Billing Aquadrome

Понравилось: Liked the site , pretty big , facilities not bad , nice hot showers ,kids enjoyed themselves, would return

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Понравилось: Pitched we're great very spacious entertainment and actives were amazing

Не понравилось: Bins were overly fully

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Понравилось: Nice big pitches
Park it and set it up
Nice showers
Good venue

Не понравилось: Could do with more bin areas, but only a short walk from our pitch
No shop currently on site even though it's on the site maps

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Понравилось: Lovely, clean, tidy and staff friendly

Не понравилось: This is an only card payment resort which I feel discriminate people who wish to paid by cash. I was not told this or advised about this on booking or arrival at the site
But slot machine are cash doesn’t make sense

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От менеджера: Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you found the park lovely, clean, and our team friendly that’s exactly the experience we aim to provide, and I’m glad that part of your stay met expectations.

I’m genuinely sorry about the inconvenience caused by our card-only payment policy. I completely understand how frustrating that must have been especially when it wasn’t made clear to you during booking or upon arrival. You absolutely should have received a pre-arrival call, which is when we normally go through important details like payment options and other useful information for your stay. I’m so sorry this was missed and will follow up with our team to ensure this doesn’t happen again.

You also raised a really fair point about the slot machines accepting cash I agree it can be confusing. These machines are managed by an external provider, which is why they operate differently from the rest of the park facilities.

Thank you again for your honest feedback it’s invaluable and helps us improve. I really do hope we have the opportunity to welcome you back for a smoother, more enjoyable stay next time.

Понравилось: Absolutely loved the park our pitch was Shelduck Two. Plenty of space and all services on pitch. The showers were spotless. There is plenty of things for kids to do. Highly recommended

Не понравилось: Nothing

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От менеджера: Thank you so much for your wonderful review! We're thrilled to hear you loved the park and enjoyed your stay on Shelduck 2.

It's great to know the pitch layout and facilities met your needs, we are especially pleased you found the showers spotless and that the children had plenty to keep them entertained.

Your recommendation means a lot to us, and we hope to welcome you back again soon!

Понравилось: The swimming pool, the grass spaces to play games with the kids. The kids ace throwing.

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От менеджера: Thank you for your lovely feedback!

We are so glad to hear you enjoyed the swimming pool and the open grassy spaces perfect for games with the children. Great to hear the children had fun with the axe throwing too!

We hope to welcome you back again soon.

Понравилось: Great set up for children, plenty to do in close proximity.

Не понравилось: No shop on site. Timings of train ride not signed anywhere

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От менеджера: Thank you for your feedback we are so pleased to hear you enjoyed the setup for children and the variety of activities nearby — it's great to know the location worked well for you.

We appreciate your comments about the shop, the good news is the on-site shop will be opening very soon, which should make your next visit even more convenient.

We hope to welcome you back again soon.

Понравилось: really good

Не понравилось: pitches a bit small with extra car

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От менеджера: Thank you so much for taking the time to leave your feedback it really means a lot to us.

We have been working incredibly hard behind the scenes to make a number of improvements across the park, and it’s lovely to hear that you enjoyed your time with us. We’re definitely not done yet!! there’s more to come as we continue to make the park even better for our guests and owners.

I’d love to know what was your favourite memory from your stay?

Thank you also for your comment regarding the pitch sizes, we did carefully plan out the space to accommodate both the accommodation and a car, but we really appreciate your feedback and will take another look to see if any adjustments can be made.

We are always open to ideas that help improve the guest experience.

Hope to welcome you back again soon

Понравилось: Entertainment staff

Не понравилось: Most of it
You’ll be extremely underwhelmed and disappointed they are over stretched and not nearly enough staff for the site. There are too many things to put them all on here sorry but will not be returning. We are easily pleased but nobody knew what was going on and when or where our pitch was and we paid for a premium pitch and you have to drive to the venue for entertainment it’s too far to walk. Oh and no WiFi and don’t do the activities they are a rip off and no supervision on the water activities I have a video.

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От менеджера: Thank you for taking the time to share your feedback, we are genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate you highlighting the areas where you feel we could improve.

We’re continuously working to enhance our guest experience, including staffing levels, signage, and activity supervision, and your comments have been shared with the relevant teams for review.

Your feedback will certainly help us as we make further improvements across the park and we do hope to see you again.

Понравилось: For the amount of people staying the shower blocks where kept to a good standard

Не понравилось: When we first got there we was directed to anything the right, I stated I had a fully serviced pitch but there were none left and the guy who was showing us in said its first come first served that is not good enough when you paid for something and never got it. Safety concern with children riding bike the wrong way into on coming traffic.

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От менеджера: Thank you for your feedback. We're really pleased to hear you found the shower blocks maintained to a good standard during your stay.

We’re very sorry to hear about the confusion regarding your pitch on arrival. We understand how frustrating that must have been, especially when you’ve booked a fully serviced pitch. We have now assessed this issue and made improvements to ensure guests are correctly directed to the pitch they’ve booked. Please also note that all our pitches come with electric provided as standard.

Regarding your safety concern, we take guest safety very seriously and are reviewing how we communicate park guidelines, particularly around bike safety and traffic flow, to all visitors.

Thank you again for taking the time to share your experience—it helps us continue to improve. We hope to welcome you back in the future.