Trekenning Tourist Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
At least one of the party members must be aged 18 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 30 day(s) of arrival.
Modifications are subject to a £25.00 fee.

Coronavirus
Guests must bring their own duvets, pillows, sheets and towels when staying in rental accommodation. You will not be allowed to stay if you do not bring these items.
Protective masks must be worn at all times in common areas.

Dogs
A valid vaccination certificate must accompany your dog.
Dogs are not allowed in the accommodation units.
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
Your dog must be tattooed or microchipped.

Extras
Motorbike(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Please note that the toilet/shower facilities are unisex.
Quiet hours must be respected between 9 p.m. and 7 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
The bar is open between 01/05 and 01/11.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The restaurant is open between 01/05 and 01/11.
The site is not liable for any refund in the event of force majeure.

Hired accommodation
Hired accommodation: £500.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
Your unit must be left clean and tidy; a fine of £50.00 will be charged for unclean units upon departure.

Occupancy
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.

Pitches
Pitches: a £10.00 deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only park guests are authorised to use the pool.
Please note there is no lifeguard on duty.
Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
The outdoor swimming pool is open between 20/05 and 31/08 (subject to weather conditions).

Reception
Reception is open from 9 a.m. to 5 p.m. between 01/01 and 31/12.
Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
Open fires are prohibited.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.
Touring caravans, motorhomes and campervans with the door built on the left-hand side are not permitted.

Visitors
Visitors are not permitted on site.
Visitors’ cars are not permitted on site.
Visitors must leave the premises by 9 p.m..
Visitors must register at reception and pay their fee.

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