Trevella Holiday Park

Camping and touring

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• At least one of the party members must be aged 21 or over.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 30 day(s) of arrival.
• Modifications are subject to a £20.00 fee.

Dogs

• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras

• Entertainment passes are included in the rate.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 10 p.m. and 6 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• Skateboards, scooters and roller blades, dinghies, surfboards, inflatables, clothes lines are not permitted.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Occupancy

• Group bookings of 3 or more adults are not permitted (couples and immediate family members excepted).
• Group bookings of 5 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• No hen/stag parties permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.

Pool

• Only park guests are authorised to use the pool.
• The outdoor swimming pool is open between 28/04 and 10/09 (subject to weather conditions).

Reception

• Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Open fires are prohibited.
• Swimming in the lake is not allowed.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• Twin axle vehicles are not permitted on site.