Billing Aquadrome

Liked Not much to be honest but if I had kids it may of been different

Disliked Dirty run down sites, NO management did not get my booked space was just told “if someone is on your pitch just go anywhere!!!, next day I had an angry couple saying I am on there pitch , very noisy unruly loud kids , ban scooters and enforce speed limits for STAFF SECURITY guests AND kids/adults on scooters

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From the manager: Waaaw you didn’t like anything? That’s a real surprise to us, as we’ve been working so hard over the past year to invest back into the park. We’ve developed a number of exciting new areas and our park isn’t just for families with children it’s also a fantastic place for guests who want open spaces, peace, and the stunning surroundings gifted to us by Mother Nature herself.

Our beautiful water locations are a must-see, and our Lake Club is the perfect spot to kick back, relax, take in the views with a drink, or enjoy some of our famous gelato (talked about everywhere it really is that good). Add in our entertainment programme and you’ve got so much to love!

I can promise you, our park is definitely not run down. Of course, there are areas that still need work, but we’re on it we’ll never shy away from hard graft because we know why we’re here: for our holiday guests and owners. It’s in our nature.

I am sorry regarding the touring issues. We have a dedicated touring team to assist guests and we’re looking into why some weren’t placed on the correct pitch my apologies for this. Being a large park, we welcome a wide variety of people, all here to laugh, relax, and make memories together. That’s what it’s all about! As for scooters, we’re also working to ensure improved safety around the park.

Thank you for your feedback we take on board all your comments and will keep working to make the park the very best it can be.

Liked All the facilities were great plenty of camp soace, theres loads to do for really reasonable prices, people are very considerate and arent loud through the night and the food was very good too

Disliked Wish we could book some facilities last minute but understand its busy in holiday times

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From the manager: Thank you so much for your feedback! We’re thrilled you enjoyed our facilities, plenty of space, and all the fun activities we have on offer. It’s fantastic to hear our guests are considerate and keep things peaceful at night we love a happy, relaxed vibe!

We totally understand wanting to book facilities last minute holiday times are super busy, but we’re always looking for ways to make it easier for everyone to get involved. And yay for the food we’ll pass on the kudos to our amazing catering team .

We can’t wait to welcome you back for another fun-filled stay!

Liked Cleanliness of toilets and showers, conscience of onsite shop and arcades and activities for the children.

Disliked Pitchers on gravel are close together and not everyone adhere to the way they are supposed to be facing.

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From the manager: What fantastic pictures memories being made right there! Our touring team are dedicated to making your stay the very best, so keeping the shower blocks sparkling clean is just a must from us to you. We’ve worked so hard to provide an outstanding entertainment and activities programme, so we’re absolutely thrilled you and your family enjoyed it all that effort is so worth it when we read feedback like this!

From our side, pitches should be hardstanding, grass, or super pitches I’m sorry some guests sometimes get a little too excited with their set-up. Please do always reach out to our Security or Welcome Team if things get too loud or not quite right; they’re always happy to help.

Thank you again for your lovely feedback it’s in our nature to make holidays feel special!

Liked Everything

Disliked Not applicable

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From the manager: Wow what a great picture! We’re absolutely thrilled you loved everything about your stay that’s music to our ears. It’s in our nature to make sure every moment feels special, and hearing “most great place!!!” just makes our day. We agree we are the best place to be and we can’t wait to welcome you back again soon!

Liked We really enjoyed our selves whilst we stayed, so much to do, local to shops pubs.. the parks my son loved and also the pump track. Inflatable slip and slide and bouncy castle was good. The entertainment was really good.

Disliked The attitude of the staff in the entertainment. None of the machines was being filled and we was asking for the 2p machines to be filled so the kids could play them. When we knocked the door a few times to arcade staff room. The lady with blonde hair was sat on her phone everytime. My partner accidently bumped his bag on the older guys shoulder briefly walking past and he was so rude and aggresive. He stated watch what your doing. And my partner said I'm sorry it was my bag I didn't mean to. But there was really no need for that. No one was speed watching people driving around the camp, whilst there's children about and just people generally walking on the roads to get onto there site. Also it states no dogs off leads. I had 2 dogs kept on leads all the time. Yet there was a lot of dogs off the leads, and a lot of dog poo at the back of shelduck 2.. left without being picked up. The train wasn't on this week which we would of loved to have gone on. The swimming pool is great but the slide didn't stay running very long. So everytime we went in my son had about one go on it. This has no put us off our stay, we just hope those things are improved.

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From the manager: Thank you so much for your feedback we really do appreciate you taking the time to share your experience. We’ve worked incredibly hard to provide the very best facilities, along with an outstanding activities and entertainment programme. There’s been a huge amount of work going on behind the scenes, and we certainly haven’t stopped there. It’s in our nature to be the best, which is why we continue to push forward with improvements and have invested millions back into the park in just the past year. When we look at how much has been achieved already, we’re proud but also determined to keep going.

I was really surprised to read that you didn’t enjoy our entertainment teams, as they are some of the very best around and are always keen to ensure everyone has the best time. That said, I am very sorry to hear of the rudeness you experienced from some team members. This is not the standard we set, and I will be looking into this as all of our park teams are expected to be helpful and friendly at all times.

