Tencreek Holiday Park

Close

Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

---

1. General

When Tencreek Holiday Park (Dolphin Holidays) accepts your booking a binding contract will be made between the person making the Booking and all adult members of the party (booked persons).

The information contained within the brochure/website is incorporated into this contract. UK law applies to these terms and conditions. The published tariff is inclusive of all taxes at the time of publication. Dolphin Holidays reserve the right to amend prices should any new imposition be placed which affects our holiday prices. Dolphin Holidays reserve the right to make alterations to or withdraw any service without further notifications. Dolphin Holidays reserves the right to make additional charges and to vary such charges from time to time for Services. E. & E.O.

2. Authority to sign

Signatory must be over 18 years old and be a member of the party. Signatory must agree all booking conditions and be authorised to sign on behalf of all adult members of the party. This means that the booking party will jointly and severally be liable for any breach of terms and conditions.

3. Booking and payments

The tariff includes VAT at 5% on electricity and gas usage supplies and 20% on gas and electricity availability charges. The price of your holiday will be subject to the rate prevailing at point of sale. All monies paid are non refundable.

Balances are due 28 days before arrival. If not received we reserve the right to re-let the unit without notice or charge a £20 late payment fee. Dolphin Holidays reserves the right to terminate any booking at any time without compensation or refund.

Dolphin Holidays reserve the right to cancel any booking failing to comply with these booking terms and apply charges as set out below.

If the arrival date is less than 28 days from the date of the booking then full payment is due.

Dolphin Holidays reserves the right to decline any booking without explanation. Returned cheques will incur an admin charge of £10.

You must notify any shortcomings with accommodation,pitch or park to the park reception immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please be aware that we are unable to cancel and refund if you remain in the accommodation/pitch/park after 24 hours.

Please be aware that there is a credit card fee of 2% added to the transaction total. There is no charge for debit cards

4. Alterations

If, once the booking has been accepted by Dolphin Holidays, you wish to make an alteration, please do so in writing as soon as possible to enable us to carry out the necessary arrangements where possible. This incurs a £15 administration charge.

5. Cancellations

Dolphin Holidays operate a Holiday Cancellation Plan. This is optional but is strongly recommended.

Unless notice in writing of cancellation of reservation is received by us not less than 28 days prior to the commencement of the holiday, the booking party signatory will be liable for the full amount due in respect of the reservation. In the event of cancellation for one of the causes specified in the Holiday Cancellation Plan, the booking signatory should then follow the procedure detailed therein.

6. Holiday Cancellation Plan

The campsite will include a cancellation plan in your balance payment request - this can then be declined if not wanted. The price of the insurance is £12.50 per week or part week.

7. Party make-up

No accommodation may be occupied by more than the number of persons specified in the brochure and tariff. Customers are asked to leave the accommodation and its contents clean and tidy on departure. No more than six persons (including children) will be allowed to occupy a touring/tent pitch. The signatory of the booking form will be responsible for all damage done or loss sustained during or as a result of your stay. The booking form signatory expressly agrees that Dolphin Holidays may make a further charge, as may be necessary, to reimburse the company against any liability of theirs to the company including, but not limited to, damage to park property and extra accommodation nights used but not paid for on departure.

Dolphin Holidays caters for families and couples and does not accept groups of all male, female or even mixed groups without prior arrangement. From time to time we cater for groups from schools, clubs etc but again only with prior arrangement.

8. Arrival and departure times

Caravan Holiday Homes are available from 4pm (unless a noon check-in has been pre-arranged). Touring pitches are available from noon. All bookings are until 10am on the day of departure. Off season, these times may be flexible at the park's discretion but for the avoidance of doubt please assume they are correct. We reserve the right to deviate from these times should circumstances dictate. You are welcome to use the park facilities at any time on your arrival or departure date.

Without notification of late arrival your booking will only be held until noon the day following the booked arrival date whereupon it may be relet without notice. If we believe that you have vacated with no intention to return we may also relet without notice. You will not be entitled to a refund.

9. Behaviour

Dolphin Holidays reserves the right to decline accommodation and to demand the immediate withdrawal of any person not complying with booking conditions or behaving in a way that is detrimental to the park or the comfort of other visitors, in these circumstances the party will not be entitled to a refund of monies paid.

10. Vehicles

Commercial vehicles, vans, and boats are not allowed on the park without authorisation from the park manager. Consent can be refused without explanation. Only one vehicle per pitch is allowed, extra vehicles must be booked in at reception. All vehicles must be registered, taxed and insured in such a way to make them 'road legal'. For security reasons all vehicles must have Dolphin Holiday badge/sticker prominently displayed. Driving is not permitted between the hours of midnight and 530am.

11. Children

The signatory is responsible for both the behaviour and welfare of children whilst at our parks. Children under eight must be accompanied by a responsible adult at all times.

After 7pm children under 12 must be accompanied by a responsible adult whilst in bar areas.

Non swimmers and children under eight years must be accompanied by a responsible adult at all times when using the swimming pools.

12. Weather

Dolphin Holidays cannot refund any monies as a result of inclement weather.

13. Pets

Pets are not allowed in public buildings.

Dogs must be on leads at all times and well behaved - unruly, noisy, messy dogs cannot be tolerated and shall be treated as a breach of terms and conditions.

14. Liabilities

Except in the case of personal injury or death, Dolphin Holidays total liability to the booking party in the respect of all claims arising from your stay with us shall not exceed the total cost of your holiday.

Dolphin Holidays cannot be held responsible for any loss the booking party may suffer as a result of any act, by any person other than Dolphin Holiday employees. Dolphin Holidays cannot accept any liability whatsoever for any personal property damaged, lost or stolen whilst the booking party is holidaying with us.

Dolphin Holidays shall have no liability for any matter that is not brought to the attention of the park management during your party's stay.

Lost property

A handling and packing charge of £8, with the guest paying for delivery, is made for returning lost property. Please notify us as soon as possible. Lost property is not stored indefinitely and after a short period it is given to charity.

15. Breach of terms and conditions

Dolphin Holidays reserves the right to decline accommodation and to demand the immediate withdrawal of any person not complying with any booking terms and conditions. In these circumstances the party shall not be entitled to a refund of monies paid.

15. Ticketed events

Dolphin Holidays has no control or involvement in the ticketing of certain events. Where tickets are sold as a separate item to accommodation (i.e. Looe Music Festival, Seaside Rock, Colin Fry Tour, firework show etc.), we cannot accept any responsibility at all to do with the event.(i.e. injury, amendments, cancellation, etc).

We cannot accept any responsibility or pay any refund, compensation or any sum for any changes or cancellation of any advertised or confirmed line up or programme, even to the extent of part or full cancellation of the event/s, which may have been the only reason for making the booking. If we obtain a refund or partial refund from the organiser, it will be passed on to you.

When an event is cancelled, postponed or curtailed in anyway the cost of accommodation cannot be refunded.

Close