West Bay Holiday Park

Liked The pitches are spacious we stayed in our camper van. We went as a group of 6 and they were kind enough to make the pit hed work so we were all next to or near each other. Shower blocks and toilets just a shirt walk down the slope from top of campsite where we were. They were clean and cleaned regularly. Literally a 10 min walk to the beach and pubs.

Disliked We only stayed for one night so not much time to find anything wrong really

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Liked Spacious pitch sizes and extremely helpful man in the shed for touring.

Entertainment staff were extremely energetic and clearly good at their jobs!

Location was perfect for exploring.

Disliked Toilets weren't as clean we'd expected with toilet roll on the floor in block by touring.
Ladies toilets in the club house had hardly any toilet roll in the holders but were on the floor, some locks on the doors were broken. Appreciate they cant have them tended to constantly but during child activities may be an idea to have toilets checked more regularly as not all children are accompanied.

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From the manager: Hi Karen,

Thank you for you lovely comments on the entertainment team - this will make their day so we will ensure your feedback is shared directly with them.

We will also take this opportunity to ensure your comments regarding the toilets are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion. ^JC

Liked Spacious areas

Disliked Badly maintained toilet block, distance away from the toilet/shower block quite a walk for some of the pitch and on a hill!

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From the manager: Hi Neil,

We are very sorry to hear your feedback today.

We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

Your comments have been shared with the Guest Experience Team at West Bay who will work to make the communal shower and toilet areas a much better area for our guests.

Thank you for bringing this to our attention. ^JC

Liked Spacious pitch and friendly staff. Good base for walking along the coastal paths.

Disliked Nothing:)

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From the manager: HI Deborah,

Thanks for the amazing review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We cant wait for you to come back and see us again soon. ^JC

Liked What I loved about West Bay Holiday Park was how fantastic the whole experience was—we had an amazing week. Everything was so close by, with plenty to do both on-site and around West Bay. The kids’ activities were really well organised, and the activity team and wardens were all incredibly friendly and helpful—they couldn’t do enough for us.

The lifeguards clearly enjoyed watching the children on the water walkers and were very accommodating, which made the experience even more enjoyable. The dog walk was well maintained, and we especially loved the agility features and water station—it was all very thoughtfully designed. The showers were also excellent: warm, clean, and well laid out.

Disliked One downside was that the pitches were quite difficult to navigate, especially when trying to get cars in and out due to the sloped edges and posts that needed careful attention.

We also found it disappointing that the site was open to the general public. At no point were we asked to show passes to access the swimming pool or park facilities, which meant it didn’t feel exclusive to Parkdean guests and lack of security.

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From the manager: It’s wonderful to hear that you and your family had such a fantastic experience at West Bay. We truly appreciate you taking the time to share your kind feedback, as it really helps us to know what we’re doing well and where we can improve. Hearing about your positive experience will definitely help inspire other guests to look forward to their holidays with us too. I’ll make sure to pass your comments about the pitches directly to our touring team so they can take your suggestions into account for future improvements. Additionally, I’ll share your feedback regarding the passes not being checked on park with the relevant team to ensure this is looked into further. Thank you so much for bringing these points to our attention. We hope you’ll choose to stay with us again in the future and look forward to welcoming you back! ^AB

Liked A nice, tiered site, our pitch was fairly level but needed ramps at the front. Pitch had EHU, water and grey waste. This is a holiday home park so has all the entertainment facilities you would expect from this type of site. I really liked it here and West Bay for us was a gem.

The wardens Dave & Andy were helpful and cheery.

Disliked Facilities block was a little tired but perfectly fine, only one block for such a large site was a bit worrying, but we never had reason to queue.

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From the manager: Hi Michael,

Thank you for your detailed and thoughtful review. We’re delighted to hear you enjoyed the location and found the site a great base for exploring West Bay. It’s also wonderful that Dave and Andy made a positive impression — we’ll be sure to pass on your kind words to them.

We appreciate your honest feedback about the facilities block. We understand the concern about having only one block for a large site and will take this into account.

Thanks again for recommending us and for visiting — we look forward to welcoming you back! ^EC

Liked We stayed for one night to test out our camper van and we loved it. We were welcomed at the gate by the lovely Andy, told where and how to park.
The pitch was nice and spacious,we cant wait to come back when we have an awning.
We used the pub on site for food, which was okay.

Disliked We were going to have the Sunday lunch which was buy one get one half price but they'd run out of the veggie option. However it was quite late, so not a massive thing.
Nothing else we disliked.

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From the manager: Thank you so much for taking the time to leave your review. We're absolutely delighted to hear that you enjoyed your recent stay with us while testing out your camper van. It means a lot to us to know that you had a positive experience, and we're always striving to make sure every guest feels welcome and comfortable. We really hope to see you again soon for another great stay! ^AB

Liked great sized pitch with easy access to beach only 10 min walk and harbor 10 mins

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From the manager: Thank you so much, George, for taking the time to leave us such a wonderful review. We are truly delighted to hear that you enjoyed your recent stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service to all our guests. ^AB

Liked The pitch spacing was great and even the gravel path seemed quiet to walk on! The Doggy Den was excellent, but I wish I’d found it sooner.
We also appreciated that the site had direct access onto the footpath across the fields.
Dave was really helpful and patient with us when we left and were unsure of what we needed to do with our grey water.

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From the manager: Thank you so much for taking the time to leave such a wonderful review, Hazel. We're absolutely delighted to hear that you enjoyed your visit to West Bay and that Dave was able to make your experience even more special. Your kind words truly mean a lot to us and will be shared with the whole team. We really appreciate your support and hope you'll choose to visit us again in the future for another memorable stay. ^AB

Liked Potentially a great site. At the back of the static park and on tiers, nicely set out, good size pitches, some with shade, kind, helpful staff, fun dog park with agility obstacles and bin, laundry room etc., large number of showers, basins and loos.
The area is beautiful with lots of walking on the cliffs and beaches.

Disliked The shower block is definitely in need of an upgrade. The Ladies' area was clean and satisfactory but my partner said that the Men's was grim. Unclean, tatty and generally unpleasant to be in. The hot water in the washing up area was non existent most evenings.

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From the manager: Hi Susan,

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the layout of our pitch-up area, the spacious pitches, and our dog park, as well as the surrounding countryside and coastal walks. It’s also great to hear that our staff were helpful and welcoming during your stay.

We’re very sorry to hear that aspects of the shower and washing-up facilities did not meet your expectations. We take comments like yours very seriously, and your feedback regarding the men’s shower block and hot water has been passed to our maintenance and housekeeping teams for urgent attention. Your experience is important to us, and we are committed to improving these facilities for all guests.

We hope that, despite these issues, you were able to enjoy the beautiful location and that you will consider visiting us again in the future. ^EC