Billing Aquadrome

Mi è piaciuto Great facilities for kids with plenty to do and very clean amenities

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Dal gestore: Thank you so much for your lovely feedback!

We are delighted to hear the children had plenty to keep them busy that’s exactly what holidays are all about! From adventure-filled activities to making new friends and creating lasting memories, we love seeing families enjoying everything the park has to offer.

We’re also really pleased to hear you found the amenities clean and well looked after. Our teams work incredibly hard behind the scenes to keep everything looking its best for our holiday guests.

It’s in our nature to create fun-filled family holidays, and we’re so pleased you enjoyed your stay with us.

We hope to welcome you back again very soon for even more holiday adventures!

Mi è piaciuto Facilities great and staff friendly

Non mi è piaciuto No one sticks to allocated pitches. On arrival you find yours taken and are told to ‘just choose another’ very annoying especially when you have requested a specific pitch or locality close to that pitch and been given one on your booking, but end up totally somewhere else. Touring wardens need to be more vigilant.

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Dal gestore: Thank you for taking the time to share your feedback

We are really pleased to hear you found the facilities great and our team members friendly that’s always lovely to hear and something we are very proud of.

We are sorry to hear your comments regarding pitch allocation. It’s in our nature to work hard to ensure all arrivals run as smoothly and fairly as possible. We do allocate pitches in advance to help manage busy arrivals and guest preferences, however on very busy occasions changes can sometimes be made on arrival depending on operational requirements and availability on the touring fields.

We can never guarantee to place guests on a specific pitch or to be close to friends and family, although our Touring teams always do their very best to accommodate requests wherever possible.

We completely understand how frustrating this can feel when you have requested a specific pitch or location, and we are sorry that this impacted your experience. Your feedback regarding vigilance on the touring fields will also be shared with the relevant teams for review.

Thank you again for sharing your thoughts with us

Mi è piaciuto Overall cleanliness, quality of buildings and site, quiet after 10pm, reasonable quality and cost of food and drink. Easy to get to. Entertainment in the evening looked lively and fun. Superb grass spaces!

Non mi è piaciuto 1. Booked on the basis of its published facilities, including on site swimming pool, to be told on arrival it was pre-booked only and had been sold out for weeks. Wouldn’t have stayed had we known this. 2. Check in wasn’t smooth - couldn’t find our booking, then didn’t capture campervan registration so couldn’t get back on to site after 8pm without having to call security (which were helpful but shouldn’t have been needed). Both of these were andhame, but likely happened as booked via 3rd party on pitch up (which is normally excellent!) otherwise we are sure that would have all been fine if had booked using their own website.

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Dal gestore: Thank you so much for your feedback

It’s really lovely to hear how much you enjoyed the park overall, especially the peaceful atmosphere in the evenings, the green open spaces, and the entertainment. We are very lucky to have such a spacious park for families and guests to relax, explore, and enjoy. It’s also great to hear you found the food and drink good value for money too.

We are however really sorry to hear about your disappointment regarding the swimming pool. We completely understand why this was frustrating, especially as it was one of the reasons you chose to stay with us. Our swimming sessions do become very popular during busy periods and can be booked 2 weeks in advance, which we do try to communicate across our website, booking communications, and social media platforms to help guests avoid disappointment.

We are also sorry your arrival was not as smooth as it should have been, while we are pleased our Security team were able to help you when returning to the park, we completely understand this added unnecessary stress to the start of your stay. We do have to ensure we know who is on our park at all times, especially when it comes to vehicle registration for security and safety reasons. Although we do apologise that your vehicle registration was not initially captured correctly, we are also reassured that our system is working as intended and our team were able to support you at the time to resolve this quickly.

Thank you again for taking the time to share your feedback with us and we do hope you may consider visiting us again in the future

Mi è piaciuto Not a lot
Very noisy
Pitch up took too long from gate to find your spot it was if your plot is full find another one

Non mi è piaciuto All of it never going back it was packed too much
2 bar staff for 2000 people
Over crowded
Offered all the amenities most were shut
Very poor think again

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Dal gestore: Thank you for taking the time to leave your feedback.

We are sorry to hear that your experience did not meet your expectations.

During Bank Holiday periods the park can be extremely busy, with thousands of holiday guests and families enjoying the facilities, activities, entertainment, and outdoor spaces. Whilst many guests enjoy the lively atmosphere, we understand that this may not be the experience everyone is looking for.

