was ridiculous, no lights on, speeding in the day and night - in my opinion there's a serious accident waiting to happen particularly as most didn't have helmets.
It might have been our pitch but it was noisy with cars driving past after midnight - surely a no traffic movement policy after 10.00 would be sensible?

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A aimé Everything was generally good. Plot was good location, club was good, like train and of course sun was out.

N'a pas aimé Booking (402GSBK6) The none attendance to site alocation to plots - I was allocated to num 6 on ShelDuck 3 only to find that someone had taken it, I was told to take any plot so we took 67 by toilet block but it never had an electrical hook up so plugged into plots 68/69 hook up ( due to daughter on 68 with 69 empty only find after returning from Club that my lead had moved and was running over road and plugged in by toilet block, so lead was being run over for 2 days.

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A aimé We had a great time. The cyclone activity that was on all afternoon was awesome and for FREE!! Evening entertainment was entertaining and had foam party. Facilities were good.

N'a pas aimé The bar/restaurant. Takes ages to get served and ordered food and waiting an hour to be told the food wasn’t coming and had shut food orders for a while. Everyone was starving. That’s the only part I say needs improvement.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We’re delighted to hear you had a great time and enjoyed the Cyclone activity, evening entertainment and foam party it sounds like you made the most of the fun we have on offer!

We completely agree that when our guests visit The Venue for food and drinks, they should receive the service and experience they expect. We’re really sorry to hear about the long wait and the disappointment of finding out your food order couldn’t be fulfilled after waiting so long. We understand how frustrating this must have been, especially when everyone was hungry.

We have been making changes within The Venue to improve our service moving forward, and your feedback is really valuable in helping us continue to improve.

Thank you again for sharing your experience. Making sure our guests have a fantastic holiday from start to finish is it’s in our nature and we hope to welcome you back again soon.

A aimé There isn’t much i can write as a positive. We booked billing Aquadrome as an over night stop to break up a long journey and had we not been travelling for over 10 hours we would have turned around and left

N'a pas aimé We were held at the check in booth for 25 minutes whilst staff tried to find our booking. Eventually with pitch details in hand we were waved off in a general direction only to find our super pitch occupied. After a trip back to check in we were told to pitch anywhere. All the serviced pitches were occupied. So we ended up on a basic pitch as this was the only pitch free.
I was told that when people don’t like the pitch they have been allocated they move where ever they want and there’s not a lot they can do about it when they refuse to move

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us.

We’re sorry to hear that your arrival experience wasn’t the smooth start we would want for any guest especially after a 10-hour journey when the only thing on your mind is probably finding your pitch and putting your feet up!

We appreciate your comments regarding the check-in process and pitch allocation. Our teams work hard to welcome guests and get everyone settled as quickly as possible, and we’ll share your feedback with the relevant teams to review how we can make arrivals even smoother.

We’re also sorry to hear about the issues with your allocated pitch. Our Touring team always do their best to manage availability and help guests where possible, particularly during busy periods.

Thank you again for sharing your experience. We hope that, should you visit us again, we have the opportunity to provide the easy and enjoyable stay you were hoping for because making guests feel welcome is it’s in our nature.

A aimé Nothing

N'a pas aimé Everything

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We’re sorry to hear we didn’t hit the mark on this occasion. It sounds like we had our work cut out for us even the holiday ice cream might have struggled to turn this one around!

We appreciate all feedback, as it helps us understand where we can improve. Creating great guest experiences is what it’s in our nature to do, and we hope we have the opportunity to provide a stay that puts a few more smiles on the list next time.

A aimé There is not much to like about this site,

N'a pas aimé Kids flying around the site on bikes, I actually got hit by one. Rubbish everywhere, dogs everywhere

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us.

We’re sorry to hear that your stay wasn’t quite the experience you were hoping for. Our parks are all about families, fresh air and making memories which means there can sometimes be plenty of energy around the park (and the occasional enthusiastic cyclist zooming past!).

We appreciate your comments about bikes, rubbish and dogs. It can be frustrating when guests don’t make use of the many litter bins available around the park, as keeping our shared spaces clean is something we all play a part in. We also love welcoming our furry friends to the park after all, they’re part of the family too and we ask all dog owners to help us keep the park enjoyable for everyone.

Creating a fun, welcoming environment for families, friends and four-legged companions is what it’s in our nature to do, and our teams will continue to work hard to maintain a great environment for all guests to enjoy.

Thank you again for sharing your feedback, and we hope we have the opportunity to welcome you back in the future.

A aimé Pool

N'a pas aimé Rubbish everywhere - needs collections and someone keeping on top of this more often

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We’re pleased to hear you enjoyed the pool during your stay.

We’re sorry to hear about the concerns you raised regarding litter and the reported issue with the bird near the zip wire. We understand how important it is for our guests to enjoy a clean, safe and welcoming environment, and we appreciate you bringing this to our attention.

We’ll be sharing your comments with our park teams to review. Keeping the park looking its best is something we work hard on, and we know there is always more we can do especially during busy periods when lots of families are enjoying the facilities.

