Camping Zumaia

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
Unsupervised minors must have a letter of authorisation from their parents or legal guardian.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 2 day(s) of arrival.

Dogs
Dogs are not allowed in the accommodation units.
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.
Your dog must be tattooed and microchipped.

Extras
Motorbike(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
Entertainment and activities are available between 01/07 and 31/08.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 11am and 8am.
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Hired accommodation
Hired accommodation: €50 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
Your unit must be left clean and tidy, a fine of €50 will be charged for unclean units upon departure.

Occupancy
Group bookings of 5 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 5 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Pitches
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only park guests are authorised to use the pool.
Some facilities require the wearing of swim caps.
Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
The outdoor swimming pool is open between 15/06 and 15/09 (subject to weather conditions).

Reception
Reception is open from 8am to 10pm between 16/06 and 04/09.
Reception is open from 8am to 2pm and from 4pm to 8.30pm between 15/01-29/05 and 03/10-15/12.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Open fires are prohibited.

Taxes
This area is not subject to city tax.

Visitors
Visitors must leave the premises by 3pm.
Visitors must register at reception and pay their fee.
Visitors’ cars are not permitted on site.

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