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Will Pitchup be refunding deposits for stays cancelled due to Coronavirus, despite being ‘non refundable’?


Pitchup is offering to refund your deposit against a future stay booked within 3 months after your arrival date. Most of Pitchup’s costs, such as advertising, staffing and payment processing costs, are incurred in the lead-up to the booking. As such, unfortunately we are unable to refund deposits where the reason for the cancellation is outside our control.

For example, if your arrival date was 12th May, this means that you have from now until 12th August to make a new booking. This booking can be for stays at any point in 2020, or even 2021: there is no limit on the new arrival date.

To use your existing deposit against a future stay, contact us with your new booking reference (made within 3 months of your original arrival date). We will refund the lower of your two deposits back to your original card.

Please consider moving your booking to a new date with the site instead of cancelling completely.

If there are exceptional circumstances (for example serious illness), please contact us. We will be keeping this policy under review as developments unfold.

Your travel insurance may cover certain non-refundable cancellation costs: however this is likely to apply only for countries with government restrictions in place. Further information on travel insurance and coronavirus is available from the Association of British Insurers.