Billing Aquadrome

A aimé Leaving

N'a pas aimé All what everyone else is saying
Not a friendly place at all , doesnt have a nice feeling .Not one person talked to us or said hello .Just came back from a Devon camp and was total opposite.Work vans everywhere and overspiling on other peoples pitches.Rubbish in the lakes.Toilets and showers wasn't cleaned whilst we was there.Swimming pool near impossible to book but only had around 25 people in it .We booked 3 days tp stay as it advertised swimming pool but only got 1 hour in it . Pool was FREEZING cold anyway with most people complaining.
Ordered food and it came cold and other dish had no meat in it when it was ment to so that got sent back .
No welcome pack left for us on arrival.

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A aimé Lots of stuff to do

N'a pas aimé Rubbish everywhere

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Réponse du gestionnaire : Thank you for sharing your feedback! We’re glad to hear you enjoyed the variety of things to do during your stay.

We’re sorry to hear that you noticed rubbish around the park. Our teams work hard throughout the day to keep the park clean and tidy, and we do have bins provided around the park for guests to use. We’d really appreciate it if all our guests could help us by using the bins provided and taking pride in the park during their stay.

We’ll share your feedback with the relevant team as we continue to keep on top of cleanliness across the park.

It’s in our nature to keep our park welcoming and enjoyable for everyone, and we hope to see you again for a cleaner and even more enjoyable visit.

A aimé Nothing.

N'a pas aimé Toilets were dirty, not regularly cleaned. Swimming pool freezing cold. Broken tile but the kids entertain which my son fell on and we had to take him to A&E. The family bikes broken all not working. Can’t book onto any of the activities.

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A aimé Entertainment at night

N'a pas aimé Long queue

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A aimé There wasnt anything I liked about the venue, the only thing we enjoyed was spending time together as a family

N'a pas aimé We was camping, the toilet and shower facilities was absolutely disgusting, so dirty, no hot water for showering, it was ice cold, the pool was absolutely freezing to the point I couldnt get in and my children look forward to swim when we go away and they could only handle the pool for 5 minutes, it was dirty. The whole park needs a deep clean. The activities was a massive let down. I made a complaint at reception and nothing changed.. when camping all we ask for is bear essentials like hot water and clean toilet and shower facilities.

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A aimé Loads of activities for the kids, decent sized pitches. Plenty of toilets which the staff were trying to keep on top of so cleanliness was ok.

N'a pas aimé Electric scooters are a big problem obviously on this site as on numerous occasions we were nearly crashed into by a few individuals riding around recklessly including young children. Do think the site should do something about this rather than just saying there’s a clear ban for them. Dedicating a member of staff to keep on top of this wouldn’t be hard. Also £5 for 1 single swim nappy is completely out of this world so rethinking some of the prices for items they sell would also be a bonus. Apart from all of that it was a nice week

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Réponse du gestionnaire : Thank you for sharing your feedback and for the lovely comments about our activities, pitch sizes and toilet facilities. It’s great to hear that you had a nice week overall and noticed the hard work our teams put into keeping the facilities clean and well maintained.

We completely understand your concerns around electric scooters and reckless riding, particularly when young children are involved. Electric scooters are not permitted on the park, and we do have clear signage and park rules in place. Our teams and security do challenge inappropriate use when it is seen, and we’ll make sure your feedback is shared with the relevant team.

Thank you also for your feedback regarding the swim nappy pricing. We’ll pass this on to the relevant team for consideration.

It’s in our nature to listen to our guests and continually look at ways we can make the park safer and more enjoyable for everyone.

We hope to welcome you and your family back for another great stay!

A aimé Nothing to like about it never worth the 3.5hr drive!

N'a pas aimé The toilets were never cleaned and stuff broken,slide in the pool not working cos there understaffed so they didn’t run it no lockers working ice cream van outside no whippy ice cream paddle boats broken so couldn’t use the staff they did have useless told no coffee in the lake house to find they did the lad didn’t wanna make them the app to book stuff didn’t work most things weren’t on it was horrendous interactive darts the darts boards didn’t work either tbh waste of money nothing fixed looks like it’s mega understaffed

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re sorry to hear that your recent stay did not provide the experience you were hoping for, particularly after making the journey from Somerset.

We appreciate you highlighting the different aspects of your stay, including the touring facilities, pitch allocation, activities and entertainment. We understand how disappointing it can be when some facilities are unavailable or don’t operate as expected, and your comments will be shared with the relevant teams.

We’re pleased to hear that one of our team members at the Lake Club made a positive impression and was helpful during your stay. We’ll certainly pass your kind words on to them.

We’re always looking at ways to improve the guest experience across the park, from our facilities and activities to the service we provide. It’s in our nature to listen to feedback and use it to help us continue improving.

Thank you again for taking the time to share your experience with us.

A aimé The only thing i liked was it was close enough to walk to a decent pub

N'a pas aimé The campsite itself was very un kept, the pitches were not up to standard, the electric hook up was falling down so very unstable. The pitch itself had a lot of potholes in it, so when we reversed on to our pitch it was scraping on our exhaust , the bin area was very untidy and the toilets and showers could do with improving

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re sorry to hear that the campsite and pitch didn’t meet your expectations.

Our teams regularly carry out checks across the pitches and park, and we’ll make sure your feedback is passed on to the relevant team for review.

We’re pleased you enjoyed the nearby location, and we hope you might consider giving us another opportunity in the future.

It’s in our nature to keep improving

A aimé Loverly and welcoming

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Réponse du gestionnaire : Thank you! We’re so pleased you found us lovely and welcoming.

We hope to see you again soon!

A aimé Not a lot

N'a pas aimé Everything needed to be booked by phone app, pool slide not working, bike hie shut, train broken down, bar service slow. On the whole a bit disappointing after a 3 hour drive and we were even put on the wrong pitches

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Réponse du gestionnaire : Thank you for your feedback. We’re sorry that your stay was disappointing, especially after a three-hour journey definitely not the welcome you were hoping for!

We understand that when several things don’t go to plan, they can quickly put a dampener on a holiday.

Our activities do need to be booked in advance and can be booked 2 weeks before your arrival. We shout this from the rooftops through our website, email communications and social media, so guests have plenty of opportunity to plan their stay and book the activities they would like to enjoy.

Thank you for staying with us and for sharing your feedback. It’s in our nature to listen, learn and improve.