Billing Aquadrome

Positiv How can I put what I liked when items have been stolen

Negativ All service pitch poor maintenance on ground around caravan turned into mud bath with the slightest of rain
Furniture stolen from around caravan
Campers partying until early hours
Security no patrols if so they would have put a stop to it

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Vom Platzbetreiber: Thank you for your feedback.

I’m genuinely sorry to hear about your experience, and I appreciate you taking the time to share your concerns.

We do have both security and welcome teams who walk the park regularly to ensure everyone is safe, respectful, and following park rules. That said, if we are not alerted to an issue at the time, we may unfortunately miss something as I’m sure you can appreciate, our welcome teams cannot be everywhere at once.

I'm also surprised to read about the condition of the pitch, as our service pitches have been developed to avoid becoming overly muddy during light rain. Naturally, with heavier downpours, the ground can become wet, and if guests are not being mindful, this can lead to areas becoming muddier than normal just as it would with any grassed area.

I have not been made aware of any reports of stolen furniture, but I will certainly look into this further. We take concerns like this very seriously.

We want all guests to enjoy their time away while also being considerate of others, and we encourage anyone experiencing disturbances to notify the team so we can address them swiftly.

Thank you again for your comments.

Positiv How helpful staff were - shout out to Ian & Kevin who went above and beyond to help me while my car was in garage nearby from pitching my van to general help

Negativ Nothing

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Vom Platzbetreiber: Oh we LOVE a good shout out! Huge high-fives to Ian & Kevin our very own holiday heroes! From pitching vans to saving the day while your car was in the garage, they’ve clearly still got their superhero capes on!

Thanks so much for the fab feedback we’re so glad they could help and we hope the rest of your stay was just as smooth (with or without wheels!).

Positiv Great facilities very friendly and helpful staff - nothing was too much trouble for them

Negativ Nothing

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Vom Platzbetreiber: We’re jumping for joy reading this thank you so much!

Absolutely, if we can help our holiday guests and owners, we’re there in a heartbeat. It’s what we’re all about!

So glad you enjoyed the facilities and found our team friendly and helpful we’ll make sure your lovely words get passed on to them.

Can’t wait to welcome you back soon for more good times!

Positiv Good value for money play parks were.good the bike track too swimming pool was.ok better for younger kids but no shallow area for really small ones the waterpark was good fun but actually another company so cost for 4 people almost as much as the holiday was lots of other stuff to do to but most better suited to smaller children.also all the staff we interacted.with were nice and friendly. Lots of geese and ducks all over the park but did mean goose n duck poop all over the place too.

Negativ There was no choice of pitch just area but they put us right next to where another van and a building which was having work done on it and the closest water point was half way across another field and the taps in the toilet block went of so fast you couldn't get hands back under fast enough to wash them

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Vom Platzbetreiber: Thank you so much for your feedback we’re really pleased to hear you found great value in your stay and that your family enjoyed the play parks, bike track, and of course the splash park fun!

We’ve worked hard to keep prices as low as possible across the park so all our guests can enjoy their holiday without stretching the budget.

Our park teams are the heart of what we do always happy to help, full of smiles, and committed to making your break special. We’re proud to be part of the memories you’re making.

We also feel lucky to be surrounded by so much wildlife the ducks and geese are a regular part of life here. Yes, they may leave a little mess behind, but we see it as a small price to pay for the joy of nature all around us.

When you book your holiday, you also book a pitch type and area. This ensures fairness and helps us manage bookings properly so everyone gets the best experience possible.

Regarding the taps in the toilet blocks thank you for flagging this. We’ll get the team to check them. We’re mindful of water usage, as we want to protect our environment and keep things sustainable, but hand-washing definitely shouldn’t feel like a game of speed reaction! We'll look into this right away.

We hope to welcome you back again soon and fingers crossed, next time we’ll turn that great feedback into a glowing 5-star review!

Positiv Great site with loads of activities for all of the family highly recommend

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Vom Platzbetreiber: Thank you so much for the lovely feedback we’re absolutely delighted you had a great time!

It’s fantastic to hear you enjoyed our park and all the activities we have to offer there really is something for everyone, and we love knowing the whole family had fun!

Your recommendation means the world to us, and we can’t wait to welcome you back for even more adventures soon and a 10/10

See you soon

Positiv Ein toller Platz für Familien mit Kindern mit einer guten Ausstattung: saubere Duschen, die meisten Toiletten waren ok und es gibt zu diesem Zeitraum genügend freie Waschmaschinen um die Wäsche einfach nebenbei zu machen

Negativ Leider haben wir unsere Kinder nicht dabei, in der Bar nur Kartenzahlung, der versprochene Shop hat aktuell geschlossen und der nächste ist 6 Milen entfernt. Da unsere Vorräte zu Neige gehen sind wir um nur eine gebuchte Nacht ganz froh…

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Vom Platzbetreiber: Thank you for your feedback we’re so glad you enjoyed the park’s family-friendly vibe and appreciated the clean facilities!

