Whitlingham Broad Campsite

Camping and touring

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 16 day(s) of arrival.
• Changes cannot be made once you have booked.
• Modifications are subject to a £25.00 ($32.98) fee.

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 16 or over.
• Unsupervised minors must have a letter of authorization from their parents or legal guardian.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The park will send you further check-in information 1 day(s) before your arrival.
• Units will be allocated on arrival.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 25 consecutive nights.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• Disposable barbecues are not permitted.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The grocery shop is open between 05/01 and 10/20.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of £65.00 ($85.76) will be charged for unclean units upon departure.

Occupancy

• Group bookings of 1 or more units travelling together are not permitted via Pitchup.com.
• Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).
• No bachelor/bachelorette parties permitted via Pitchup.com.
• Single-sex bookings of 6 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is closed from noon to 2 p.m.. No arrivals are permitted between these times.
• Reception is open from 9 a.m. to 7:30 p.m. between 05/01 and 09/04 and between 09/05 and 05/01.
• Reception is unmanned after 7:30 p.m.. Please inform the park while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.

Sites

• Minimum spacing of 2 metres between pitches.
• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
• Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
• You must follow management instructions when setting up your tent/rig and related equipment.

Vehicles

• Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
• Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.
• The car is only included in the rate if you are traveling with a camper, trailer tent or tent. Cars are not permitted when traveling with a motorhome/RV.
• The charging of electric vehicles is not permitted on site.
• Twin axle vehicles are not permitted on site.
• Units heavier than 3500 kilo are not allowed.
• Units longer than 7.5 metres are not allowed.

Visitors

• Visitors are not permitted on site.
• Visitors’ cars are not permitted on site.