Billing Aquadrome

Понравилось Big site, quiet at night though we stayed Monday to Thursday so dont know what its like on weekends.
Lots of activities onsite and bars, swimming pool. A lot for kids to do!
We saw swans and geese which was lovely!

Не понравилось Sadly we weren't impressed by the facilities. We were in the touring field and the toilets near us (in brown buildings, wet room layout) were often left in a state where we couldn't use them. At night the toilets were blocked and overflowing and water was all over the floor, either from the shower or the toilet.
The bigger toilet block was better, though in the ladies many stalls didn't have toilet paper and most of the soap dispensers were empty. My Dad said the men's were very dirty and left in a poor state.
I couldn't find anywhere to recycle, there just seemed to be general waste bins in the touring field. I'm not sure whether there was recycling bins anywhere else on site so I took mine home.

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От менеджера: Thank you for taking the time to share your feedback.

It’s lovely to hear that you enjoyed the size of the park, the peaceful atmosphere during your stay, and the variety of activities and facilities available for families. We’re also pleased you enjoyed seeing the swans and geese around the park one of the special things about being located in such a beautiful setting.

I am sorry to hear your concerns regarding the toilet and shower facilities in the touring area. Our toilet and shower blocks are manned by our park teams throughout the day and into the late evening, so it is very frustrating for us to hear that you found them in a condition that was not acceptable.

This is not the experience we want our guests to have. Our teams work hard to maintain these facilities and follow strict cleaning processes and checks. Unfortunately, we can sometimes find that facilities are left in a poor state by some guests, which can quickly impact the experience for others. We completely understand how disappointing this must be when you are looking to use the facilities during your stay.

We have also noted your comments regarding toilet paper, soap dispensers, and recycling facilities, and we have shared this feedback with the park team for review.

We would always encourage guests to let a member of the team know while on park if something is not as it should be, as this gives us the opportunity to investigate and put things right as quickly as possible.

Thank you again for your feedback. It’s in our nature to listen to our guests and continue making improvements to ensure everyone can enjoy their stay with us.

Понравилось Improved a lot since the last owners
Looks like they've invested a bit
The kids liked the bike track although there was a bit of bullying as no supervision

Не понравилось Very expensive even with the so called wristband discount

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От менеджера: Thank you for taking the time to share your feedback.

It’s great to hear that you have noticed the improvements at the park since the previous owners and that your children enjoyed the bike track.

We have invested millions back into the park and there is still plenty more we want to achieve. We know our holiday guests want more from their stays, and we continue to listen to feedback and make improvements wherever we can.

Our pump track was designed with Silverstone race track in mind and has become a really popular facility with our guests. We always advise that children are supervised by an adult while using our facilities to help ensure everyone can enjoy them safely.

We also appreciate your comments regarding pricing. We work hard to keep our prices as competitive as possible while continuing to invest in the park, improve facilities, and provide great experiences for our guests. We believe we offer fantastic value with the wide range of activities and facilities available, and we are always looking at ways to enhance what we provide.

Thank you again for sharing your feedback. It’s in our nature to listen, improve, and create memorable holidays for our guests.

Понравилось Nice pitch and lots to do for the kids

Не понравилось The toilets and washing facilities were extremely dirty

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От менеджера: Thank you for taking the time to share your feedback.

We’re pleased to hear you enjoyed your pitch and that there was plenty for the children to enjoy during your stay.

I am sorry to hear your comments regarding the toilets and washing facilities. This is not the standard we want our guests to experience. Our park teams work tirelessly to ensure all facilities are kept clean, safe, and presentable, following strict cleaning processes and regular checks throughout the day.

If something is not as it should be during your visit, we would always encourage guests to let a member of the team know while on park, as this gives us the opportunity to investigate and put things right as quickly as possible.

Thank you again for your feedback. It’s in our nature to listen to our guests and continually work to improve the experience we provide.

Понравилось Kids liked the pump track and lots too do

Не понравилось Stayed for one night couldn't get a slot swimming

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От менеджера: Thank you for taking the time to leave your feedback.

We are so pleased to hear that the kids enjoyed the pump track and that you found there was lots to do during your stay.

Our pump track was designed with Silverstone in mind, creating an exciting space where children can enjoy building confidence, having fun, and making memories on the park.

I’m sorry to hear that you were unable to get a swimming slot during your visit. Activities such as swimming do need to be booked in advance through our activities booking link, and our guests can book activities up to 2 weeks before arrival. We are sorry that you were unable to secure a session this time.

We would love to welcome you back for a longer stay so you can enjoy even more of what our park has to offer.

It’s in our nature to want to see our holiday guests return and help create more happy memories for you and your family.

We hope to see you again soon.

Понравилось The exit gate

Не понравилось Toilet facilities. No where near enough , and what was available was very soiled and unhealthy.

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От менеджера: Thank you for taking the time to share your feedback.

I am sorry to hear your concerns regarding the toilet facilities.

