Vakantiepark Klein Strand

Liked Sehr schöner Campingplatz mit eigenem See. Überschaubar nicht zu überlaufen. Rezeption spricht auch Deutsch sind sehr Hilfsbereit. Ruhige Lagw

Disliked Kaum Einkaufsmöglichkeiten für was zu sehen muss man Mobil sein. Die Sanitäreinrichtungen sind zwar Ok nicht Baufällig aber trotzdem ekelig. Es stinkt sehr dort und man fühlt sich durch den Geruch nicht gerade wohl. Die Toiletten werden nur selten sauber gemacht. Und wie gesagt es stinkt dort sehr rund um die Uhr. Kein Teinigungspersobal gesehen oder das gereinigt wurde in den 3 Tagen. Das ist schon ziemlich ekelig.

Duschen kostet hier pro Minute 0,50 Euro was schon wirklich Wucher ist.

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Liked Really liked the it from the minute we arrived and felt very welcome. Met some really nice people on there and found it very friendly. Would definitely recommend it to friends who ever wished to this type of vacation.

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Liked Staff were friendly and helpful.
Clean facilities.
Good size private pitches.
Bar.
Chinese restaurant.
The beach looks amazing but was closed for a party our weekend so unable to use.

Disliked The noise of constant traffic onsite. Cars, motor homes, campers, motorbikes and tractors driving past the pitch from 8am till after 8pm.
I could have been pitched at the side of the A1.
It’s a shame as the site is great and well situated but the traffic noise makes it a big no for us.

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Liked Fabulous pitches, surrounded by well maintained hedges. Clean site with helpful staff. Bar was lovely and we really enjoyed the entertainment . We also had a Chinese meal on site which was delicious.

Disliked Paying 50 cents a minute to shower. Thought the area by reception and the Chinese Restaurant was looking a little tired and run down.

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Liked Great site, they are starting to invest in new technologies for the site that control payments and it will make everything better.

Disliked The site was really big, I prefer the sites I have been to that were smaller, judd see t happier with less people.

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Liked Pitch sizes
Location
Showers cleaned daily

Disliked WiFi signal very poor
Checking procedure confusing - had to use reception at site further down the road. Would be far easier if code etc was sent prior to arrival.

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Liked Site and location the great weather helped good pitches plenty of room. Easy walk to town place clean and tidy throughput

Disliked Barking blooming dogs if they can’t behave!! The shower rip off paid 10 euro for no showers and staff were no help even the one who tried.

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Liked Everything, the ease of location, convenient to Calais, spacious pitch close to the lake, friendly staff, loads of information including bus routes and stop close to site. Noted other comments re showers and credits. Showers do need a refurb but we’re very clean (as were toilets) with any unused credit refunded. In my view this was made up by the pitches and location.

Disliked Only shower block, but intend to stay again in our return journey to explore the area further. Close to main road, but again this vs location

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Liked Nothing at all - it was an horrific experience.

Disliked Having inundated us with e mails, the last e mail we received ahead of our 2 night stay from 5th-6th June was on 3rd June which clearly advised that we had been allocated a tent pitch and check in times were from 3-8p.m. Having travelled around 600 kilometres on a motorbike through very wet conditions, we arrived at 7.10p.m. We were cold, tired and hungry but looking forward to our stay.

On arrival, the reception office was shut. We attempted to use the self- check in machine but it did not recognise us. We tried to call the advertised phone number for assistance several times but it simply did not connect. We went into the on-site Chinese restaurant and bar to ask for contact details of anyone who could help, but they had none.

We walked onto the main site to try to find the tent pitches. Walking around in heavy, wet motorbike gear was exhausting. We found no tent pitches. We asked a passer-by and they kindly explained that the tent pitches were in an entirely different location on the opposite side of the road, a few hundred metres further up. It was at this point that we connected to our phone to check the location and noticed that an e mail had been sent earlier in the day whilst we were travelling in a language which we did not recognise, but from which we guessed that check in time was in fact 3p.m and our tent pitch was 173.

We trudged up to the other site. We checked the site map and had to ride around the barrier to gain access. Finally, at 9p.m i.e. nearly 2 hours later, we found our “pitch” which was more like a building site than a tent pitch. However, it was now very late and threatening to rain and so we set up our tent and in so doing, we were stung by nettles. When the rain arrived soon afterwards, our tent let in water due to us not being able to pitch it properly because we could not get the pegs into the ground due to concrete slabs just under the soil and many of our possessions got soaked. It was too late to go out and get any food – we were therefore now very hungry.

Due to a code on the toilet door, we only managed to use the toilets by tailgating other customers but were unable to use the showers because these also needed a code.

After a long, very uncomfortable night trying to sleep in what was in effect a lumpy, mud bath, we decided to abandon our stay and pack up and go home a day early. We had decided that we were simply too upset and angry at the time to go into reception to voice our significant concerns. However, as we were loading up, a member of staff from the site arrived – no doubt alerted to our presence by our neighbours in static caravans who thought we were squatters.

Initially, the member of staff was very defensive – she told us we had arrived too late, that we had not tried to call the advertised number when we did arrive and then astonishingly told us that there were 2 pitches with the same number and we had gone to the wrong pitch! (On subsequently checking, it looks like the campsite made a typo with the pitch number it gave us – incorrectly telling us we had pitch number 173 and not number 163).

The member of staff moved on to listen to our concerns, apologised and said she would report the matter to her boss to consider how we could be compensated for the whole negative experience. We pointed out it wasn’t just the first awful night which needed to be considered, but its consequences i.e. it was also losing a day of our holiday and needing to pay for making an alteration to our Channel crossing back home.

To date we have not any follow up contact at all from Vakantiepark Klein Strand about this horrific stay about which we are not at all surprised. Given what had happened to us, we did not expect any. Delivering good customer service is clearly not a concern or a priority for this campsite. Not only will this negative experience mean we will never return, it is extremely unlikely we will even ever return to Belgium.

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Liked La organización del camping y la limpieza

Disliked Que no se nos avisara como conseguir saldo para la ducha

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