We are disappointed to hear of the difficulties you experienced on arrival regarding your pitch. Our teams work hard to assist touring guests and we appreciate that this did not get your holiday off to the start you would have hoped for.

We would also like to clarify that activities, venues, and facilities remained open throughout the Bank Holiday weekend, although some areas naturally experienced higher demand due to the volume of guests on park.

Just some of the activities on offer
Swimming
Axe throwing
Park train
Summer Cyclone
Splash park
Foam party
Silent Disco
Tribe den
and these are just the free activities there are many more to take part in

It’s in our nature to listen to feedback and continually look for ways to improve the holiday guest experience. We are sorry that on this occasion we did not provide the holiday you were expecting and appreciate you taking the time to share your comments with us.

Mi è piaciuto Activities

Non mi è piaciuto Arrived Monday 25th May
No-one was on the gate to tell us our pitch number. I called the number to be told my pitch number. Drove down to my pitch number which was hard as loads if children running around. Pitch was taken so I called back and the person told me no one was available to help and she would get someone to call me tomorrow.
I then drove back to the gate where this person said oh just take any pitch
Driving around what appears to be a playground trying to find a slot. Found a pitch to be told by the campers behind you cant stop their the hook doesnt work
2 hours of driving over bumpy ground in and out of kids kicking footballs wr had to park on the end. The lady camper said we could have her pitch as she was leaving in the morning.
Very disorganised and unsafe with no directions and driving a large camper between children trying to find a pitch
Spoke to lots of people on the site they said they had also had lots of.problems.showers in shelduck 2 are freezing
Shop very understocked
The venue pub for food was dirty and sticky even the door handles were sticky
The lakeside bar on the 3rd day whilst waiting in the heat for son to do activities couldn't serve drinks as payment machines weren't working but no water stations anywhere
Left that evening even tho I booked for a week
Such a shame because the activities seemed very well organised just everything else was a let down
Seemed to be ran by young people that didnt seem to be too bothered about campers

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Dal gestore: Thank you for taking the time to leave your feedback.

Firstly, I would like to apologise as there should have been a team member available to assist you on arrival, and certainly not for you to be told that somebody would contact you the following day. This is not the level of service we aim to provide and we are looking into this matter as a priority.

It’s in our nature to want every holiday guest to have a smooth and enjoyable arrival experience, so we are sorry to hear this was not the case for you. We completely understand how frustrating it must have been trying to locate a suitable pitch after a long journey.

We are pleased to hear you found the activities well organised, as our teams work incredibly hard to create memorable experiences for families visiting the park.

In relation to the park shop, due to the exceptionally busy Bank Holiday period, some stock levels became lower than we would have liked. As soon as our teams were able to do so, stock was replenished and deliveries were arranged.

Our venues are regularly cleaned and maintained by our park teams. During particularly busy periods, the focus can sometimes be on serving and looking after large numbers of holiday guests, but as soon as things begin to settle, the teams are straight back to ensuring the venues are clean, tidy, and welcoming. We are sorry to hear you found some areas below the standards we expect.

We are fortunate to have some fantastic, hardworking, and caring team members across the park, so it is disappointing to hear that you felt some members of the team were not as helpful as they could have been.

Thank you again for your feedback. We do hope you may consider returning in the future and allowing us the opportunity to provide the holiday experience we would have wanted you to receive on this occasion.

Mi è piaciuto The friendly staff and all the activities

Non mi è piaciuto The allocation of the pitches didn’t work and for the size of the place it probably would work better just letting Campers choose their own pitch which is what was happening anyway. Why waste time and effort allocating when the system doesn’t work!

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Dal gestore: Thank you for taking the time to share your feedback

We are really pleased to hear you enjoyed the friendliness of our team members and the wide range of activities on offer it’s always great to know these are being enjoyed by our holiday guests. We have an abundance of activities on park for everyone to enjoy, and so many are completely free such as
swimming,
park train,
axe throwing,
and the summer cyclone, to name just a few!

We are sorry to hear your comments regarding the pitch allocation. It’s in our nature to work hard to ensure all arrivals run as smoothly as possible, and we are currently trialling a new system to support this. However, we are sorry that on this occasion it did not work as well as expected for you.

We completely understand your frustration and appreciate your honest feedback. While pitch allocation systems are in place to help manage busy arrivals and ensure fairness and organisation across the park, we are always reviewing and improving our processes based on real guest experiences like yours.