Sorry to hear the shop situation was a bit of a let down. The exciting news is... it’ll be open very soon! So next time, no need for a 6-mile supply run. Until then, there is a garage just a short stroll away for any must-haves.

You’re also welcome to book a grocery delivery to the park, but just a heads-up you’ll need to meet the driver at the main gate, as delivery vehicles aren’t permitted to enter the park.

Also, you're absolutely right we’re now a fully cashless park, so it’s card or contactless all the way. We totally get that this can catch guests off guard, and we’ll make sure the message is even clearer going forward.

We’d love to welcome you back again soon hopefully with a fully stocked shop, fewer surprises, and maybe even the children in tow!

Positiv Lakes and river beautiful, lots to do but unfortunately when we were there the weather was too hot for us and our dog to take advantage of everything.

Staff on site were friendly and happy

Site was clean and tidy

Negativ Website could be more informative, actually showing menus and prices for the restaurants. The map should be clearer to show walking paths

Including and off lead area for dogs would be a bonus.

Being in a motorhome I was disappointed that some sites say you had a shop, and others ‘coming soon’, we had to go off site to buy milk.

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Vom Platzbetreiber: Thank you so much for your lovely feedback we’re thrilled you enjoyed the beautiful lakes and rivers, found the park clean and tidy, and had a warm welcome from our team!

We're sorry the sunshine was a bit too generous during your stay it can be tricky trying to explore with a hot and bothered pooch in tow! Hopefully next time the weather will be just right for some proper adventuring.

Now, about those maps yes, we do have walking, cycling, and “furry baby” trails available! They’re usually waiting at reception on the front desk, but it sounds like they were being a bit shy when you visited. I’ll definitely take a look at popping them into our welcome packs going forward much easier to find that way!

As for our food menus, we’ve got you covered! You’ll find all the tasty options and pricing on our website under Food & Drink perfect for planning your meals (or deciding what to tuck into after a long dog walk!).

We do ask that all dogs stay on their leads throughout the park not to spoil their fun, but to help keep them, our guests, and our lovely local wildlife safe. Did you manage to discover our Tuff Mutter area? It’s a bit of a hidden gem, perfect for curious pups to play and explore. If not, it’s one to pop on the list for next time!

Now, onto the shop you’re right, it’s not quite there yet! We’ve had a few bumps along the way, but the shop is definitely coming soon and will be filled with essentials, goodies, and probably a few naughty sweet treats too.

Thanks again for taking the time to share your thoughts we really appreciate it and hope to welcome you back soon for more fun, fresh air, and maybe a cooler breeze!

P.S Thanks for the great pictures just look at that sky stunning.

Positiv Beautiful scenery and location was really good

Negativ Toilets and showers smelt. Staff member hiding in toilet instead of cleaning. No soap in dispenser.
Security waste of time, didn’t ask to see bands when registration couldn’t be read, just pressed the button in hut and let us through. What’s the point of having security.

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Vom Platzbetreiber: Thank you for taking the time to leave your feedback.

We’re so pleased you enjoyed the beautiful scenery and our fantastic location we’re very lucky to be surrounded by such natural beauty and we’re glad that stood out to you.

That said, I’m truly sorry to hear about the issues you experienced during your stay. We take your comments regarding security very seriously and will be speaking with the full team to ensure the correct procedures are being followed at all times. Security is a key part of maintaining a safe and welcoming environment for all our guests.

I also apologise for the lack of soap in the shower blocks our Touring team should be checking and topping this up as part of their daily cleaning routine, and we’ll be reinforcing this moving forward.

As for the odour you mentioned, this can occasionally happen due to the natural surroundings we’re in. However, we absolutely aim to manage this where possible and keep our facilities clean and fresh at all times.

Thank you again for your comments feedback like this helps us continue to improve. We hope to welcome you back in the future for a more positive experience.

Positiv Great facilities and lots included in price when booked.

Negativ No shop on site and online it said no tents allowed so our friends could not join but when we were there, there were numerous tents alone camping. So would be good to know if tents are allowed or not,

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Vom Platzbetreiber: Thank you for your feedback we’re delighted you enjoyed the facilities and all the fantastic activities included when booking directly with us. From swimming to our entertainment programme, we’re proud to offer a great value experience for all our guests.

Just to clarify, we no longer allow camping or standalone tents at any of our parks. Awnings are permitted, but they must be attached to your vehicle at all times.

We're also pleased to let you know that our on-park shop will be opening very soon, making it easier for guests to pick up the essentials like bread and milk along with a few extra niceties!

Thanks again for taking the time to share your thoughts. We hope to welcome you back again soon!

Positiv Good size pitch clean toilets

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Vom Platzbetreiber: We’re absolutely dancing with the geese on Shelduck 3 after reading this thank you for the glowing 10/10!

We’ve been working hard behind the scenes and are so pleased you’ve noticed the improvements from our freshly invested grass and hardstanding pitches to our brilliant Touring Team who keep everything running “spit spot” every day!

Your kind words mean the world and we can’t wait to welcome you back for more lakeside laughs and goose-approved adventures!