From the picture you have provided, it looks like a couple of guests may have entered the facilities with dirty footwear while the floor was still wet. As you can imagine, this can quickly cause the floor to appear dirty, especially in a busy facility used by many guests throughout the day.

Our park teams work tirelessly to ensure our facilities are kept clean and presentable for all our holiday guests. They follow strict cleaning processes and carry out regular checks throughout the day. I am sure as soon as our team had spotted this dirty floor they would have attended and cleaned the area straight away.

We always encourage our guests to let a member of the team know while on park if something is not as it should be, as this gives us the opportunity to investigate and resolve any issues straight away.

Thank you again for taking the time to share your feedback. It helps us continue to improve the experience we provide for our guests.

Понравилось Campsite was a ok.

Не понравилось Not enough toilets and showers
Dirty toilets
Slip and slide was filthy and water was smelly
Inflatable water park water was full of goose poo, felt disgusting

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От менеджера: Thank you for taking the time to share your feedback with us.

We’re pleased to hear the campsite was OK, although we’re sorry some parts of your stay didn’t quite meet expectations. We know a holiday should be full of fun memories not unexpected encounters with muddy floors or a little extra “bird confetti” along the way!

We’re very lucky to have such an amazing park surrounded by wildlife, and we love celebrating the nature that shares the space with us. Our feathered visitors are very much part of what makes our park special, although we understand that keeping areas clean and enjoyable for guests is important too.

Our teams work hard to keep the facilities clean and welcoming, but during our busiest periods they do get very well used. We’ll share your comments regarding the toilets, showers, and water activities with the relevant teams.

Creating memorable family experiences and celebrating the outdoors is in our nature, and we appreciate your feedback as it helps us keep improving.

Понравилось Lots to do for small children

Не понравилось Dirty, the toilets where full of water and mud , some toilets did not even flush and were blocked..not good on a night when there is a big cue to wait for the toilets. Also what toilets do not provide basic hand hygiene hand soap wouldn't go a miss but clearly billing aqua dome feel that washing hands with water is enough.
Duck/ geese poo every where. The slip and slide smelt like sewage would not be surprised if kids are ill after a weekend here.
Also another thing in regards to the toilet was the security kept trying to open the door on my children when going to the toilet even though he saw them going in. Don't think I would return here

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От менеджера: Thank you for taking the time to share your feedback with us.

We're sorry to hear your stay wasn't quite the experience you were hoping for. We know nobody wants a holiday adventure to include muddy shoes, blocked toilets, or unexpected puddles where they shouldn’t be!

Our teams work incredibly hard to keep our facilities clean, tidy, and welcoming throughout the day. We do appreciate that during our busiest periods our facilities are used by a high number of guests, and unfortunately, some guests do not always treat the facilities with the care and respect they should. This is just as frustrating for us, as our teams put a lot of pride into maintaining the park.

We’re a busy with lots happening, especially during peak season, and creating a fun and welcoming place for families is in our nature. Thank you again for your feedback, as it helps us continue to improve.

Понравилось The atmosphere was friendly even to a geordie

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От менеджера: Thank you for taking the time to leave your fantastic feedback!

We absolutely loved reading your comment! We're so pleased you enjoyed the friendly atmosphere and don't worry, Geordies are always welcome at Billing Aquadrome!

Creating a warm and welcoming environment for everyone is in our nature, so it's brilliant to hear that this was part of your experience.

We can't wait to welcome you back for more fun and holiday memories soon!

Понравилось Gifts given to customers. alpacas. Dog gift box.

Не понравилось No option for early check in

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От менеджера: Thank you so much for taking the time to leave us your feedback.

We're delighted to hear you enjoyed the gifts for your dog we know how important they are so why not!! . It's fantastic to know these little touches helped make your stay even more special.

our alpacas are just the very best so much fun!

We're sorry to hear you were disappointed that we don't offer an early check-in option. Although we can't provide access to your accommodation before check-in, you are very welcome to arrive on park from 12 midday to enjoy our facilities and start making holiday memories while your accommodation is being prepared.

Thank you once again for your feedback, we hope to welcome you back again soon because it's in our nature.

Kind regards,

Понравилось This is a lovely family friendly site. Good amenities. Lots for the kids. Clean site with good pitch space. Staff were all very friendly. Special mention to Sherrie for the brilliant alpaca feeding experience! Definitely would return.

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От менеджера: Thank you so much for your fantastic review!

We're absolutely delighted to hear you and your family had such a wonderful stay with us. It’s great to know you enjoyed the spacious pitches, clean facilities, friendly team, and, of course, all the fun on offer for the children.

A huge shout-out to Sherrie! We'll make sure your lovely comments are passed on to her. She'll be over the moon to know she made your alpaca feeding experience so memorable. Our alpacas certainly have plenty of personality (and they know it!), so we're glad Sherrie introduced you to all their quirky characters and made the experience feel so personal.

We can't wait to welcome you back for more family adventures, a few more alpaca selfies, and maybe a cheeky nibble or two from our four-legged friends! After all... it's in our nature.