Whitlingham Broad Campsite

Thank you for taking the time to review us - we hope to welcome you back to Whitlingham again

Thank you for taking the time to review us - The play area was new on site this April and has so far proved very popluar.

Our bathrooms are checked and cleaned regulary, at busy times they can of course become dirty within half hour - However our staff do keep on top of this - if found to be unsatisfactiory while on site - our staff can deal with this very quickly. we do prode ourselves that many of our reviews praise how clean our site is so we can only apologise that you found them to not be this during your visit. We are looking at our staffing schedule for next season in the hope to make further improvments.
The hairdryers are provided as an extra service, at the small charge of £1 - as we do not charge extra for hot water etc we feel this is very fair to keep our pitch prices as low as os possible.

We hope to accomodate you once again o site and are always availible by phone shoulf you wish to discuss your stay

Thank you for taking the time to review us - we are glad you enjoyed your stay in the wonderful Whitlingham and will pass your commets on to the rest of the team

Thank you for taking the time to review us

We feel its a shame that you seem to of not enyied your stay here with us - I will do my best to addess your points raised

1. Tent campers have a choice to choose where to pitch from either field, and in the lower field you can drive right in. There is also an access road to unload your kit next to your pitch should you choice to pitch in the upper car free field
2. The toilets are regularly checked and cleaned - on dewey mornings of course some grass can make its way into the facilities - the nature of camping on a field, this is always dealt with as quickly as possible first thing
3. The extras on site are provide for convience only - your are welcome to purchase these items from elswhere and bring to site. Our logs etc are resposibly and localled sourced
4. There is a A road up and behind the park, traffic noise can be heard faintly if the wind is in the right direction, Whitlingham Lane that is the Access to the park and campsite has very little traffic, only serving the park and a few houses
5. Ther playground was removed by the country park due to wetaher damage- however this is being re-erected by the park in due course, there is also a large village play area less than a mile from site
6. Our play area is fenced and we lock the gates at dusk to restrict noise into the early evening. Unfortuantluy staff can not constantly control children who wish to climb this fence, there is signage at the entrance to the park asking parents to suoervise thier children - any problems with this that are reported to us will of course be actioned

I hope this informtaion is useful - we are of course availible on the phone should you wish to discuss these points. and welcome any feedback as we are always looking to improve our offer

Thank you for taking the time to review us

Just to address your points raised:

We are happy to discuss the issue of your booking with you if you would like to be in contact. It was not clear from your booking that you had a trailer tent. we thought you had booked a tent and a trailer - for which we do have a small extra charge. At no point did we demand money from you and once it was clear that your tent was in fact a trailer tent, no extra monies were paid. We have worked with pitch up to now make this even clearer on the booking

We do have to draw the line at check out somewhere and 11am is that for us - upon booking this is advertised and a late check out can be added as an optional extra, if you do not wish to stay later then of course no fee is charged, This is due to our location within a country park, and of course making pitches availible for the next camper in busier times

There is indeed water taps in both field, so you would never be more than a 20 second walk from one

I hope this answers your points - we are happy to discuss anything further and feel it is a shame that a misunderstanding has left a bitter taste - especially as our staff very kindly helped search for your lost property after you left, and non of your points were raised with us on site. We of course struggle to rectify problems after your departure.

Thank you for your excellent review - Whitlingham really is a wondrful place to be

Thank you for taking the time to review us

We do have some pitching restrictions as set out on the booking information - on busyier days, we keep a close eye on this to allow eveyone to have plenty of space

We are sorry you exerienced cooler water while on site - since upgrading our new system this year, it is simply a case of flicking a swith and more hot water can be produced - if reported to us on site this can be easily rectified. Our staff have founf no problems on their regular checks. and we have not had any reports that the water has run out - We will however now keep a closer eye on this.

Our bike hire is on trial this year and we have yet to find anywhere locally offering this at anything less that £6 per hour, if we priced any lower it would not be viable to have this service for our campers - we are soory if you found this overpriced, we do however feel it is very reasonable

We are sad to hear that it is the case that you may not return as Whitlingham is a glorious place to be

Thanks for your review... and we look forward to welconing you to site again

thanks for taking the time to review us - we will pass your comments on those at The White Horse in Trowse also!

We are open all year around, so yes do come and join us in term time also!

Thank you so much for your review - Happy anniversary again and hope to see you chilled out in the grass some time soon