Thank you again for sharing your thoughts with us

Mi è piaciuto Facilities, Showers plentiful, toilets clean,

Non mi è piaciuto Not much shade in and around the Lake when waiting or watching the kids in their activities, let's loud at night, not so much the kids but adults drunk fighting and the smell of weed....

Unable to book pool slots as booked up for days in advance.
Had our electricity unplugged several times and people walking through the plot.

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Mi è piaciuto The air con in the bar area was lovely

Non mi è piaciuto The site was very dirty and areas weren’t kept clean - such s changing rooms and showers, splash pad had lots of rubbish on the floor, just felt grubby.
I only found one locker with a key that worked in the pool meaning that most people had to leave their belongings unattended. Lockers also badly placed for people to access them / get by.

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Dal gestore: Thank you for your feedback

We are really pleased to hear you enjoyed the air conditioning in the bar area during your stay especially during the warmer weather I can imagine everyone was standing in the vicinity of the air con trying to cool down for five minutes!

We are however sorry to hear you felt areas of the park were not as clean and tidy as expected. It’s in our nature to work hard to keep the park looking its best for all our holiday guests.

At very busy times across the park, litter picking and general cleanliness can sometimes become secondary while teams focus on supporting guests and keeping facilities operating smoothly. However, once things begin to calm down, our teams are straight back on it ensuring the park is cleaned, refreshed, and looking tidy again.

We would also kindly ask all our holiday guests to help us respect the park and our wonderful wildlife by cleaning up after themselves. We have lots of bins located around the park, so there really should be no reason for litter to be left on the floor

Thank you also for your comments regarding the pool lockers. We completely agree improvements are needed and we are already working on getting these issues rectified.

Thank you again for taking the time to share your feedback with us.

Mi è piaciuto Axe throwing at the tribe den, very helpfully staff.

Non mi è piaciuto No organisation at booking in, kids every where doing what they wanted, showers and toilets dirty, loud every night till early hours.
Will not be returning!!

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Dal gestore: Thank you for taking the time to leave your feedback.

We are really pleased to hear you enjoyed the axe throwing at the Tribe Den and found the team members helpful a number of free activities!

We are however very sorry to read of your disappointment regarding your stay. It’s in our nature to work hard to ensure our touring guests have the best possible arrival and holiday experience, so we are disappointed to hear that on this occasion we missed the mark for you.

We are a large family holiday park and want children and families to have the best time possible, with plenty of open green space to run around, play, and make memories because that really is part of the holiday experience

That being said, we absolutely understand that all guests still deserve a safe, comfortable, and enjoyable environment. If holiday guests are not following park rules, this is not fair on others staying with us and our teams will challenge rule-breaking behaviour when observed on park.

We are sorry to hear your comments regarding the shower and toilet facilities, our Touring teams work very hard throughout the day to ensure the toilet and shower blocks are kept clean, tidy, and fully stocked. Unfortunately at times some holiday guests do not always follow the facility rules or clean up after themselves, which can impact the experience for others staying on park.

Feedback such as yours is important as it helps us continue improving the guest experience moving forward.

Thank you again for taking the time to share your thoughts with us.

Mi è piaciuto The splash pad for the kids and parks.

Non mi è piaciuto Complete shambles from the start, our assigned pitch had someone in when we arrived. The facilities were always fully booked, Crammed in like sardines on the fields. It wasn’t for us. It’s cheap for a reason.

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Dal gestore: Thank you for your feedback

We are so pleased to hear your children enjoyed the splash pad and play parks during your stay these are always a huge hit with families

We are very sorry to hear your arrival experience was not as smooth as expected and that your allocated pitch was occupied when you arrived. During very busy periods things can sometimes become a little hectic, however our Touring teams do work extremely hard to support guests and get everyone settled as quickly as possible.

We are also sorry to hear activities were fully booked during your stay, our facilities can become extremely popular during peak periods and we always recommend booking activities as early as possible before arrival to avoid disappointment. Activities can be booked 2 weeks in advance and we really do shout this from the rooftops across our website, email communications, and social media platforms to help guests plan ahead and avoid missing out.

We do feel we offer amazing value for money, with so many activities and entertainment options included within the price of the holiday, helping families create special memories together

While we understand the park may not have been the right fit for you personally, it’s in our nature to work hard to provide affordable family holidays packed with activities, entertainment, green spaces, and memory-making moments for all ages.

Thank you again for taking the time to share your feedback with us.