Rosetta Holiday Park

Liked: An absolutely beautiful location with a lovely variety of trees and walks

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From the manager: Thank you for your review, We look forward to seeing you again.

Liked: Facilities were excellent- very clean and the showers were warm. Spacious site in lovely grounds- a great on site dog walk which our working cocker spaniels enjoyed!
Peebles is a lovely town and the walk down by the river is scenic

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Liked: Site was fantastic, was busy when I arrived but never felt crowded. I was staying on my own in my caravan with some friends also on site in a motorhome and the staff were incredibly helpful in giving us advice on securing pitches next to each other even though they do not allocate pitches. The ablutions were perfectly clean and warm I could not fault them. Super helpful information booklet given to me upon arrival. Highlight for me as the owner of a high energy dog was the off lead dog walk leading up to two fields which was absolutely perfect for morning and night runs out and anything imbetween.

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Liked: The site was very quiet and peaceful. It's a well manicured site with pretty easy access to the plots. Showers worked fine and dandy and so easy to walk in to Peebles too.

Disliked: Toilet block and grey water drainage areas really need some tlc. They are fine and work well but very dated.

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Liked: Excellent site especially if visiting with a dog lots of space to walk shower block nice n clean.
Nice short walk into peebles
Everything as it should be .

Disliked: Stayed at top of site just before static vans
Pitch 43 wich is a bit close to road so traffic bit noisy specially first thing of a morning

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Liked: 15 mins from Peebles, quiet site.

Disliked: Its run down theres a lot of pitches out of order as the electric hook ups are wrapped in polythene and have not been repaired. 2 toilet blocks with 2 showers in each. Have to put in a 5 digit code to enter but the water was not very hot. You wash your dishes in the shower/toilet block! Not outside! On arrival I was told just to pick a spot! I was told take any from 60 or 40 odd just help your self!
Theres water/disposal points which are stinking if you park near really awful.
I dont think the toilet disposal should be near vans or the same place as fresh water? It was never checked or cleaned and the spill/smell was dreadful. Parts of the site user are crammed in not much space between users. No facilities at all for kids no play park or swings. No WI-FI! Pitches can be very steep! To walk out the pedestrian bridge is broken and barriered off you have to walk around it. Takes about 15 mins to walk into town. Id say someone needs to do a complete refurbish of the place and get it up to a decent standard. It could be a good site with some TLC and better facilities.

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From the manager: You arrived on the Saturday of a busy bank holiday weekend, So most of the pitches were gone, I told you the areas where there was plenty of room. The pitches are not out of order, As explained when you checked in, The areas with the electric boxes covered were the ones that had very soft ground and we don't want the grass tore up and people getting stuck.
The toilet blocks have very hot water, We have lots of guests who are happy with them and it is constant hot water with no timer. We have two blocks, With 2 male showers and 2 female showers in each block. We have washing up areas in all 4 areas inside, As to wash up outside in the rain or cold is not realistic, you had the option to wash up in your own accommodation if this was a problem for you.
The waste disposal points are flushed every morning and we cannot control what people put down them, Or the fact that people don't rinse them after use, They are also in a separate area surrounded by a wall from the water points,
We also told you on check in that we do not assign pitches as a lot of people don't want those pitches and prefer to pick their own. The parts of the park that were crowded is because for some reason, Everyone likes to congregate near other guests especially families and friends. Pitch Up is very clear on what facilities we have and don't have including wifi There are parks very close by for families. A lot of your points are factually incorrect and unfair. The bridge is barriered off as it became a hazard and the other side there is a walk way.
Maybe read what parks have and don't have before booking would be helpful for you in the future.

Liked: Beautiful location plenty trees, interesting history on site
10min walk into peebles / Tesco 7min
Warden phone number / supervision on site,reassuring
Toilet block was fine, 2 showers

Disliked: Having the leaflet read to me, I understand etiquette as not first trip. Despite these, family were allowed to arrive 9pm, pitched up next to us then preceded to erect awning.
Not many pitches so bit busy.
Wasn't sure on pitch layout eg numbered electric boxes
Next to residential road / houses
1 dog bin

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From the manager: Thank you for your review, If you had told us when you checked in that it wasn't your first visit, We wouldn't have gone through the welcome leaflet with you. We have to point out certain things in the leaflet and don't read it all, Things that are important we need to make clear, Like the code for the toilet blocks, where the dog walk is, and other information. WE have to do this as the amount of guests who do not read it and then say 'oh i never read it' is why.
If this wasn't your first trip then the numbered electric boxes have not changed, They are the pitch numbers on the bases as they have always been.

The family you are referring to was an exceptional circumstance, They were allowed to check in as they were stuck for hours and traumatised following a bad accident.

We have one dog bin, We do not charge for dogs and the bins are emptied daily or every other day depending on guests.

We were busy as it was a bank holiday weekend, We have plenty of pitches as a rule, But as with most parks, I am sure they were all busy over the bank holiday.

Liked: The space
Welcome
Location, lovely walk into town

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Liked: Beautiful site with wonderful views. Remarkably quiet

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From the manager: Thank You for your review, We look forward to seeing you again.

Liked: Lovely surroundings and within easy reach of the town

Recommend to friends Visit again

From the manager: Thank you for your kind review.
We look forward to seeing you again :-)