Regarding the arcade, this is run by an external company, but I will ensure your comments are passed on to them. I also want to acknowledge your points around speeding vehicles, dogs off leads, and dog mess left behind these are issues we are continually addressing as guest safety and comfort are a priority for us. The train and pool slide are also areas we’ll review to make sure families get the most enjoyment out of their stay.

I’m so pleased you and your family enjoyed the parks, pump track, inflatables, and activities it’s great to hear your son had such fun. We’re glad this hasn’t put you off visiting us again, and I can assure you that we’ll be working hard to improve on the areas you’ve highlighted.

Liked A great place for a weekend with kids, with plenty of attractions and plenty of space. Clean restrooms, and peace and quiet after 10 PM. Two graywater dumps and three or four for chemical disposal, plus multiple drinking water intakes. Reasonable prices.

Disliked no firepit after 10pm.
poorly stocked shop
high prices for some attractions

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From the manager: Thank you for your feedback! We’re thrilled you enjoyed a great weekend with the kids and found plenty of space and attractions to keep everyone happy. Our touring teams work hard to ensure everyone is safe after dark, so you can relax knowing we’ve got it covered.

Our park shop is usually fully stocked with everything you could want maybe you came just before a delivery, but we promise it’s normally brimming with goodies! As for prices, we work hard to keep them reasonable for everyone, and our touring area is set up to make your stay as smooth as possible.

We love your comments and can’t wait to welcome you back soon for more fun-filled adventures!

Liked Great for kids

Disliked No one to take you pitch.
I had to park up and spend 40mins to find our pitch - we were not the only ones
When found our pitch someone else was parked on it
Found another pitch but turned out to be thorough fare access to a bridge with multiple walking through our pitch …not relaxing at all
Bins were over flowing with rubbish and broken glass mixed in with the hard standing gravel
Place was disgrace for money charged …much better out there for fraction of the cost

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From the manager: Thank you for your feedback! I’m genuinely surprised to read this, as our touring teams are always on hand to guide guests to their correct pitch it sounds like we missed the mark for you this time, and I do apologise.

We’ve just added more bins across the park to make it super easy for everyone to put litter in the right place, and our teams do challenge anyone we see leaving mess on the floor that’s definitely not where it belongs!

We work hard to ensure our prices are low for everyone, so I don’t think you’d get as much as you do at our park at such a low price. We’re so glad you found the park great for children, and we hope to welcome you back soon for a smoother, more relaxing stay.

Maybe next time we can get a 10!!

Liked Excellent, fantastic for young children especially, but great place

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From the manager: Woohoo! Excellent, fantastic, and a great place all rolled into one we’ll take that any day!

We love that the little ones had a blast (though let’s be honest, the grown-ups usually end up having just as much fun too).

Thanks for the private nudge too we’ll keep being that “great place to be,” because hey… it’s in our nature

See you again soon for even more smiles (and maybe a sneaky dance at the evening shows).

Liked Entertainment and activities both paid and free. Large site with plenty of things to do for young children

Disliked Lack of signage on the site and many of the staff appeared very badly trained. They were pleasant but often had no idea where things were… eg they didn’t know where activities were happening and it wasn’t clear on the programme. Bar staff told us mini golf was £5 despite previous day it was free. Cleaning staff at shower block mopped out regularly but in response to a blocked washing up sink just said that she couldn’t get the plug out. Eventually one of the visitors prised it out.
Total lack of shade … needs cover or umbrellas in the Venue area

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From the manager: Thank you so much for your feedback We’re really glad you enjoyed the entertainment and activities our teams work hard to make sure there’s always something fun for the little ones (and big ones too!).

We’re truly sorry that communication wasn’t as smooth as it should have been all of our team members do know what’s on and where, so clearly we dropped the ball here . We’re working on tightening this up so that next time you’ll get clear answers straight away.

We totally agree about the signage we’re already working on providing better signs across the park so it’s easier to find everything without having to ask twice. Shade is also something we’re looking into because we know it makes a huge difference when you want to relax in the sunshine .

Thank you again for letting us know we’ll keep improving because making sure our guests have the best possible time is always our top priority. It’s in our nature

Liked As always we enjoy the entertainment, the pool, the train, skate park. We loved the water park too.

Disliked There was a lot of rubbish around the park which isn’t your fault but a shame. It would be good if you could build a smaller skate park for younger children

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From the manager: Thank you so much for your lovely feedback we’re thrilled you enjoyed the entertainment, the pool, the train, the skate park, and especially the water park! We love seeing our guests making the most of everything Billing has to offer.

We completely understand your comment about the rubbish and you’ll be pleased to hear we’ve just invested in more bins around the park to help encourage everyone to pop their rubbish away properly. We’ve got so much to do and see here at Billing, and keeping the park looking beautiful is all part of the fun.

And your idea about a smaller skate park for younger children? Love it! We’ll pass that on to the team for future plans.

We hope to see you again soon for more water splashes, train rides, and big smiles!