Billing Aquadrome

A aimé We liked our pitch and facilities

N'a pas aimé Service in the venue was poor, very slow

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A aimé The staff were all very friendly and happy to help, going out of their way on many occasions. There were a range of activities for all ages, with an awesome inflatable water park, and a great bike track (very popular with the teenagers!)
Facilities were good, and the park was clean and tidy.

N'a pas aimé They were obviously doing some building work which meant first impressions weren’t the most attractive. One of the playgrounds was closed, and the train ride round the lake was only pretty on one side.

The other main criticism is the lack of lift / step free access to the soft play. As a single parent with a 5yo and a 6 month old there was no way for me to take the pushchair upstairs to the soft play, and I wasn’t willing to leave it downstairs unattended. As such we never made it to the soft play.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We're delighted to hear that you found our team friendly, helpful and willing to go the extra mile. It's wonderful to know you enjoyed the range of activities on offer, especially the inflatable water park and our Silverstone-inspired pump track, which is always a big hit with children and teenagers alike. We're also pleased you found the park clean and tidy. Comments like yours really mean a lot to us, as it's in our nature to create memorable holidays for all our guests.

We're sorry that the ongoing improvement works affected your first impressions. We are continuing to invest in our park and are very excited about the improvements being made, which will help create an even better experience for our guests. We appreciate your patience and apologise for any inconvenience caused during your stay.

We're also sorry to hear that you were unable to make use of the soft play. We completely understand your concerns. Many of our younger families choose to leave their pushchairs downstairs while enjoying the soft play, and this generally works really well. However, we appreciate that every family is different, and we understand why this wasn't an option you felt comfortable with as a single parent. Your feedback regarding step-free access has been noted and will be shared with the relevant team for consideration.

Thank you again for your valuable feedback. We hope to welcome you back soon so you can see even more of the exciting improvements taking place across the park.

A aimé It was a really nice break
The pitches were clean
The electricity worked
The water worked
We were guided to our site and found it quite easily and we set up and were left to our own devices
The activities were excellent
We parked up for the rest of the afternoon in a car park on site whilst we did some more activities

N'a pas aimé A lot of dog poo on the grass area of the grounds

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We're delighted to hear you had a really nice break and that you found your pitch clean, with the electric and water facilities working well. It's also great to know you were guided to your pitch with ease, enjoyed the activities, and were able to make the most of your afternoon on the park.

We're sorry to hear about your concerns regarding what appeared to be dog fouling on the grassed areas. As our park is home to a large number of wild birds, particularly geese, what is often mistaken for dog fouling is usually goose droppings – sometimes jokingly referred to as "goose confetti"! While this is a natural part of being in a beautiful park with lakes and wildlife, our grounds team work hard to keep the park looking its best and regularly maintain the outdoor areas.

We really appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

A aimé Plenty of amenities and things to do.
Pitch decent size and quite leveled.

N'a pas aimé Toilet block was very dirty and in a state of disrepair not mentioning the spiders and cobwebs situation at the washing area and showers, rats around, and due to the proximity to the lake angry mosquitoes.

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Réponse du gestionnaire : Thank you for taking the time to leave your review.

We're pleased to hear that you enjoyed the range of amenities and activities available and that you found your pitch to be a good size and nicely level. We're also delighted that you were able to make the most of our entertainment and activities programme. Our teams have worked incredibly hard to provide an outstanding entertainment and activities programme for guests of all ages, so it's wonderful to know this was a highlight of your stay.

We're sorry to hear that the toilet block did not meet your expectations. Our park teams work incredibly hard every day to keep our facilities clean and well maintained, but we appreciate that we didn't get it right during your stay. We do sometimes feel disappointed when a small number of guests do not look after our facilities or tidy up after themselves, as this can impact the experience of others. Even so, our teams work tirelessly throughout the day to maintain high standards, and your feedback has been shared with the relevant team.

As a park set within a beautiful natural environment, it's in our nature to share the space with local wildlife. This can include insects and other wildlife around the lakes, particularly during the warmer months.

Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future

A aimé Stayed for 4 nights to visit the local area and to experince what it be like to stay on a site with so many things to do, luckily we somehow worked out prior, a pitch that was fairly quiet and away from the main hoards of people !

N'a pas aimé On arrival, expecting a welcome pack and to be shown to our pitch but instead was given our window sticker and wrist bands and we said it was our first time here, no map to guide us to our pitch just verbal instructions!!
Porto style cabin toilet block which was unisexed and toilets was in each of the showers !!! Meaning you had to queue to use the toilet or have a shower !! After the second day of our stay these facilities become totally disgusting, unable to cope with the amount of people using them, two toilets were blocked and over flowing into the shower, floors, toilets and showers were dirty,no one cleaning up after using them and I did not once see any staff clean or sort out the issues there, we even looked at other shower blocks further away and they too was in the exact same disgusting state. We decided enough was enough with this, and used the facilities in our motorhome!! We would of reported our issues, but I had already reported one issue with our pitch that we had numerous large holes in the grass area right near to our main door of our motorhome, the welcome hub said they would send maintenance round to fill up with soil but that never happened!! So we put a large piece of wood in one hole and hoped that my disabled dad wouldn't trip over the other ones and hurt himself !!
We braved and tried a session at the swimming pool, but once was enough, it felt old, tired and dirty, changing rooms was so hot you could fry a egg in there !! U had to walk around bare footed, we decided not to go back for our second pre booked swim !!!.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback following your recent stay with us.

I'm pleased to hear that you enjoyed exploring the local area and were able to find a quieter pitch to suit your stay.

I am sorry to hear that some aspects of your visit did not meet your expectations.

With regard to your arrival, we send all of our holiday guests communications throughout the booking process. On the day of arrival, our touring guests receive an email containing the location of their pitch, a helpful arrival video and access to our Touchstay app, which includes a wealth of information about the park, including a park map, facilities and useful guidance for your stay.

I am also sorry to hear your comments regarding the shower and toilet facilities. Our park teams work tirelessly throughout the day to keep these areas clean and well maintained for all of our holiday guests. Unfortunately, with the high volume of guests using the facilities, it is sad to say that not everyone leaves them in the same clean and tidy condition in which they found them. Nevertheless, your comments have been shared with the park team for review.

I also apologise that the maintenance request regarding the holes on your pitch was not completed during your stay. This should have been followed up, and I appreciate you bringing this to our attention.

With regards to the swimming pool, we are already ahead of you regarding the lockers, and new lockers are on their way to us. The pool has also recently undergone further improvements as part of our ongoing investment programme. During periods of exceptionally hot weather, the changing rooms can become much warmer than usual, and unfortunately this is not something we are able to control. As with all swimming pools, guests are required to remove outdoor footwear before entering the poolside area. This is an important health and safety measure to help maintain cleanliness and hygiene around the pool.

We have invested millions back into the park and continue to make improvements across our facilities each year. We always listen to feedback, review our guests' comments and look for ways to improve because it's in our nature.

Thank you again for taking the time to share your experience. We appreciate your feedback and hope you will consider visiting us again in the future to experience the many improvements taking place across the park.

A aimé Really nice pitch in the end first one wasn’t great had a very nice stay grandchild came on Thursday for the day and had a great time. When leaving Friday morning had problem with van but was helped by Gareth he was a godsend can’t thank him enough very helpful and got us on our way Thankyou again.

N'a pas aimé Goose poo on pitch spent 1/2 hour clearing it before being able to set up as had grandkids visiting.

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Réponse du gestionnaire : Thank you so much for your lovely feedback!

We are delighted to hear that you had a really nice stay and that your grandchild had such a wonderful day with us. It's great to know you were happy with your pitch in the end and were able to enjoy your time on park together.

A huge thank you for your kind words about Gareth. He really is a fantastic member of the team, and we're so pleased he was able to help get you back on the road. We'll be sure to pass your comments on to him – I'm sure they'll make his day!