Thank you again for your feedback. Creating a great environment for our guests is it’s in our nature, and we’ll continue working to improve.

A aimé Brilliant place for families with plenty of activities & places to eat.

N'a pas aimé No privacy on pitch with people walking & kids on bikes right next to your motorhome

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A aimé We stayed on pitch A33 which was right by the shower block. We took our frenchie and dogs are welcome everywhere on site which made it easier for us to do stuff the toilets were clean enough and there is plenty of activities to do on site.

N'a pas aimé The ground our pitch was on was awful it was made up of gravel, dust and rocks there was a trench that had been filled but it went directly across our pitch and under our tent this made it uneven inside and even with the carpet down there were some big rocks under there so every now and then you would stand on one and it’s like standing on a plug or Lego!! I had to go buy some different tent pegs because the ground was that hard all the ones I had bent. We only stayed for 2 nights so we put up with it but if I was there longer I probably would of asked to move or went home

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us.

We’re delighted to hear you enjoyed your stay, including the convenient location of your pitch, the dog-friendly facilities, clean toilets and the wide range of activities available on park. Welcoming our furry friends is something we love after all, they’re part of the family too!

We’re sorry to hear you found the ground conditions on your pitch challenging. We have been experiencing some very hot weather recently, which has made the ground extremely hard and dry. Unfortunately, this is one of those occasions where Mother Nature likes to remind us who is really in charge!

Our teams do their best to maintain and prepare pitches, but during prolonged periods of heat and dry conditions, the ground can become much firmer and more difficult for tent pegs. We appreciate you sharing your experience, and we’ll pass your comments on to the relevant teams.

Thank you again for your feedback, and we hope to welcome you and your Frenchie back again for more family adventures soon because creating memorable stays is it’s in our nature.

A aimé There are quite a few things to like at Billing Aquadrome but unfortunately outweighed by the negatives.

The pitches were quite spacious, the water points were frequent, as were the bins.

There was a lot to do that was free if you were staying there (disk golf, pump track, several parks, swimming) and the things that aren't free are quite reasonably priced (£23 for the floating obstacle course for 1 hour).

N'a pas aimé The place was not clean. There was litter everywhere. Cans of beer, fag ends, cans of monster floating in the lake.

The pool was shut the day we had booked on for.

The toilets were never clean in the Shellduck area we were pitched, one day I went in and one was overflowing and from the remaining 5, only one had toilet paper. There was also broken stuff all over the place, broken mirrors, broken locks on a lot of the toilets/showers, broken vending machine etc...

It's also absolutely rammed full of really rough people (I know this isn't the fault of the site but it impacted our stay). I don't have anything against anyone so I'll explain what I mean here, there were loads of kids (and adults, embarrassingly) bombing around on electric schooters, electric bikes etc in really unsafe ways and no one was doing anything about this. There was a guy who must have been about 40 who just kept doing laps around our pitch area on a little monkey bike with his knees near his head. It was pretty funny to be fair but not enjoyable.

There's also a lot of dogs. Not a problem either but they also don't do anything about the dogs barking none stop.

It also seemed like they've tried to put a lot of stuff on one site without much thought to where these things will go, it was all very disjointed, the circus was right at the back of the site, the zip line just went over a field, it could have been way more exciting if they'd put things in better places.

We visited Milton Keynes and Northampton a couple of times. I wouldn't bother. Milton Keynes has signs saying it's going for city of culture 2029. I can only assume they're planning to raze the place and start again. That's to say I didn't think much to the location.

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Réponse du gestionnaire : Thank you for taking the time to share such detailed feedback with us.

We’re pleased to hear there were some highlights from your stay, including the spacious pitches, handy water points, free activities, and the value of some of our paid experiences. We love giving families plenty of opportunities to get outdoors, have fun, and make memories because that’s it’s in our nature.

We’re sorry to hear that some areas of your stay didn’t hit the mark. A holiday should involve relaxing, exploring and making memories… not a mission to find the last surviving toilet roll or dodge a surprise obstacle course of litter! We appreciate your comments regarding the cleanliness of the park, the facilities, and the maintenance issues you experienced. Our teams work hard throughout the day to keep the park maintained, and we’ll be sharing your feedback with the relevant teams.

We’re also sorry that the pool was closed during your visit. We completely understand that when you’ve planned your day around a splash in the pool, finding it unavailable is disappointing. The closure was due to a health and safety concern, which our teams acted on quickly to investigate, resolve, and ensure the facility was safe for our guests to enjoy again.

Thank you for your feedback regarding safety concerns around scooters, bikes, and guest behaviour. We want everyone to enjoy the park while keeping it a safe and enjoyable environment for all, and we’ll share your comments with the team.

We also appreciate your thoughts on the layout of the park and activities. We’re always looking at ways to improve the guest experience even if we can’t promise to rearrange the entire park overnight with a giant game of holiday park Tetris!

Thank you again for your honest feedback. While we’re sorry your stay didn’t fully meet your expectations, we appreciate you taking the time to let us know where we can improve. We hope we’ll have the chance to welcome you back in the future and show you the improvements we continue to make.