Poplar Grove Farm Caravan Park

Camping and touring

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 18 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.
• Modifications are subject to a £10.00 fee.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
• Your dog must be tattooed or microchipped.

General

• Bookings are nominative and non-transferable.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• keep nets not allowed are not permitted.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• The fishing lakes are stocked with carp, Roach, Tench, Perch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.

Hired accommodation

• Guests must bring their own duvets, pillows, sheets and towels when staying in rental accommodation. You will not be allowed to stay if you do not bring these items.
• Hired accommodation: a £20.00 damage/cleanliness deposit hold is required prior to arrival and will be released within 24 hours of your departure date after inspection of your unit should no damage/losses be found. The site will contact you for your card details so that the deposit is pre-authorised on the card used to make your booking.
• Your unit must be left clean and tidy; a fine of £50.00 will be charged for unclean units upon departure.

Occupancy

• Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).
• No hen/stag parties permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

• A cable measuring at least 25 metres is needed for the electric hook-ups.
• Minimum spacing of 6 metres between pitches.
• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is closed from 12 a.m. to 2:30 p.m.. No arrivals are permitted between these times.
• Reception is open from 8 a.m. to 10:30 a.m. between 01/03 and 01/11 and between 01/11 and 28/02.
• Reception is unmanned after 6:30 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• No electric barbecues allowed.
• Open fires are prohibited.
• Please do not touch or feed the animals.
• Swimming in the lake is not allowed.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• No vehicle movement between 11 p.m. and 5:30 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors must leave the premises by 8 p.m..
• Visitors must register at reception and pay their fee.