Vakantiepark Klein Strand

Positiv Facilité d'accès

Negativ Pas de point de wc assez près

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Positiv Lake and slides
Good facilities
Spacious and quiet
Well maintained
Lovely small town.

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Positiv Facilities ok and cleaned regularly

Negativ Terrible smell of sewage around the site. Far too many children riding around on scooters. Staff unhelpful and not friendly.

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Positiv Mooie Caravan, ruim en comfortabel voor vier personen. Gelegen in een zeer rustige hoek van de camping

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Positiv Nett abgeteilte Parzelle. Wasser und Strom direkt am Platz.

Negativ Starker Fäkaliengeruch im Bereich der Geschirrspülbecken
Duschen nicht im Preis inbegriffen. Aufladen eines Prepay Guthaben zum Abduschen nicht selbsterklärend.

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Positiv goog for one night stay. Pretty private

Negativ The lake was in another location and very busy as locals can use it too.

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Positiv Very little .

Negativ No welcome. No passcode to get in … we got it from a guest. No electrical hook up at our pitch … it was damaged.

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Vom Platzbetreiber: Dear Jason,

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations.

We would like to clarify a few points. Your personal access code for the barrier was automatically sent to you by email just one minute after your reservation was confirmed through Pitchup. If you were unable to locate this email, we would of course have been happy to assist you.

Regarding the electricity supply, if you experience any issues during your stay, you can contact our reception at any time. Outside reception opening hours, our main phone number automatically connects you to our on-site concierge, who is available to provide assistance and resolve any problems as quickly as possible.

When checking in at reception, all of this information is explained both verbally and provided in writing, so that our guests always know who to contact if they need assistance.

We sincerely regret that you did not have a positive experience at our park. At the same time, we would like to point out that several support options and communication channels were available to help resolve these issues during your stay. We would have been more than happy to assist you on site to ensure you could fully enjoy your visit.

Kind regards,

The Team

Positiv Sehr ruhig die Anlage hat mir sehr gut gefallen
Danke

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Positiv Location in Jabbeke and proximity to Brugge. That said, Klein Strand presented us with more than a few problems. Pitch size okay.

Negativ No entry on site before 3pm. Vehicle registration plate not entered onto site system, so the barrier never opened without manual access code being used by the driver or passenger. Hot water showers controlled by computer. All failed in the men’s block. Result: The site staff put the showers on free vend. Showers should be free anyway and not charged as is for 50c per minute.
Exit barriers did not recognise vehicle registration plate, again I had to complain to site administration staff.
On our last morning, there was a torrential downpour of rain which delayed our exit from the site due to our awning being wet. After an hour approx 11:10 the awning was taken down and packed, I went to the shower to freshen up and the site had deleted my shower access code and taken approximately 9euros of credit. So no shower available to removed mud from my body. Not wanting to stay any longer, we headed to the exit barrier, but my registration or barrier code did not work. At the exit barrier with car and caravan, a queue formed and multiple people had invalid codes for the barrier. I sent an email to the site office and they explained that after 11:00 , the codes were invalid. Other campers began arriving to see what was happening and they in turn said that the only way out is to pay an exit fee. Given the surveillance cameras everywhere, the site staff made no effort to help, not only my situation, but that of other camp mates. All I can say is that Klein Strand 2 made our stay difficult.
We had 9 days of problems, so we won’t be returning to this site.
They have lost the personal touch and don’t even have an office on site. It’s up the road in another location. Poor show.

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Vom Platzbetreiber: Dear Jonathann,

I’m sorry to hear that you weren’t assisted.
However, I’d like to point out that all our communications clearly state that check-in is not possible until 3 p.m. and check-out must be completed by 11 a.m.
I understand the situation you experienced, but you could have contacted our front desk. The front desk is open from 9 a.m. to 6 p.m. during the low season and from 8 a.m. to 8 p.m. during the high season. When the front desk is closed, our night manager is always on duty.
I am certain that the front desk would have offered you an appropriate solution, without requiring you to pay an exit fee, given your situation.
Our reception desk is located at the main entrance to the park, as indicated on our map.
Unfortunately, our park is divided by a public street, so you’ll need to walk a short distance to reach the reception desk.
Our showers are always paid and will remain so to prevent abuse. Unfortunately, it can happen that the code system malfunctions, in which case everyone is currently allowed to shower for free.

Management Team

Positiv Clean and quiet apart from the dogs who arrived on the final night.
Easy cycle ride into Brugge.

Negativ Wifi did not work unless you stood at the gate. Barking dogs and owners who made no effort to stop them .

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