Rosetta Holiday Park

Gostou: Excellent site especially if visiting with a dog lots of space to walk shower block nice n clean.
Nice short walk into peebles
Everything as it should be .

Não gostou: Stayed at top of site just before static vans
Pitch 43 wich is a bit close to road so traffic bit noisy specially first thing of a morning

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Gostou: 15 mins from Peebles, quiet site.

Não gostou: Its run down theres a lot of pitches out of order as the electric hook ups are wrapped in polythene and have not been repaired. 2 toilet blocks with 2 showers in each. Have to put in a 5 digit code to enter but the water was not very hot. You wash your dishes in the shower/toilet block! Not outside! On arrival I was told just to pick a spot! I was told take any from 60 or 40 odd just help your self!
Theres water/disposal points which are stinking if you park near really awful.
I dont think the toilet disposal should be near vans or the same place as fresh water? It was never checked or cleaned and the spill/smell was dreadful. Parts of the site user are crammed in not much space between users. No facilities at all for kids no play park or swings. No WI-FI! Pitches can be very steep! To walk out the pedestrian bridge is broken and barriered off you have to walk around it. Takes about 15 mins to walk into town. Id say someone needs to do a complete refurbish of the place and get it up to a decent standard. It could be a good site with some TLC and better facilities.

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Do gerente: You arrived on the Saturday of a busy bank holiday weekend, So most of the pitches were gone, I told you the areas where there was plenty of room. The pitches are not out of order, As explained when you checked in, The areas with the electric boxes covered were the ones that had very soft ground and we don't want the grass tore up and people getting stuck.
The toilet blocks have very hot water, We have lots of guests who are happy with them and it is constant hot water with no timer. We have two blocks, With 2 male showers and 2 female showers in each block. We have washing up areas in all 4 areas inside, As to wash up outside in the rain or cold is not realistic, you had the option to wash up in your own accommodation if this was a problem for you.
The waste disposal points are flushed every morning and we cannot control what people put down them, Or the fact that people don't rinse them after use, They are also in a separate area surrounded by a wall from the water points,
We also told you on check in that we do not assign pitches as a lot of people don't want those pitches and prefer to pick their own. The parts of the park that were crowded is because for some reason, Everyone likes to congregate near other guests especially families and friends. Pitch Up is very clear on what facilities we have and don't have including wifi There are parks very close by for families. A lot of your points are factually incorrect and unfair. The bridge is barriered off as it became a hazard and the other side there is a walk way.
Maybe read what parks have and don't have before booking would be helpful for you in the future.

Gostou: The space
Welcome
Location, lovely walk into town

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Gostou: Beautiful site with wonderful views. Remarkably quiet

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Do gerente: Thank You for your review, We look forward to seeing you again.

Gostou: Lovely surroundings and within easy reach of the town

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Do gerente: Thank you for your kind review.
We look forward to seeing you again :-)

Gostou: Beautiful, peaceful site within easy walking distance to the town. Clean showers and toilets, never had to wait. The site is beautifully kept. Great walks along the river, lovely shops in Peebles.

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Do gerente: Thank You for your review, we look forward to seeing you again.

Gostou: Just a walk into town, clean pitches. Close to glentress mtb park

Não gostou: Bathrooms/shower facilities could do with a upgrade.

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Do gerente: Thank you for your review.

We look forward to seeing you again.

Gostou: In a nutshell... everything.
Initially chose this site after reading reviews, specifically the manager's responses to preposterous negative comments.
It's an honesty that you don't see very much anymore.
And that's what this site is... honest.
The description is accurate and acknowledges what some customers might describe as short comings. They're not shortcomings. They are what they are; comfortable, functional, clean and whatever negatives you want to try to find, are more than made up for by the beautiful location and the on-site team.
'Big Pete' (staff) apologising for the weather, then insisting that we borrow his umbrella for our short walk into town was a nice touch and sums up what this site is all about.

Não gostou: Nothing.

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Do gerente: Thank You for your kind review.
We are so pleased that you enjoyed your stay with us. It is nice when our guests appreciate what we have and have done their research before booking, So they know what to expect.
We try and be as welcoming as possible and it was so nice to meet you both.
We look forward to seeing you again.

Gostou: We've missed having a campsite in Peebles thats open to tourers. Close enough to the town to walk to the shops, pubs and tea rooms. Nice walks by the river for dogs. Facilities are warm and clean although dated. We'll definitely return.

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Do gerente: Thank you for your review.

We are pleased you enjoyed your stay with us.
We do try and keep our 'antiquated' facilities as clean and warm as possible.
We look forward to seeing you again.

Gostou: Pretty much everything. Beautiful drive from England and back. Lovely site with loads of space. Easy to use showers and toilets. Peebles idyllic. Nice weather and easy walk into town.

Não gostou: We were packing to leave and, despite it being a huge site, the guy chose to cut the grass right up close to us. Very off putting.

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Do gerente: Thank you for your review. We are pleased that you enjoyed your stay with us.

We keep our grounds as neat as possible, We have over 50 acres to cut, The touring area is done on a Thursday between 10-12, Unfortunately as you were still here after 11, The groundsman had no choice but to cut near you.
He stayed as far away from you as he could until you left.
But we have a time scale for different areas and do try not to disturb our guests, We are sorry for any inconvenience.