We do apologise for the goose mess on your pitch. As a park with beautiful lakes and an abundance of wildlife, our feathered residents do occasionally make themselves a little too at home! While our teams work hard to keep the park looking its best, the geese do sometimes beat us to it. We are sorry that you had to spend time clearing the pitch before setting up.

Creating memorable holidays and being there when our guests need us really is in our nature, and we're so pleased Gareth was able to demonstrate exactly that.

Thank you again for taking the time to leave your feedback. We look forward to welcoming you and your family back again soon!

A aimé Nothing

N'a pas aimé Super pitch was horrendous. Next to a drain that was smelling with black sludge around it which smelt like sewage. The ground to our pitch was extremely uneven which made it impossible to put our awning up. Children on electric scooters up and down the pathways by the caravan. Definitely not a site we will be returning to. We paid premium rate for this super pitch and were so disappointed with what we were given, so much so that the following morning we left. We did tell the chap on the way out and he said he would pass on to management our reasons for leaving but obviously this didn't happen as we had message from you next day regarding our stay. Will not be returning to your site.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

I am genuinely sorry to read that your stay did not meet your expectations and that you chose to leave the following morning.

I was particularly disappointed to read your comments regarding the pitch. We certainly would not expect a Super Pitch to fall below the standards our guests expect, and I appreciate how frustrating this must have been for you.

We take reports regarding drainage and any unpleasant odours very seriously. Your comments have been shared with the park team so they can investigate the area you have referred to and take any appropriate action if required.

I am also sorry to hear about your concerns regarding the uneven ground and children using electric scooters around the park. Whilst we do ask all of our holiday guests to follow our park rules and to be considerate of others, we appreciate that we cannot always control the actions of every guest. Feedback such as yours helps us identify areas where we may need to increase our presence and reminders around the park.

I am sorry that you felt your comments were not followed up after speaking with a member of the team on departure. We value all guest feedback, and it is in our nature to listen, investigate and continually improve wherever we can.

Thank you again for bringing your experience to our attention. Although I am sorry to hear that you do not plan to return, your comments have been taken on board and shared with the relevant teams as part of our ongoing commitment to improving the experience for all of our holiday guests.

A aimé All good nice site

N'a pas aimé N/A

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Réponse du gestionnaire : Thank you for your lovely feedback!

Sometimes the shortest reviews say it all! We're delighted to hear you had a great stay and thought our park was a nice site.

Creating enjoyable holidays for our guests is in our nature, and it's wonderful to know we got it right for you.

We hope to welcome you back again very soon for another fantastic stay!

A aimé Loved how large the pitch was. Lots of room. Lots ilof activities for the kids to do. Most were free, and the paid ones were not expensive.

N'a pas aimé The time we stayed there was lots of large groups of people. Toilets and dish washing sinks constantly need attention.

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Réponse du gestionnaire : Thank you for your feedback.

I am so pleased to hear that you loved the size of your pitch and that there was plenty for the children to do during your stay. We have worked hard to provide a fabulous entertainment and activities programme for all our guests to enjoy, so it is wonderful to know that your family had lots to keep them entertained and that you found the activities to be good value for money.

I am sorry to hear that the toilet and dishwashing facilities required more attention during your visit. During our busier periods, particularly when we have larger groups staying with us, these facilities can see a much higher level of use. However, keeping our facilities clean and well maintained is in our nature, and our teams work hard to stay on top of this and ensure they are cleaned and checked regularly throughout the day.

Thank you again for your feedback. We truly appreciate your comments and hope to welcome you and your family back again soon.

A aimé General relaxed feel

N'a pas aimé A lot of litter around the popular areas

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Réponse du gestionnaire : Thank you for your feedback. We are so pleased to hear that you enjoyed the general relaxed feel of the park.

I am sorry to hear that you noticed litter around some of our popular areas. Please be assured that keeping our park clean and tidy is in our nature, and we take great pride in maintaining our surroundings. During our busier periods, our teams will always put our guests first and may be assisting with guest needs, but as soon as things calm down, they are back out on the park ensuring everything is looking its best.

Your comments have been shared with the relevant teams so that we can continue to improve and ensure our guests have the very best experience.

We hope to welcome you back again soon.